All Consumer insight articles – Page 13
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AnalysisAnalysis: Summer staycation boom means sun can shine on retail sales
With the removal of Portugal from the government’s green travel list, Retail Week analyses just how big a boost this could be for UK retail
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Retail VoiceEnsuring shoppers feel safe in store is key to retail recovery
Balancing a safe environment with the joy of shopping in store will be key for retailers in the post-pandemic era, argues Lee Edwards, vice-president and managing director for UK and Ireland, Middle East and Africa at Adobe.
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Retail VoiceHow online retailers can take advantage of the new omnicommerce landscape
It has never been more important for online retailers to broaden their offering across multiple sales channels, says Sacha Wilson, senior director tax technology solutions at Avalara
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Retail VoiceThree ways retailers can achieve conversion responsibly
Responsible selling and buying are now more important than ever, and the retail industry has a duty to avoid exploiting consumers for short-term gain, says Openpay UK managing director Andy Harding
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Retail VoiceThree quick ways to ease CX frustration and contribute to the bottom line
Customer experience has never been so important in this post-lockdown world, but here is a trio of effective quick wins, writes Sabio client director for consumer markets Sara Elmsly.
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Retail VoiceWhen UK retailers meet their audiences on Pinterest
Understanding customer behaviour and insight as stores reopen after lockdown will be crucial, says Pinterest director of business marketing EMEA Visha Naul
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AnalysisThree ways to market with purpose
Here we crystallise the learnings fromCX Decoded into five key steps to create a first-class customer experience proposition in order to drive sales and profits in 2021 and beyond.
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Retail VoiceRetailing in 2021 and beyond – what stores need to do better
The retail sector may have had a brutal 12 months but the time is right for companies to bounce back and set a new agenda, argues Marcus Fox, group managing director at iD Agile Retail.
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DataData: The top five retailers consumers want on high streets
The future of UK High Streets is at stake as the country emerges from the grips of the pandemic, but it is important to understand what consumers want from it if they are to return in greater numbers. Read Retail Week’s High Street Rebooted report to find out what 1,000 UK consumers said
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Retail VoiceReturns: the next evolution in customer-focused ecommerce
With the ecommerce market showing unprecedented growth, retailers cannot afford to overlook the issue of returns, says Jack Williams, chief executive and founder of Selazar.
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DataData: Biggest factors motivating online consumer spending revealed
Retail Week’s inaugural Ecommerce 2021 report surveyed 1,000 UK shoppers to uncover what is driving them to purchase, where they are starting their online shopping journeys and which retailers are winning in UX.
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Retail VoiceRethinking retail: the three trends you need to know
The past 12 months have seen unprecedented changes to the retail scene. Marie McCarthy, regional sales director at Centric Software, outlines three key trends that will define 2021.
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Retail VoiceWill 2021 be the year of social commerce?
The pandemic has forced retailers to rethink the way they engage with consumers. Carl Hutchinson of Summit believes 2021 could be the year when social commerce becomes a dominant force in retail.
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AnalysisSix ways to fast-track ecommerce strategy in 2021
Online sales have soared 46% year on year, with the pandemic changing consumer shopping behaviour as we know it. As RWRC’s Accelerating Ecommerce Week kicks off, we look at the steps retailers must take to expedite their digital propositions.