All Customer experience articles – Page 15
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Innovation of the WeekInnovation of the Week: Carrefour experiments with ChatGPT and generative AI
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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NewsExclusive: New Look to trial charging customers for online returns
Retail Week can reveal that New Look has started a trial of charging customers for postal returns of online orders.
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NewsExclusive: Asos warehouse damage forces delivery delays
Asos was forced to suspend operations at its Barnsley fulfilment centre after wind damage to the roof caused safety concerns.
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AnalysisThe White Company, Matalan and ProCook reveal marketing strategies for the year ahead
The White Company chief creative officer Mark Winstanley, Matalan omnichannel marketing director Jeff Howarth and ProCook chief marketing officer Angela Porter have spoken to Retail Week about why offline marketing remains critical in a new report out today
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Innovation of the WeekSpecial report: 16 retail innovations to inspire your business
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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Opinion‘Retailers will have to work harder this year to persuade people to shop’
After surprise success in 2022, what should retailers expect from the year ahead? A rebalancing of sales channels, hybrid business models and the right marketing mix all have a part to play in success this year, believes PwC’s Lisa Hooker
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Innovation of the WeekInnovation of the Week: On Running launches global running series ‘On Track Nights’
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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Retail VoiceThree tips to boost in-store profits in 2023
With a whole succession of record-breaking issues hindering the retail sector, Maze’s Mark Rice examines three ways firms can look to push profits.
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Innovation of the WeekInnovation of the Week: Currys trials new AI robots at its Birmingham store
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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DataRanking: Amazon, Tesco and Asda offer best customer experience, say shoppers
Amazon, Tesco and Asda have come out on top of an exclusive consumer poll asking which retailers offer the best customer experience, but Aldi isn’t far behind.
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Innovation of the WeekInnovation of the Week: Walmart soars ahead with drone deliveries
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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NewsExclusive: Marks & Spencer reshapes top digital team for next growth phase
Marks & Spencer co-chief executive Katie Bickerstaffe has “reset” her team to build on omnichannel momentum and create a more compelling customer ecosystem, Retail Week can reveal.
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AnalysisAnalysis: The most unexpected retail TikTok stars of 2022
From trendy sportswear brands like Gymshark to cutting-edge tech giants like Apple, some retailers are social media naturals that grow from the moment they arrive on TikTok, whereas others have to work a little harder to win their audience.
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AnalysisDomino’s digital director lays out vision to become ‘Netflix of food’
Think Domino’s is just pizza? Think again. Nick Bamber, the digital marketing expert whose career spans roles at Asda and Missguided, is evolving the brand to become an ecommerce power player. Having already made inroads, Bamber gives a sneak peek into what’s working ahead of his special guest appearance at Retail Week’s breakfast briefing on January 24
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Retail VoiceFour ways retailers can ‘venture’ successfully
New Venturing, the process of designing, developing and delivering a new product or service beyond the core business, is an exciting proposition. Agile Retail’s’ Marcus Fox examines how retailers can create these new departures with the best chances of success
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Innovation of the WeekInnovation of the Week: Lush opens Lounge for stressed-out shoppers
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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AnalysisResearch: Tesco, Amazon and Aldi leaders reveal 2023 customer strategies
Tesco UK chief executive Jason Tarry, Amazon UK country manager John Boumphrey and Aldi UK managing director of buying Julie Ashfield have spoken about their 2023 customer strategy in a major new Retail Week report.
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Opinion‘In belt-tightening times, prioritising your digital business is critical’
Where should retailers invest for value that can endure beyond this economic downturn? Brian Kalms, managing director at AlixPartners, explores the priority areas
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AnalysisThe Retail Inn: How brands are using hotels as a shop window
The Retail Inn: How brands are using hotels as a shop window
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AnalysisHow to succeed in a permacrisis – five winning strategies for 2023
For its word of the year in 2022, the Collins English Dictionary has selected permacrisis – a term that defines “an extended period of instability and uncertainty”.
