All Customer experience articles
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Report StoreHow They’ll Spend It 2025
Exclusive research with 1,000 UK consumers on where they intend to spend in 2025
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DataData: How 1,000 UK shoppers will spend their money next year
A massive 73% of consumers are “worried” about the high cost of living and 37% are reducing their spending as a result, Retail Week’s new report reveals.
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AnalysisWhat shoppers really think of artificial intelligence in retail
Artificial intelligence is proliferating across retailers large and small, but what do consumers really think of the rise of this new, exciting, but often misunderstood technology?
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NewsDeliveroo has partnered with Accessorize for rapid delivery in time for Christmas
Deliveroo and fashion, jewellery, and gifting retailer Accessorize have joined forces to offer London-based customers on demand delivery in time for Christmas.
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NewsLookfantastic’s beauty AI tool set to generate a spike in sales over Black Friday
THG-owned Lookfantastic expects its beauty AI tool to generate a spike in sales over Black Friday as it has seen a surge in users since its launch last year.
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Retail VoiceFrom sofa to till: Eight ways to entice shoppers back in-store
With speedy check-outs and sustainability among the most valued aspects of physical shopping, Vypr’s Ben Davies explores what would entice consumers back to the high street
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Retail VoiceSix steps to successful stock accuracy
When it comes to tackling loss prevention, it helps to reframe it as profit protection. Zebra Technologies’ Mike Finch explains how doing so can lead to 99% stock-counting accuracy
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Innovation of the WeekNinja partners with US smart TV company for shoppable ads
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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Retail VoiceBlack Friday needn’t be ‘Fraud Friday’ if AI is adopted to stop crime networks
With more than £9bn expected to be spent in the UK alone over the Black Friday weekend and approximately 10% estimated to be lost to fraudsters, Gowling WLG’s John Coldham examines how new technology can help
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NewsBRC urges the government to take steps to ensure a safe Christmas for retail staff
The British Retail Consortium (BRC) and members have called on the government to take necessary steps to ensure retail staff have a safe Christmas as we gear towards the peak trading period.
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NewsUK shoppers are set to spend over £2bn on secondhand gifts over Christmas
Shoppers in the UK plan to spend a total of £2.05bn on secondhand gifts over this festive season as pre-loved rises in popularity, according to new research from Vinted and Retail Economics.
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GalleryH&M unveils new tech-savvy concept store in UK first
Swedish fashion giant H&M has reopened its store at London’s Westfield shopping centre, Stratford, following a makeover that brings a new “innovative” store concept to the UK for the first time.
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DataRapid delivery: is it still all to play for?
Thanks to data collected exclusively for Retail Week by CACI, we can reveal the picture of spend in the rapid delivery market, how Getir managed to crash out of a service that’s in such high demand and the demographic groups it attracted that are now up for grabs.
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Opinion‘Retailers who miss the shift in customer interactions are likely to face an existential risk’
Shoppers are taking inspiration and guidance from a much wider range of sources than their preferred retailer, observes Accenture Song’s Sarah Lambert. That means retailers need to reach customers in new ways across new formats
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NewsLidl records highest growth in customer visits of any supermarket as profits increase
Lidl has revealed it experienced the highest growth in customer visits of any supermarket last year, as revenues and profits increase.
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GalleryAustralian skincare brand Grown Alchemist unveils first UK flagship
Australian skincare brand Grown Alchemist has opened doors to its first store in the UK as it begins its “ambitious bricks-and-mortar expansion plan” in the country.
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NewsAmazon research reveals independent sellers are using data and AI to boost Black Friday sales
Amazon research has revealed that many independent sellers on the platform are looking to leverage data and AI tools to capture a larger portion of sales over the Black Friday and Christmas season.
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Analysis10 retailers nailing online UX – and what you can learn from them
This deep dive is the fourth in our ‘Consumer 2025 – from acquisition to advocacy’ series.
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NewsHuel posts record sales and triples profits in year of ‘strengthening our foundations’
Huel’s sales for the 2024 financial year surged past £200m for the first time, as its profits more than tripled to £13.8m in the year. It also completed construction of its in-house manufacturing facility in Milton Keynes.