Established in 1981, Schuh has become a household name and now stocks a plethora of shoe brands, including Nike, Ugg, Vans, Converse and Dr Martens, across its 120 physical stores and online – and has retained its Scottish roots.

From Schuh’s headquarters in Livingston, ecommerce and customer experience director Sean McKee spoke to Retail Week about his career journey from shop floor to the boardroom.

McKee joined Schuh over 20 years ago as a deputy store manager and made the move to ecommerce 11 years later, giving him a wealth of experience to draw on in the new multichannel retail world and create better customer experiences online.

Last year, McKee gave his backing to Retail Week’s Be Inspired initiative as he seeks to drive diversity and inclusion in his team and beyond.

Each month, Retail Week introduces an inspiring figure in retail to find out more about their career journeys and their visions for the future of the sector. This month, McKee speaks of his love for encouraging the talent of the people around him and why diverse thinking is necessary in retail.