All Customer experience articles – Page 29
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OpinionOpinion: Stores can beat online by avoiding the tyranny of choice
The gloomy Danish philosopher Kierkegaard found much of life to be painful, but it can be assumed he would have harboured a particular ennui for online shopping.
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NewsDixons Carphone launches ‘world-first’ AR experience
Dixons Carphone has integrated an augmented reality experience into the Currys PC World website – previously only available on an app – in what the retailer describes as a “world-first”.
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NewsBoots pilots language interpretation service
Boots is piloting an on-demand language interpretation service for non-English speaking pharmacy patients.
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Retail VoiceThe case for seamless, not soulless, store experiences
Retail influencer Natalie Berg examines the rise of the experiential store and why customer experience is fast becoming the new currency in retail
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OpinionOpinion: How retailers can win in the age of convenience
UK retail sales experienced their “worst June on record” according to the British Retail Consortium. Small surprise then that retailers and brands are testing and trialling new ways to drive growth.
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AnalysisAnalysis: Seven ways retail is going back to the future
Retail is undergoing a technological revolution with AI, VR, robots and blockchain being trialled and tested throughout the industry. But retailers are increasingly revisiting old-school shopkeeping tactics to win customers and increase sales. Retail Week looks at seven ways that retailers are going back to the future.
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AnalysisAnalysis: The winning strategy for the store of tomorrow
Competitive pressures faced by today’s retailers have forced a reimagining of the store in order to appeal to more demanding consumers.
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NewsWayfair set to open first UK pop-up showroom
Wayfair is opening a bricks-and-mortar pop-up store for one day to showcase its online offerings and give customers a sneak-peek at its Christmas 2019 range.
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AnalysisAnalysis: Six stores that Amazon can’t touch
Amazon may appear to be an unstoppable retail juggernaut steamrollering everything in its path, but there are some stores it still cannot touch because of their unique propositions.
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VideoWatch: Will Microsoft store launch a new fleet of flagships?
As Microsoft opens its first flagship store in Europe on Regent Street, the team look at what it means for bricks-and-mortar retail in the capital and beyond.
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OpinionBryan Roberts: Sainsbury’s stores still a mixed bag
Against a backdrop of relentless discounters, a resurgent Tesco and a recovering Asda, Sainsbury’s put out its first-quarter update this morning, putting a brave face on what might be considered a tepid set of numbers.
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DataData: Half of shoppers less likely to visit checkout-free stores
Half of shoppers are less likely to visit a checkout-free store despite their growing popularity.
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OpinionOpinion: Time to take a leaf out of Waterstones’ book
It seems a long time ago – some people won’t even remember it – that Amazon was simply an online bookseller.
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AnalysisHow 44 retail leaders plan to re-engineer their businesses
The next five years will be marked by investment in digital, in-store tech and head-office staff as retailers re-engineer their businesses for future growth, a report from Retail Week has found.
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NewsDecathlon launches 'cashierless shopping' across Dutch stores
Decathlon has launched “cashierless” mobile self-checkout capabilities across all of its stores in the Netherlands.
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Retail VoiceThe invasive ads hijacking shoppers’ online journeys
Shoppers find them frustrating and retailers know they are damaging, so take back control of your customer journey with measures to prevent interruptions.
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AnalysisAnalysis: How to treat your retail superfans
It’s not just pop idols or sports stars that attract superfans. Retailers have a contingent of hyper-engaged followers too. How can retailers take advantage of this brand love?
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NewsBoots launches loyalty card online to drive personalisation
Boots is rolling out a digital version of its Advantage Card loyalty scheme that will allow shoppers to access personalised offers via their mobile.
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OpinionOpinion: Don't believe the hysteria over till-free stores
We all know it’s only a matter of time before Amazon Go reaches UK shores. Trademarks have long been registered, the rumours have been flying and, having debuted in New York City earlier this month, it’s fair to say that Amazon has an appetite for urban expansion.
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NewsGoogle launches tool to help retailers boost customer experience
Google has launched a new online tool aimed at helping retailers improve their customer experience across channels.