All Customer experience articles – Page 32
-
Analysis2027: the death of cash and what it means for retail
Countries such as Canada, Sweden and Japan have a lot to teach the UK about preparing for the shift to paperless payments, a new Retail Week report reveals.
-
Retail VoiceChanges to Google Shopping: what you need to know
On January 31, Google imposed new requirements for price comparison websites operating within its Comparison Shopping Service (CSS) programme. Here’s how it affects UK retailers.
-
NewsOpinion: Successful shops must be about more than shopping
When John Lewis unveiled its Westfield London store last year, managing director Paula Nickolds described it as a place “to shop, do and learn”.
-
NewsIntu Watford ploughs £1m into grab-and-go food offer
Intu Watford is ploughing £1m into a new grab-and-go food proposition as it ramps up its catering credentials.
-
OpinionOpinion: We must become a nation of 'customer-keepers'
There’s no doubt that retailers across the UK are navigating very stormy waters. The ability to shop anytime, anywhere, anyhow has changed consumer behaviour more profoundly and rapidly than ever before.
-
Retail VoiceTop five consumer trends set to shape retail in 2019
As the retail industry continues to evolve rapidly, led by advancements in digital channels and consumer preferences, Kelkoo explores this year’s essential trends.
-
NewsAmazon pilots 'Scout' autonomous delivery service
Amazon has unveiled its newest autonomous delivery service, Scout.
-
NewsAnalysis: The hot growth categories of 2019
Athleisure and vegan foods were previously untapped sources of sales growth in recent years. What are the emerging trends which will drive consumer spend in 2019?
-
Retail VoiceHow to win with loyalty: four retailers leading the way
Eight seconds. That’s all the time that retailers have to capture the attention of customers, according to research carried out by Microsoft.
-
Retail VoiceAre you mobile ready? Your customers certainly are
Worldpay research shows mobile has become an established channel for consumers – but are retailers making the most of m-commerce?
-
Retail VoiceChristmas 2018 footfall update – what do retailers need to know?
The Christmas 2018 trading period will be remembered not for the weather, but for the challenges faced by retailers, says Springboard's Diane Wehrle.
-
NewsArcadia drafts in Andy Harding as digital director
Arcadia has hired former House of Fraser and Mothercare executive Andy Harding as its interim digital director, Retail Week can reveal.
-
DataInfographic: Two thirds of shoppers set to replace cards with mobile payments
Some 63% of shoppers believe their phones will replace physical credit or debit cards as their main method of payment in five years’ time.
-
Retail VoiceHow data can make or break deliveries at Christmas
The festive trading quarter this year has seen most retailers grabbing the online opportunity by the baubles.
-
DataGen Z: inside the minds of retail’s chief disruptors
Generation Z consumers view bricks-and-mortar stores as their preferred shopping channel, new Retail Week research has revealed.
-
DataJust 2% shop for presents in week before Christmas
Only 2% of consumers start to shop for presents in the week before Christmas, new data has revealed.
-
Retail VoiceUnlocking the potential of mobile devices in retail
It’s no secret that customer experience has become the key battleground in retail, with boardroom strategies focused around the technology that will help businesses win.
-
Retail VoiceRetailers face major business risks without AI
Wayne Snyder, vice-president for retail industry strategy EMEA at JDA Software, shares insight from new research that unlocks some surprising facts.
-
DataInfographic: What 2,500 consumers want from airport retail
Discounts, convenience and speed of transaction will help airport retail sales take off, a major consumer study reveals.
-
OpinionOpinion: 'Tis the season to welcome everyone's pound
This year marked a turning point for retailers. We saw the profits of high street darling John Lewis drop 99% and, arguably for the first time, challenges extended into ecommerce as Asos issued a shock profit warning.