All Customer experience articles
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NewsBoots adds dedicated menopause zones in stores
Boots is rolling out new dedicated menopause zones in 150 UK stores this summer, while expanding the range of products in the same category.
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EventsWickes, Deliveroo and EE’s digital strategies revealed
Retail Week’s Digital Summit returns on Thursday May 8, peeling back the curtain on retailers’ digital strategies for the year ahead. Here we shed light on Wickes’, Deliveroo’s and EE’s priorities.
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NewsM&S suspends online orders as cyberattack continues to take toll
Marks & Spencer has suspended customer orders through its websites and apps as it battles to address a cyberattack.
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NewsMarks & Spencer calls in external experts following ‘cyber incident’
Marks & Spencer has called in external experts to advise after suffering a “cyber incident” over the last few days.
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AnalysisSocial commerce, live shopping and VR: the innovations powering digital shopping in 2025
Retailers are continually experimenting with novel innovations designed to engage shoppers, boost basket spend and drive loyalty. Here we explore the tech and tools powering the World’s Best Ecommerce Retailers
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NewsSainsbury’s and Royal Mail launch partnership to install lockers in supermarkets
The Royal Mail and Sainsbury’s have announced a tie-up to install parcel lockers in supermarkets across the UK.
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Innovation of the WeekInnovation round-up: Crime-fighting trolleys, cornflakes and cleaning up beauty
Here we bring you the 10 best innovations that caught our attention in the first quarter of 2025.
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Retail VoiceMaking every customer transaction count
With consumers keen to make their money stretch further, Lloyds examines how retailers can use data to adapt and create experiences that benefit both the customer and retailer alike.
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Retail VoiceThe strategies retailers must prioritise to win online spend
AliExpress UK’s general manager Bonnie Zhao shares the secrets behind the retailer’s last 15 years of success, and the strategies retailers must lean on to see ecommerce wins in the year ahead
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AnalysisHow are Walmart, Primark and Holland & Barrett upping their supply chain A-game?
What will the coming months bring for UK supply chains, and what must 2026 strategies look like if businesses are to sustain growth? Retail Week’s Supply Chain 2026 report provides the blueprint
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Report StoreSupply Chain 2026
Your blueprint for how to make investment decisions for optimum ROI across your end-to-end supply chain.
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Opinion‘You won’t capture a tech-savvy generation by fixing your internal finance platform’
Invest in tech that engages consumers in ways they haven’t yet imagined – and do it where it matters most to them, argues AlixPartners’ Brian Kalms
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Report StoreThe World’s Best Ecommerce Retailers
Retail Week’s new report spotlighting the top 10 global ecommerce trailblazers
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AnalysisMeet the World’s Best Ecommerce Retailers
Amazon, Next, Coupang and Walmart have been named among the world’s biggest ecommerce trailblazers in a new report out today. Download for free today to discover who else made the list and explore their winning strategies
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AnalysisStore tour: Inside Holland & Barrett’s first-ever experience store
Holland & Barrett chief executive Anthony Houghton and property director Nick Gerrard give Retail Week an exclusive tour of its first-ever experience store on Cardiff’s Queen street.
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InterviewQ&A: EE managing director of commercial on supercharging its stores
With EE making huge strides in its retail operations, Retail Week spoke to managing director of commercial Sharon Meadows about taking the brand from a telecoms company to an experience-focused retailer
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Retail VoiceWhy retailers should collaborate to elevate
From managing collaborations to measuring success, Foot Anstey partner Alex Hammond explores the power of brand partnerships and how retailers can maximise growth while avoiding pitfalls
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Retail VoiceThree reasons why retailers need to modernise POS systems
If you thought point of sale (POS) systems reached their peak innovation years ago and are not worth further consideration, it’s time for a rethink says Aptos’ Zaki Hassan
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AnalysisChatbots are now dominant. To make them better, get your data in order
Two years ago next week, OpenAI launched GPT-4. As the AI hype cycle ebbs and flows, it is easy to forget that this felt like a massive step forward in generative AI capabilities
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Retail VoiceAI adoption: Why retailers can’t afford to delay it
From boosting supply chain efficiency to enhancing personalisation, OSF Digital’s Oana Dereli explores the competitive advantages of AI adoption
