All Consumer insight articles – Page 3
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News‘Serial returners’ are expected to generate £6.6bn of online returns this year
Customers who are deemed “serial returners” are expected to account for £6.6bn of online returns in the UK this year, according to new research by Retail Economics and ZigZag.
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NewsStrongest retail sales growth in six months driven by autumn fashion and back-to-school
Retail sales saw the strongest growth in six months as autumn-winter apparel and back-to-school sales drove “better than expected” non-food performance.
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DataData: Shopper verdict on the top five retailers and brands for online CX
One thousand UK consumers were asked, with no prompts, to share the retailer or brand that had offered them the best digital shopping experience this past year. We take a look at shoppers’ top five with the full list revealed in Retail Week’s new report
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Retail VoiceCreating a winning formula for high streets
From fun to functionality, American Express’ Dan Edelman explores what shoppers want from their high streets
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DataRanking: The most sustainable retailers according to shoppers
New data collected by Lumina Intelligence exclusively for Retail Week shows customers believe Marks & Spencer and Tesco are the most sustainable retailers.
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NewsUK consumer confidence has taken a drastic fall in September
UK consumer confidence took a drastic fall in September, reflecting consumer nervousness about the withdrawal of winter fuel payments and clear warnings about further difficult decisions to come.
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NewsConsumer appetite for big-ticket spending is stabilising, says Wickes boss
Subdued consumer confidence in the home and DIY sector is now stabilising, according to Wickes CEO David Wood.
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Retail VoiceConsumers at Christmas: The three types of festive experience in 2024
UK households are going to experience three distinct Christmases this festive period – Mail Metro Media’s insight director Luke Hand is here to explain just what that means for consumers and retailers
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Opinion‘Gen Z are a different breed, and retail has historically mischaracterised them’
Gen Z will have the highest disposable income of any generation, so despite near-term turbulence, now is the time to reflect on how the landscape will change, advises OC&C’s Matt Coode
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NewsUK economy expectations have fallen for the first time since February
Consumer confidence remained flat in August but expectations for the UK economy slipped for the first time since February, according to the latest GfK Consumer Confidence Barometer.
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NewsNearly one in five shoppers are primarily using AI tools when purchasing products
Nearly one in five consumers now use AI tools as their primary source of information when choosing a product to buy, according to a new survey.
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Retail VoiceHow Gen Z is redefining experience in the digital age
What’s driving the youth demographic to connect with brands? UNiDAYS’ Derek Morrison has the answers
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Retail VoiceUnderstanding Gen Z’s back-to-campus spending priorities
From the tech-savvy to the trend-conscious, UNiDAYS’ Derek Morrison explains how brands can tap into students’ spending choices to maximise engagement during the crucial pre-semester event
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AnalysisRetail goals: The business of football and what the rest of the industry can learn from it
As football fans gear up for the Premier League to kick off this month, Retail Week looks at how much the sport is worth to the world of retail.
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NewsUncertain outlook despite shop price inflation stabilising
Shop price inflation remained unchanged in July, benefiting from high comparatives last year, but the outlook remains uncertain for the remainder of the year, according to the British Retail Consortium (BRC).
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AnalysisMerry clickmas: How social selling is shaping Christmas 2024
There’s no better time to elevate your retail offering than Christmas. Here we explore the key innovations and trends set to drive festive spending in 2024 – and how you can get in on the action
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NewsMore shoppers are paying with their phones but use of cash also rises
Consumers’ use of mobile contactless payment significantly increased last year – when the number of people mainly using cash also rose.
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NewsTHG is extending its next-day delivery deadline as late-night shopping booms
THG’s UK customers will be able to place orders for next-day or same-day delivery until 1am, seven days a week as the retailer hops on the late-night shopping trend.
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AnalysisHow Ikea, WHSmith and Decathlon are going green to win shopper spend
Sustainability has rocketed up the consumer agenda in recent years. Exclusive research from Retail Week explores the sustainability strategies that really matter to shoppers, and the retailers getting it right.
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NewsRetail sales bounced back in May, says ONS
UK retail sales grew in both volume and value across most sectors in May as fashion and furniture bounced back from the damp month of April.