All Customer experience articles – Page 33
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Retail VoiceWhy the customer experience is not just for Christmas
Black Friday and Cyber Monday are now firmly established in the UK retail calendar. However, while they are great news for consumers, they also devalue brands and retailers.
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AnalysisAnalysis: Seven of the best retail moments of 2018
’Tis the season to be jolly, and Retail Week is celebrating by unwrapping the most light-hearted and affirming retail moments of 2018.
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AnalysisAnalysis: The biggest tech trends to look out for in 2019
From Amazon Go to automated warehouses, it’s been a big year for retail technology – but what are the innovations that will change how people shop and retailers operate in 2019?
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Retail VoiceRetail must focus on customer to survive Brexit mayhem
With Brexit negotiations disrupting the economy, investment and confidence, renewing focus on customer satisfaction has never been more crucial.
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Retail VoiceThe true cost of a data breach to your business
With UK businesses under an increased threat of criminal online attacks, do retailers truly understand the impact a hack will have?
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OpinionOpinion: Retail 101 – let's fix the basics first
These days everyone, including me, is talking innovation, service, experience and destination shopping.
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Retail VoiceDoes tech hold the key to the retail experience?
Florian Rotberg, chairman of the Digital Signage Summit, looks at the ever-more sophisticated technology in retail and examines the market for experiential opportunities.
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Retail VoiceWhy web performance is key to your retail offer
Billions in revenue is being lost by businesses that don’t prioritise web performance. SHIFT Commerce did the necessary research to find out more.
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Retail VoiceDeal or no deal: How to drive big-ticket purchases post-Brexit
With official forecasts saying the UK economy will be worse off post-Brexit, how can retailers plan for changes in consumer purchasing behaviour?
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VideoThe Retail Week: Consumer trends to look out for in 2019
This week we take a look at how the consumer will feel and shop in 2019 and the trends that will drive their behaviour.
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Retail VoiceFive must-haves to get your online store ready for Christmas
Five essential tips to help retailers keep their online store ahead of the competition this Christmas.
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AnalysisConsumer 2019: The future of the social shopper
With experts predicting 2019 will see a major shift in how consumers engage with retail brands socially, we reveal the key trends every retailer needs to know to captivate audiences.
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Retail VoiceUnderstanding the forces that shape consumer behaviour
Behavioural economics has all the answers when it comes to making a significant difference to the success of campaigns, new product launches and customer loyalty.
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AnalysisConsumer 2019: Is there any respite for retail next year?
With 2019 just around the corner, how are shoppers feeling about the year ahead and how can retailers win their loyalty?
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Retail VoiceDigital wallets: the global payments opportunity
Truly borderless shopping means breaking down payment barriers as well as cracking international markets.
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Retail VoiceDelivering beyond Black Friday is the tricky part
Black Friday, UK retail’s busiest day, is a prime opportunity for consumers to grab a bargain and a great way for retailers to make big money in the run up to Christmas.
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Retail VoiceWhy unplanned employee absence shouldn't be a curse
Last-minute no-shows may be out of retailers' control, but smart technology can resolve staffing and people management issues.
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OpinionRichard Hyman: The Black Friday drug is killing retailers
Black Friday kicks off the last lap in the trading year.
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Retail VoiceThe retail test: are you checking for customer blind spots?
With customer targeting becoming increasingly data driven, timely and focused insights can help retailers avoid strategy blind spots.
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OpinionWhat Apple tells us about the changing world of retail
Part of me loved contributing to the ‘30 years of Retail Week’ video recently.