All Customer experience articles – Page 42
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Opinion
Opinion: Wilko needs an update, and soon
With large numbers of staff accepting redundancy and a slump in profits, what should Wilko do to make things better?
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Gallery
Long read: The best stores in the world, by design
Every year Retail Week scours the globe to find the best-designed stores that stand head and shoulders above the rest, and 2017’s list is no different.
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Gallery
Store gallery: Is Bunnings giving Homebase enough TLC?
Bunnings has a mountain to climb when it comes to converting the Homebase estate to match the store format it revealed earlier this year in St Albans.
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Opinion
Does ‘experience’ just mean service at John Lewis?
There’s quite a lot on offer in Oxford’s new John Lewis, but is the ‘experience’ of shopping the store something that’s been around for years?
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Gallery
Store gallery: Experiencing Oxford's John Lewis
John Ryan visits the new John Lewis in Oxford, which takes experience as its starting point, and builds from there.
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Opinion
Opinion: Oxford’s Westgate will be a disappointment
Appropriately in the city of dreaming spires, the £440m Westgate centre extension in Oxford has been a vision of retailers, developers and city councillors for over 20 years.
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Retail Voice
The future of retail - A view from Tech.
Vodafone UK discusses the most exciting ways technology is changing dynamics in retail.
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Opinion
Opinion: Others should follow Topshop’s ‘reset’ lead
A day in October when you are not going to take much money is the perfect time to shut up shop and remerchandise rather than muddling through.
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Opinion
Majestic and other wine stores can live up to the name
‘Immersive experience’ is a hackneyed term, but it can be a reality if you are selling wine.
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Analysis
Analysis: Five lessons retailers can learn from Netflix
Very few companies have had such a powerful effect on our collective conscience as Netflix.
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Opinion
Don’t let retail become the next ‘nasty’ industry
Business practices that don’t prioritise customer service can reflect on a whole sector. Retailers should be wary of repeating Ryanair’s mistakes.
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Opinion
Opinion: Rents and rates in retail reach the tipping point
The rising cost of rents, rates, consumer apathy and the web. How will retailers keep pace?
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Opinion
Disrupt or be disrupted? A question for retailers
Amazon is the ultimate disruptor of retail. First it was online retailing with faster and faster delivery, then it was subscription models with Amazon Prime, and the internet of things with the dash button.
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Gallery
Store of the week: Lavazza’s coffee shop in Milan
The blurring of the fine line between retail, leisure and entertainment is one of the features of many shopping districts and malls at the moment, and the newly opened Lavazza in Milan is a case in point.
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Opinion
Opinion: Retail destinations can improve people’s lives
Our centres are vibrant, bustling destinations. But we’ll be dimming their lights and turning down the music for 60 minutes next week to create a better shopping experience for autistic people.
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Report Store
The Top 30 UK Multichannel Retailers
The big hitters mastering seamless cross-channel retail
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Opinion
Opinion: Will Microsoft Oxford Circus be Apple Lite?
A much bigger challenge than securing the right location lies ahead for Microsoft as news breaks that it will open a flagship in central London.
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News
Sainsbury’s trials checkout-free payments
Sainsbury’s is piloting checkout-free shopping in-store, allowing customers to pay via an app rather than queuing at the tills.
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News
Debenhams snaps up Blow stake in beauty services drive
Debenhams has acquired a stake in on-demand beauty services firm Blow Ltd, securing an exclusive partnership with the provider.
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Analysis
Online secret shopper: A French Connection faux pas
French Connection's losses may have shrunk in the six months to the end of July, but by no means is it out of the woods.