All Customer experience articles – Page 2
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GalleryAustralian skincare brand Grown Alchemist unveils first UK flagship
Australian skincare brand Grown Alchemist has opened doors to its first store in the UK as it begins its “ambitious bricks-and-mortar expansion plan” in the country.
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NewsAmazon research reveals independent sellers are using data and AI to boost Black Friday sales
Amazon research has revealed that many independent sellers on the platform are looking to leverage data and AI tools to capture a larger portion of sales over the Black Friday and Christmas season.
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Analysis10 retailers nailing online UX – and what you can learn from them
This deep dive is the fourth in our ‘Consumer 2025 – from acquisition to advocacy’ series.
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NewsHuel posts record sales and triples profits in year of ‘strengthening our foundations’
Huel’s sales for the 2024 financial year surged past £200m for the first time, as its profits more than tripled to £13.8m in the year. It also completed construction of its in-house manufacturing facility in Milton Keynes.
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NewsAllSaints shows commitment to bricks-and-mortar with raft of international store openings
Fashion retailer AllSaints is ramping up its international expansion strategy with a raft of new store openings worldwide.
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NewsDecathlon enters strategic partnership with fashion giant in India
Decathlon has entered a new strategic partnership with Indian ecommerce platform Myntra to make products more accessible to customers across the country.
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NewsAmazon has partnered with Asda to launch parcel pickup and returns at supermarkets
Amazon and Asda have teamed up to launch parcel pickup and label-free, box-free returns at over 700 of the supermarket’s stores across the UK.
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Innovation of the WeekLevi’s has launched personalised shopping experience on Amazon’s Alexa
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsFour in 10 retail workers are worried about their safety during the festive season
Four in 10 retail employers are concerned about their safety ahead of the Christmas rush, according to a new report by YouGov and Motorola Solutions.
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NewsAmazon has launched a new low-cost online service in the US set to rival Shein and Temu
Amazon has launched a new online service offering low-cost goods in the US which is set to challenge the likes of discount retailers Shein and Temu.
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Retail VoiceHow retailers can rebuild trust with data
Today’s consumers seek more than just a product – they want trust in return for loyalty. From production and labour standards to provenance and environmental impact, customers are making more complex purchasing decisions
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Report StoreThe Innovation Report 2024
50 global retailers, one Innovation Report. Discover the top businesses for tech transformation as decided by Retail Week’s team of journalists, analysts and experts
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NewsBoots’ website crashes under ‘biggest ever Black Friday Sale’ stampede
Shoppers racing to the Boots app and website to take advantage of the retailer’s “biggest-ever” Black Friday Sale ran into technical difficulties as they tried to shop yesterday.
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Retail VoiceRetail offers and the importance of personalisation: four essential themes
No longer just a buzzword, personalisation offers real opportunity for growth, American Express’ Dan Edelman examines four ways retailers can use it to the greatest effect
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AnalysisBlack Friday: How can retailers stand out to capture the wallets of cautious shoppers?
As Black Friday weekend nears, Retail Week takes a look at what retailers can do to stand out from a very busy crowd.
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Retail VoiceFive ways retailers can succeed this holiday shopping season
With spending around Black Friday forecast to surpass last year’s levels, Shopify’s Deann Evans examines how retailers can capitalise on the potentially positive shopper sentiment this golden quarter
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NewsGoPuff launches Aldi price match on 50 essential items in time for Christmas
On-demand delivery brand GoPuff has launched an Aldi price match scheme on 50 essential items just in time for Christmas
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Supplier InsightHow retailers are harnessing AI-powered personalisation
Personalisation has become far more than targeted emails and discounts, now utilising AI to enhance customer experiences and drive operational efficiencies. Here we explore the trends driving AI-powered personalisation in 2025
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Innovation of the WeekBenefit has launched its first virtual 3D shopping experience
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsJohn Lewis strengthens Black Friday offering with big beauty deals
John Lewis has added hundreds of beauty offers to its Black Friday event, including brands like Charlotte Tilbury and Mac as it expects more customers than ever to shop during the promotional period.