All Consumer insight articles – Page 11
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Retail Voice
Three ways retailers can achieve conversion responsibly
Responsible selling and buying are now more important than ever, and the retail industry has a duty to avoid exploiting consumers for short-term gain, says Openpay UK managing director Andy Harding
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Retail Voice
Three quick ways to ease CX frustration and contribute to the bottom line
Customer experience has never been so important in this post-lockdown world, but here is a trio of effective quick wins, writes Sabio client director for consumer markets Sara Elmsly.
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Retail Voice
When UK retailers meet their audiences on Pinterest
Understanding customer behaviour and insight as stores reopen after lockdown will be crucial, says Pinterest director of business marketing EMEA Visha Naul
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Analysis
Three ways to market with purpose
Here we crystallise the learnings fromCX Decoded into five key steps to create a first-class customer experience proposition in order to drive sales and profits in 2021 and beyond.
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Retail Voice
Retailing in 2021 and beyond – what stores need to do better
The retail sector may have had a brutal 12 months but the time is right for companies to bounce back and set a new agenda, argues Marcus Fox, group managing director at iD Agile Retail.
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Data
Data: The top five retailers consumers want on high streets
The future of UK High Streets is at stake as the country emerges from the grips of the pandemic, but it is important to understand what consumers want from it if they are to return in greater numbers. Read Retail Week’s High Street Rebooted report to find out what 1,000 UK consumers said
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Retail Voice
Returns: the next evolution in customer-focused ecommerce
With the ecommerce market showing unprecedented growth, retailers cannot afford to overlook the issue of returns, says Jack Williams, chief executive and founder of Selazar.
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Data
Data: Biggest factors motivating online consumer spending revealed
Retail Week’s inaugural Ecommerce 2021 report surveyed 1,000 UK shoppers to uncover what is driving them to purchase, where they are starting their online shopping journeys and which retailers are winning in UX.
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Retail Voice
Rethinking retail: the three trends you need to know
The past 12 months have seen unprecedented changes to the retail scene. Marie McCarthy, regional sales director at Centric Software, outlines three key trends that will define 2021.
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Retail Voice
Will 2021 be the year of social commerce?
The pandemic has forced retailers to rethink the way they engage with consumers. Carl Hutchinson of Summit believes 2021 could be the year when social commerce becomes a dominant force in retail.
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Analysis
Six ways to fast-track ecommerce strategy in 2021
Online sales have soared 46% year on year, with the pandemic changing consumer shopping behaviour as we know it. As RWRC’s Accelerating Ecommerce Week kicks off, we look at the steps retailers must take to expedite their digital propositions.
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Retail Voice
How to empower consumers with frictionless self-service journeys
Retailers today face many challenges. Consumption patterns have changed – and keep on changing – and Covid has only expedited this change process.
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Retail Voice
Stay light on your feet – there will be more challenges for retailers in 2021
As we begin to slowly find a way out of the current health crisis, the threat of a financial crisis will soon become front of mind for many consumers and retailers, writes Richard Brassey, director at Barclays Partner Finance
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Opinion
'Retailers should prepare now for a year of two halves'
Short-term agility remains essential, particularly as retail weathers the current storm. But this lockdown period is also the perfect time to prepare long-term strategies for growth, in order to benefit during the second half of the year.
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Analysis
Strategic report: Five winning pricing strategies for 2021
With consumers still tightening their purse strings, this year could prove to be a rocky road for retailers who don’t have the right pricing strategy. Read Retail Week’s new report to find out how AI could optimise pricing and drive loyalty.
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Retail Voice
Retailers have to react to a shift in consumer thinking – it’s essential
The list of products and services that consumers consider ‘essential’ is growing quickly. And with new restrictions limiting many people’s movements, spend on home-related goods, such as kitchen installation and electrical equipment, is on the rise, writes Costa Stathis, head of business propositions at Barclays Partner Finance.