All Customer experience articles – Page 36
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OpinionOpinion: Retailers must smarten up to keep customer loyalty
Given that large parts of the British retail industry are increasingly scrabbling to maintain footfall and sales growth, encouraging customer loyalty has never been so crucial.
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OpinionIndicator will help retailers win in the digital economy
Asos has taught the retail sector many things. From its excellent logistics and delivery operation, to its dominance on social media and leading product offer, there are many lessons to be followed. But perhaps the standout lesson is its relentless obsession with the customer.
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OpinionOpinion: Has a culture of 'pop in' caused customers to opt out?
Rita Clifton explores how far a slow-changing attitude to the role of stores has damaged the sector
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AnalysisThe UK's top 30 growth retailers 2018 in numbers
Retail Week reveals its list of the UK’s top 30 growth retailers. Here we highlight the key statistics and some notable businesses that have made the list.
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AnalysisAnalysis: What is retail's next big tech shift?
We ask speakers from Retail Week and World Retail Congress’s Tech. event to pick the technology that will have the biggest impact on retail over the next three years
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NewsWestminster council unveils Oxford Street investment plan
Westminster City Council has agreed an investment plan to “transform the Oxford Street district into a global, iconic destination” without the pedestrianisation of the main thoroughfare.
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OpinionJohn Roberts: Complacency has killed high street jobs
The death of the high street is a much-used term, but some bricks-and-mortar retailers are starting to pay the price for not inventing their own future.
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Retail VoiceHow the high street can help power ecommerce
Retailers should be taking advantage of the benefits of click and collect, says Retail Week Live's Launchpad winner HubBox.
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OpinionOpinion: Slow down, this is a convenience store
News that Tesco is trialling a cashless Express store at its Welwyn Garden City HQ is no real surprise, given that everyone from Amazon to Alibaba has been grabbing headlines and admiring glances for their scan and go, checkout-free stores.
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Retail VoiceThe five questions to ask before any digital investment
With technology advancements happening daily, how can retailers decide where to invest?
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AnalysisAnalysis: Five ways Carpetright aims to get back on track
Floorcovering specialist Carpetright has capped a torrid year with £70.5m of pre-tax losses.
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OpinionOpinion: How Primark thrives without doing digital
Talk to almost any retailer at the moment and it will only be a couple of minutes before things digital form part of the discussion.
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Retail VoiceRetail tech trends that enhance customer engagement
In-store experiences are here to stay, and the technology being used is getting bigger, better and bolder.
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NewsM&S and Microsoft strike 'game changer' tech deal
Marks & Spencer is teaming up with Microsoft on a strategic initiative designed to transform the retail experience through AI, Retail Week can reveal.
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Retail VoiceThree trends shaping the future of shopper loyalty
Food retailers strive to build a large and loyal customer base, but what exactly is loyalty and where is it headed?
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NewsIceland launches tech start-up accelerator programme
Iceland has become the latest retailer to establish a start-up tech accelerator programme as it seeks to take advantage of the opportunities heralded by digital innovation.
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OpinionOpinion: Get naked to get shoppers' attention
Back in 2003, a lot of people took off their clothes and lay down in Selfridges’ beauty hall. Pictures were taken and Spencer Tunick, the artist and overseer of this mass strip, had another notch on his camera.
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OpinionOpinion: Improving is not winning in retail
The roll call of failed or struggling retailers is growing: Toys R Us, Maplin, Poundworld, Carpetright, Mothercare, House of Fraser.