All Customer experience articles – Page 38
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Retail VoiceFive steps to unlocking value from your loyal customers
Some brands are masters of the loyalty game, with programmes that delight customers and investors alike. Oliver Gryg at Avios offers five routes to success.
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OpinionOpinion: Are you an emotionally engaging retailer?
Those of a certain vintage may know of a Jimi Hendrix album entitled Are You Experienced, and for the past five or more years this might have been the theme for any retail conference anywhere.
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AnalysisHow chatbots have brought Marks & Spencer to a new audience
In a fast-paced digital environment where the competition is just one click away, offering a great customer experience is important.
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Retail VoiceEliminate in-store queues – not revenues
Sebestyén Dóra, head of business development at Ultinous, on the three ways predictive queue management can help to boost business.
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AnalysisAnalysis: How digital is central to JD’s growth plan
JD Sports has hit the acquisition trail hard recently, but key to the success of its spending spree will be digitally integrating its businesses into a global network.
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OpinionOpinion: Primark is the non-digital elephant in the room
Online or offline: it’s not a binary choice – both need to be in place for retailers.
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Retail VoiceGetting personal: Why convenience is not enough
Future tech investment strategies need to look beyond the practical and towards a more personal approach, says Kendal Stacey, major account manager at Daisy.
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OpinionCan service be slowed down to coffee-shop speed?
Picture this. You walk into a pub, pay some money and are then told to wait until your drink is ready. But that’s not the way it works…
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OpinionOpinion: We have a higher purpose than just selling stuff
I’ve never felt truly comfortable with the expression “retail therapy”.
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Retail VoiceFour ways to build the ultimate customer experience
David Turner, senior director EMEA marketing at Oracle NetSuite, explores what today’s customer is looking for both online and offline.
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Retail VoiceIs the growth in voice search just hype?
With 50% of all online queries predicted to use voice search by 2020, there’s no doubt the phenomenon is on the rise.
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OpinionCash-strapped retailers need to focus on self-help
So it’s all doom and gloom on the high street, and unless you have gazillions to spend on cutting-edge tech, you might as well lie down and wait for Amazon to finish you off!
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OpinionOpinion: Investing in responsibility on the roads
Hermes UK head of client and network distribution looks at the importance of driver behaviour training to ensure safety and efficiency on the roads.
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Retail VoiceHow to stand out in a crowded marketplace
Smurfit Kappa vice-president of innovation and development Arco Berkenbosch explains how creative packaging solutions can help increase sales for retailers.
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AnalysisExperiential shopping: how to catch a millennial
The customer experience is a major influencer in millennials’ decisions over which shopping centres to visit, exclusive Retail Week research shows.
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AnalysisHow Wolfson’s strategy shift will future-proof Next
Today, Next unveiled a shoddy set of results, leading boss Lord Wolfson to call it the most challenging year in a quarter of a century.
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AnalysisHow convenience powered Screwfix’s win
From mail-order specialist to 530-store powerhouse, the Salesforce Best Retailer Over £250m winner Screwfix has made itself indispensable to its customers.
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AnalysisStore of the week: Starbucks Reserve, Seattle
Opened at the end of February, the new-look Starbucks Reserve store, in its home city of Seattle, shows the lengths that purveyors of warm beverages are prepared to go to in order to create ‘premium’ experiences for their customers.
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Retail VoiceThe key behaviours of a retail disruptor
JDA Software vice-president of retail industry strategies JoAnn Martin looks at new research that explains how disruptive retailers are shaping the future of the industry.
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AnalysisAnalysis: John Lewis will be 'a place to shop, do and learn'
Opened 10 years ago in White City, Westfield London’s most significant development will be unveiled this week – the opening of 740,000 sq ft more trading space.