All Customer articles
-
NewsStrong discounts helped drive ‘record’ £26bn online spend over golden quarter
UK shoppers spent a record £25.8bn during the golden quarter period, according to Adobe Analytics.
-
DataRanking: The best retailers for customer satisfaction
The January edition of the UK Customer Satisfaction Index showcases which organisations consumers enjoy interacting with the most.
-
AnalysisThe retailers considering price rises in 2025 as a result of the Budget
Christmas has been and gone and the results from peak trading are starting to rush in, with plenty more on the way.
-
NewsAbercrombie & Fitch opens new London stores
Abercrombie & Fitch will open two new central London stores at Oxford Street and Covent Garden later in the month, as the US fashion giant continues its UK expansion.
-
DataGolden quarter footfall and what it means – in charts
December’s footfall numbers did not provide the hope that retailers were looking for ahead of 2025.
-
DataData: The categories shoppers plan to splurge and save on in 2025
Eating out and fashion are the leading categories for prioritising spending and making cuts this year, revealing the extent of polarisation in the market, according to Retail Week’s latest report.
-
NewsJohn Lewis chief customer officer steps away after three years
Department store group John Lewis’ chief customer officer Charlotte Lock has stepped down after three years in the role, she has announced on LinkedIn.
-
NewsBrompton boss says bike industry ‘in turmoil’ as profits nearly wiped out
The chief executive of Brompton has said the industry is “in turmoil” and predicted that 2025 will be another tough year after profits nosedived.
-
NewsAsda and Morrisons kick off new year with price cuts on hundreds of products
Supermarket giants Asda and Morrisons have both kicked off the new year by rolling out price cuts across thousands of products.
-
NewsDecember footfall is given a boost as retailers brace for ‘challenging’ 2025
UK retail in December saw an uplift in footfall across all destinations as shoppers flocked to stores over the festive season.
-
AnalysisWhat will UK retail look like in 2035?
A lot can change in 10 years. In 2015, online shopping was still gaining speed, self-checkouts were only lightly sprinkled throughout the country, and BHS was still on the high street. So what could change for retail over the next decade? Retail Week takes a look into the future.
-
NewsBRC has warned of a ‘challenging year’ to come for retailers
Trade body the BRC has cautioned that a difficult 2025 lies ahead as jittery consumer confidence and rising costs pile pressure on retailers.
-
AnalysisHow nine retailers are supercharging their marketing with AI
This deep dive is the fifth in our ‘Consumer 2025 – from acquisition to advocacy’ series.
-
AnalysisWhat will 2025 bring? Primark, Tesco, Amazon, Sephora and H&M bosses predict the year ahead
Looking ahead: What will shape retail in 2025? We’ve asked the top bosses in British retail to gaze into the horizon and give us their predictions for the industry’s next chapter.
-
NewsFootfall has peaked at just the right time for retailers in the run-up to Christmas
Christmas might not have come early for retail but it is at least coming, with footfall predicted to soar over the last weekend before the big day.
-
NewsNetwork Rail retail sales have jumped ahead of Christmas rush
Network Rail Property saw a double-digit uplift in retail sales across its 19 managed stations over the summer ahead of the Christmas peak.
-
NewsRetail sales volumes edged up in November, ONS reports
Retail sales volumes edged up last month, official data showed.
-
Opinion‘Don’t waste a cost crisis – it can catalyse much-needed change’
Economic pressure forces evolution, observes AlixPartners’ Brian Kalms. Now is the time to break free from outmoded business models
-
NewsShoe Zone will close stores and slash jobs after profit warning
Struggling footwear retailer Shoe Zone has issued a profit warning and said it plans to close “a number of stores” due to increased costs related to the Budget.
-
Opinion‘At Christmas most people shop with their hearts and if they can spend, they will’
Dire predictions about retail’s Christmas performance are almost as traditional as holly and mistletoe, but rarely come true, says Charlotte Hardie