All Customer experience articles – Page 4
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Innovation of the WeekLevi’s has launched personalised shopping experience on Amazon’s Alexa
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsFour in 10 retail workers are worried about their safety during the festive season
Four in 10 retail employers are concerned about their safety ahead of the Christmas rush, according to a new report by YouGov and Motorola Solutions.
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NewsAmazon has launched a new low-cost online service in the US set to rival Shein and Temu
Amazon has launched a new online service offering low-cost goods in the US which is set to challenge the likes of discount retailers Shein and Temu.
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Retail VoiceHow retailers can rebuild trust with data
Today’s consumers seek more than just a product – they want trust in return for loyalty. From production and labour standards to provenance and environmental impact, customers are making more complex purchasing decisions
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Report StoreThe Innovation Report 2024
50 global retailers, one Innovation Report. Discover the top businesses for tech transformation as decided by Retail Week’s team of journalists, analysts and experts
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NewsBoots’ website crashes under ‘biggest ever Black Friday Sale’ stampede
Shoppers racing to the Boots app and website to take advantage of the retailer’s “biggest-ever” Black Friday Sale ran into technical difficulties as they tried to shop yesterday.
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Retail VoiceRetail offers and the importance of personalisation: four essential themes
No longer just a buzzword, personalisation offers real opportunity for growth, American Express’ Dan Edelman examines four ways retailers can use it to the greatest effect
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AnalysisBlack Friday: How can retailers stand out to capture the wallets of cautious shoppers?
As Black Friday weekend nears, Retail Week takes a look at what retailers can do to stand out from a very busy crowd.
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Retail VoiceFive ways retailers can succeed this holiday shopping season
With spending around Black Friday forecast to surpass last year’s levels, Shopify’s Deann Evans examines how retailers can capitalise on the potentially positive shopper sentiment this golden quarter
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NewsGoPuff launches Aldi price match on 50 essential items in time for Christmas
On-demand delivery brand GoPuff has launched an Aldi price match scheme on 50 essential items just in time for Christmas
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Supplier InsightHow retailers are harnessing AI-powered personalisation
Personalisation has become far more than targeted emails and discounts, now utilising AI to enhance customer experiences and drive operational efficiencies. Here we explore the trends driving AI-powered personalisation in 2025
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Innovation of the WeekBenefit has launched its first virtual 3D shopping experience
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsJohn Lewis strengthens Black Friday offering with big beauty deals
John Lewis has added hundreds of beauty offers to its Black Friday event, including brands like Charlotte Tilbury and Mac as it expects more customers than ever to shop during the promotional period.
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NewsGlobal marketplace AliExpress launches Singles Day shopping event in the UK
Alibaba-owned global marketplace AliExpress is launching its Singles Day event in the UK from November 8 to November 18 with exclusive deals on offer.
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Opinion‘Retail needs to sit up and listen to every available different way of thinking’
It may feel as if the retail industry is embracing the challenge of change, but Julia Reynolds wonders whether too often it’s surveying the scene through the wrong end of the telescope
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NewsPandora hails growth after scaling up investments in personalisation and brand perception
The jewellery specialist Pandora hailed 11% organic growth in its third quarter after focusing on investing in customer experience and brand perception.
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AnalysisWhere are retailers on their hyper-personalisation journeys?
All retailers are playing around with personalisation, but the rise of AI brings even more opportunities with the right strategy in place. We interview retailers including Osprey London, DFS and Dune to find out how they’re making progress
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InterviewQ&A: Chelsea Peers founder on continuing to capitalise on the loungewear boom
Retail Week sat down with premium pyjama and loungewear brand Chelsea Peers founder Tom Pyne, to discuss the ongoing boom of loungewear, the importance of a broad customer base, and how third-party partners have been the key to success.
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NewsBoots expects this Black Friday to be its ‘biggest-ever’
Exclusive: The UK’s largest health and beauty retailer expects this Black Friday to be its biggest ever for deals - and, it hopes, for sales - as it gears up for a month of promotions and offers, Retail Week can reveal.
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VideoAmazon celebrates acts of kindness with show-stopping Christmas ad
Amazon has released its Christmas advert for 2024, with a singing janitor at the heart of the campaign.
