All Customer experience articles – Page 28
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Retail VoiceEvery brand has a ‘Reputation Score’ – what’s yours?
Reputation.com’s Anthony Gaskell explains why keeping track of your online position – and that of your competition – is more important than ever in the feedback economy
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NewsZalando ‘boosts green credentials’ with sustainability initiative
Zalando is aiming to do more on sustainability issues by launching a feature on its website that will only suggest items from sustainable retailers.
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NewsRent the Runway CTO on why it shuns fit technology ‘gimmicks’
Rent the Runway’s tech boss has insisted the business will not use “gimmick” technology in a bid to help customers select the right-sized garments online.
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AnalysisAnalysis: Five ways to re-engineer the future of retail
Day one on the Retail Re-Engineered stage at Tech. featured a host of inspiring speakers, from Adidas’ vice president of global sales to Farfetch head of supply chain products Tatiana Lopes, and representatives from our sponsors Accenture, Isobar and Sorted. From our five sessions, here are our five key takeaways.
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VideoJD.com's vice president on how it is creating ‘boundary-less retail’
JD.com vice president and general manager of JD Retail Solutions Chenkai Ling explains how the Chinese ecommerce giant is redefining itself as a technology and service enterprise, and how management got a wake-up call to put consumers first, not numbers.
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NewsSainsbury’s ‘revolutionises’ Nectar loyalty scheme by going digital
Sainsbury’s chief digital officer Clodagh Moriarty has revealed that its Nectar loyalty scheme has become fully digital today.
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OpinionOpinion: Thomas Cook is a victim of demand for personalisation
It is often written that younger consumers value experiences more than actual products. A lot that is written about ‘millennials’ is often lazy stereotyping, but there is something about their desire for experiences that rings true.
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DataVideos influence 48% of millennials to purchase
With today’s consumers expecting video as standard from their online shopping journeys, Retail Week’s Video Oscars guide reveals the real ROI of video marketing.
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AnalysisThomas Cook collapse – what it means for high streets
The liquidation of Thomas Cook is a disaster for 150,000 holidaymakers and the travel agent’s 22,000 staff, including 9,000 in the UK.
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GalleryIn pictures: Topshop launches immersive sensory experience
As high street retailers continue to struggle with decreasing footfall, Topshop has launched an immersive experience to encourage customers to do more than just stop to look at its window displays.
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OpinionOpinion: Next gets that the future of ecommerce is stores
To be relevant in retail today, you have to acknowledge that stores are no longer purely about selling.
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GalleryIn pictures: Oxfam opens first ‘superstore’
Oxfam has opened its first superstore in Oxford – the same location where the original Oxfam shop opened its doors over 70 years ago in 1948.
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Retail VoiceWhy soft skills are the future of the frontline retail workforce
Continuing on from lessons learned at Retail Week Live, Freeformers maintains the importance of the human element of the future of retail
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NewsH&M launches music partnership to reward ‘loyal fans’
H&M has launched a music partnership to help boost the profile of independent musicians while rewarding its loyal customers with exclusive events.
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NewsPrimark aims to boost sales with more food and drink formats
Primark is set to roll out more stores featuring food, drink and beauty treatments following the success of its Birmingham mega-store that opened earlier this year.
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AnalysisAnalysis: Why is the east end of Oxford Street still so grotty?
What looked like a renaissance for the east end of Oxford Street appears to have stalled, but what are the prospects for a revival?
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Retail VoiceDisruptive marketing is the key to retail growth
Customer-centred marketing strategies can greatly impact growth, says Andrew Carlisle, MD of retail consulting at Accenture. Retailers might want to follow suit
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Analysis
Almost half of retailers desperate to fill data roles
Business leaders are looking for expertise outside of their organisations to support ongoing data strategies
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Retail VoiceHow to make shopping experiences more accessible
Ahead of the Autism Hour 2019 campaign, the National Autistic Society explains the simple steps stores can take to help more autistic people go shopping
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Retail VoiceManaging your online presence in the feedback economy
Online reputation management company Reputation.com explains why focusing on feedback could help boost a retailer’s standing both on and offline
