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All Customer experience articles
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Retail VoiceThree ways to supercharge retail media in 2025
From context to content, Mail Metro Media’s Lauren Dick takes a look at a trio of ways retailers can accelerate success with retail media
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Opinion‘Consumers are now looking for experiences beyond simple transactions’
‘As consumers increasingly seek experience and entertainment, there’s an opportunity for retailers to consider anew what ‘space’ can entail, believes agency Household’s Kate Walmsley
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NewsTimpson, M&S and John Lewis in the top new customer service ranking
M&S is the top retailer in the UK for customer service, according to a new survey of 15,000 consumers. The brand, which recently said that “sales records were broken across the business” for Christmas 2024, narrowly beat John Lewis in the Institute of Customer Service’s (ICS) January 2025 UK Customer Satisfaction Index (UKCSI).
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DataRanking: The best retailers for customer satisfaction
The January edition of the UK Customer Satisfaction Index showcases which organisations consumers enjoy interacting with the most.
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Innovation of the WeekAlibaba’s AI search engine has grown to 500,000 users
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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Innovation of the WeekMorrisons has launched an online private prescription service
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsMorrisons shoppers have been hit by loyalty scheme problems during Christmas rush
Morrisons has apologised to customers unable to redeem loyalty discounts as they do their Christmas shopping.
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Innovation of the WeekThe Perfume Shop is using holograms to ‘revolutionise’ customer experience
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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AnalysisHow nine retailers are supercharging their marketing with AI
This deep dive is the fifth in our ‘Consumer 2025 – from acquisition to advocacy’ series.
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AnalysisWhat will 2025 bring? Primark, Tesco, Amazon, Sephora and H&M bosses predict the year ahead
Looking ahead: What will shape retail in 2025? We’ve asked the top bosses in British retail to gaze into the horizon and give us their predictions for the industry’s next chapter.
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Report StoreHow They’ll Spend It 2025
Exclusive research with 1,000 UK consumers on where they intend to spend in 2025
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DataData: How 1,000 UK shoppers will spend their money next year
A massive 73% of consumers are “worried” about the high cost of living and 37% are reducing their spending as a result, Retail Week’s new report reveals.
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AnalysisWhat shoppers really think of artificial intelligence in retail
Artificial intelligence is proliferating across retailers large and small, but what do consumers really think of the rise of this new, exciting, but often misunderstood technology?
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NewsDeliveroo has partnered with Accessorize for rapid delivery in time for Christmas
Deliveroo and fashion, jewellery, and gifting retailer Accessorize have joined forces to offer London-based customers on demand delivery in time for Christmas.
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NewsLookfantastic’s beauty AI tool set to generate a spike in sales over Black Friday
THG-owned Lookfantastic expects its beauty AI tool to generate a spike in sales over Black Friday as it has seen a surge in users since its launch last year.
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Retail VoiceFrom sofa to till: Eight ways to entice shoppers back in-store
With speedy check-outs and sustainability among the most valued aspects of physical shopping, Vypr’s Ben Davies explores what would entice consumers back to the high street
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Retail VoiceSix steps to successful stock accuracy
When it comes to tackling loss prevention, it helps to reframe it as profit protection. Zebra Technologies’ Mike Finch explains how doing so can lead to 99% stock-counting accuracy
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Innovation of the WeekNinja partners with US smart TV company for shoppable ads
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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Retail VoiceBlack Friday needn’t be ‘Fraud Friday’ if AI is adopted to stop crime networks
With more than £9bn expected to be spent in the UK alone over the Black Friday weekend and approximately 10% estimated to be lost to fraudsters, Gowling WLG’s John Coldham examines how new technology can help
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NewsBRC urges the government to take steps to ensure a safe Christmas for retail staff
The British Retail Consortium (BRC) and members have called on the government to take necessary steps to ensure retail staff have a safe Christmas as we gear towards the peak trading period.