All Customer experience articles – Page 12
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InterviewTopps man: How Topps Tiles CEO Rob Parker is laying groundwork for decades of success
Topps Tiles celebrates its 60th anniversary this year and sales are as sparkling as a newly installed shower wall.
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Innovation of the WeekFrom ChatGPT to DNA testing – 13 innovations changing retail
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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Retail VoiceThree ways for retailers to build lifelong loyalty
Retail is recovering, slowly but surely. With footfall on the up, Maze’s Mark Rice looks at how retailers can convert consumers into lifelong customers
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Retail VoiceThe modern retail experience: why customer identity matters
Okta’s Ian Lowe explains why customer identity is crucial for improving user experience and conversion rates in the digital retail market
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AnalysisHow Asos is trying to arrest slumping sales and return to profitability
Following the report of further losses for Asos, Retail Week explores how the online fashion retailer has delivered on its previously pledged strategic targets to get back to an upward trajectory
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Retail VoiceWinning share of wallet with Gen Z and millennial shoppers
With retailers keen to understand what makes younger consumers tick, and more importantly spend, American Express unveils research into this generation of shoppers, says Dan Edelman at American Express
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Innovation of the WeekInnovation of the Week: Albert Heijn trials ‘True Price’ to reveal real cost of food
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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DataMoney talks: Data on what will get 2,000 consumers spending
One of the major areas of retail transformation over the past decade has occurred at the checkout – with consumers now using a raft of new payment types to make purchases online and in-store.
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Innovation of the WeekInnovation of the Week: Zalando pilots virtual fitting room in 25 countries
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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Retail VoiceHow to deliver a seamless customer experience
Achieving excellence in customer experience takes dedication, consistency and constant evolution. Informatica investigates how all this can be delivered
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Opinion‘Retailers using personalisation for a quick buck will end up on wrong side of customers’
Retailers need to think about how personalisation strategies fit with building and retaining customer trust, historically the most important determinant of lifetime value, maintains OC&C’s Matt Coode
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DataForecast: The trends shaping health and beauty in 2023 and beyond
The Retail Week analyst team predicts the UK health and beauty market will grow at a compound annual growth rate (CAGR) of 3.9% to 2026/27 as retailers fight to gain market share in this lucrative category.
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GalleryStore gallery: Fortnum & Mason’s new Food & Drink Studio
Fortnum & Mason has unveiled its revamped third floor, now dedicated to luxury food and drink.
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Retail VoiceWhy AI is the ultimate colleague
With excellent customer experience now the formula for retail success, Zendesk’s Eric Jorgensen discusses why AI could be the ultimate colleague in delivering this.
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DataRanking: Meet the 30 UK retailers forecast to dominate ecommerce
A new report draws on exclusive Retail Week analyst data to rank the country’s most successful ecommerce retailers by FY2022 predicted online sales. Discover who they are, how they’re winning and the strategies to follow their lead
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NewsAO rebound due to ‘emphasis on profitability and generating cash’
AO.com has credited its recent successes to changing its strategy to focus on profitability as well as maintaining a quality service that meets customers’ needs.
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NewsVictoria’s Secret launches first ever loyalty scheme
US lingerie giant Victoria’s Secret has announced the launch of its first loyalty programme as part of plans to provide “a better experience and value for customers”.
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AnalysisSmart gear, pickleball and yoga: Decathlon reveals sports retail’s biggest trends
From sustainability to sports tech and the emergence of non-traditional games like padel, Decathlon predicts the trends that will take centre stage in its sector in 2023’