and find synergies between the two businesses.
The UK’s biggest DIY chain has introduced a next-day delivery service for online customers on 12,000 products, using Screwfix’s “world-class delivery system”.
The initiative is part of its plan to expand Kingfisher’s UK trade offer. The retailer said this is “an example of this in action, with B&Q and Screwfix working more closely together under Kingfisher UK chief executive Euan Sutherland”.
A spokesman added: “There will be more synergies to come. There will be cost savings but this is more about generating sales and developing a customer offer that is more compelling. The average spend on our Reserve and Collect is three times that in-store, which shows that when you make things easier for customers it does have an impact.”
The service is available from nextday.diy.com, separate to – but accessible from – B&Q’s main website DIY.com, which has had a makeover. Customer reviews will be added over the coming weeks, and the Reserve and Collect function has been rolled out to all stores.
B&Q director of multichannel Jonathan Brown said: “Kingfisher UK has a world-class delivery capability with Screwfix and we want to give B&Q customers access to this. Kingfisher is increasingly becoming a more joined-up retail business.”
The next-day delivery orders will be fulfilled using Screwfix’s warehouse at Trentham, near Stoke. Brown said that the warehouse is not being expanded – it will just be “worked harder”.
He also said that the website, which launched on March 11, is still in its early stages but that he is “pleased with what’s happened so far”.
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