All Consumer insight articles – Page 4
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NewsUK mobile users spend more time on retail apps than email
The number of UK retail app downloads declined in 2024, according to Sensor Tower’s State of Mobile 2025 report.
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AnalysisRanking: The most downloaded retail apps of 2024
Temu was the most downloaded retail app for both the UK and the world in 2024, with Shein in second position
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Opinion‘Why we are more downbeat on the UK retail outlook’
It’s hard to believe how the mood music of shoppers and retailers has changed since last year’s general election, observes Shore Capital’s Clive Black
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Retail VoiceThree ways to supercharge retail media in 2025
From context to content, Mail Metro Media’s Lauren Dick takes a look at a trio of ways retailers can accelerate success with retail media
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DataUK festive spending on buy now, pay later hit a record this year
One of the key figures coming out of the record UK online Christmas spending released earlier this week by Adobe Analytics was that 13.9% or £3.6bn of payments came through buy now, pay later providers
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NewsUK high street spend declined as shoppers took part in a ‘cautious Christmas’
UK high streets saw a drop in sales in December as shoppers decided to take a cautious approach to Christmas spending, according to data from Rendle Intelligence and Insights shared exclusively with Retail Week.
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Opinion‘Consumers are now looking for experiences beyond simple transactions’
‘As consumers increasingly seek experience and entertainment, there’s an opportunity for retailers to consider anew what ‘space’ can entail, believes agency Household’s Kate Walmsley
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NewsStrong discounts helped drive ‘record’ £26bn online spend over golden quarter
UK shoppers spent a record £25.8bn during the golden quarter period, according to Adobe Analytics.
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Retail VoiceThe future of sustainability in the retail sector
With sustainability an ever-increasing priority for consumers, retailers must ensure they are at the forefront of all change and not left behind when it comes to the green economy. Gowling’s Jocelyn Paulley highlights the key challenges for the sector
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NewsTimpson, M&S and John Lewis in the top new customer service ranking
M&S is the top retailer in the UK for customer service, according to a new survey of 15,000 consumers. The brand, which recently said that “sales records were broken across the business” for Christmas 2024, narrowly beat John Lewis in the Institute of Customer Service’s (ICS) January 2025 UK Customer Satisfaction Index (UKCSI).
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DataRanking: The best retailers for customer satisfaction
The January edition of the UK Customer Satisfaction Index showcases which organisations consumers enjoy interacting with the most.
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DataData: The categories shoppers plan to splurge and save on in 2025
Eating out and fashion are the leading categories for prioritising spending and making cuts this year, revealing the extent of polarisation in the market, according to Retail Week’s latest report.
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DataWinners and losers: Which retail categories enjoyed a bumper year and which ones struggled?
To find out which sectors are feeling very merry going into the new year, and which had a tougher time in 2024, we asked retail data experts CACI to track how spend has shifted this year
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Retail VoiceHow retailers can succeed in 2025
As we embark on a fresh new year Shopify’s Deann Evans examines how retailers can set themselves up for success in 2025 by focusing on unified commerce and optimising efficiencies
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Opinion‘At Christmas most people shop with their hearts and if they can spend, they will’
Dire predictions about retail’s Christmas performance are almost as traditional as holly and mistletoe, but rarely come true, says Charlotte Hardie
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NewsBoots has revealed the biggest beauty trends of 2024
Boots has unveiled the biggest beauty and wellness trends of this year by using customer sales and search data.
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NewsConsumer confidence has inched up ahead of Christmas
Consumer confidence has increased by one point in December, but the public are still cautious about the economic outlook and spending big money.
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Report StoreHow They’ll Spend It 2025
Exclusive research with 1,000 UK consumers on where they intend to spend in 2025
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DataData: How 1,000 UK shoppers will spend their money next year
A massive 73% of consumers are “worried” about the high cost of living and 37% are reducing their spending as a result, Retail Week’s new report reveals.
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NewseBay has launched a trade-in option in the UK
eBay has launched a trade-in option in the UK to give customers the opportunity to give new life to their old tech while making extra money.
