All Customer experience articles – Page 44
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Opinion
Augmented reality: What are the legal realities?
Augmented reality is growing in popularity but what are the legalities that retailers should bear in mind?
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Analysis
Analysis: Why retailers should be engaging the ageing
The population may be living longer than ever before, but retailers are not doing enough to capture the spending power, or the interests, of their older customers.
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News
Dixons Carphone fires starting gun on services roll-out
Dixons Carphone is taking its services up a gear with the launch of new brand – Team Knowhow – to be rolled out across the UK from today.
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News
Amazon and John Lewis ranked best for customer service
Amazon and John Lewis lead a list of the best brands for customer service, with Marks & Spencer, Tesco and Sainsbury’s in third, fourth and fifth place.
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Opinion
Opinion: Six retail characteristics that define success
To succeed in the demanding world of the consumer customer experience is everything – but we’ve all heard that many times before right?
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Analysis
Analysis: What’s next for retail subscription services?
Zalando’s launch of premium service Zet is the latest retail membership scheme, adding to the proliferation of such initiatives.
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Cartoon
Blower’s retail cartoon: Drama at John Lewis
Cartoonist Patrick Blower’s take on John Lewis sending staff to drama lessons to improve customer service.
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News
John Lewis hires brand experience manager for new store
John Lewis will hire its first-ever manager of brand experience for its new Oxford store in a bid to ramp up its experiential credentials.
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Analysis
Online secret shopper: Next must start with customers
With its share price having dropped more than 50% from its 2015 high, Next has fallen off its pedestal. Ecommerce expert James Hammersley investigates.
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Opinion
Opinion: The future of shopping – functional or fun?
The general consensus is that in the future shopping will be either functional or fun.
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Retail Voice
What makes shoppers pick bricks over clicks?
Mood Media uncovers three key reasons why consumers are continuing to shop in physical stores instead of online.
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Opinion
Opinion: How Superdrug made up ground in beauty
Superdrug’s stellar full-year results were driven by strong sales in its cosmetics division as the retailer contours its business for a younger shopper.
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Retail Voice
Think audio shopping is a joke? Think again
With sales of Amazon Echo and Google Home increasing, audio shopping is changing the customer journey and retailers need to take notice.
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Opinion
Opinion: Unexpected phrases in the bagging area
The last few minutes of a supermarket shop can ruin everything that went before, but what can be done to better it?
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Retail Voice
Maximise your data without breaking the bank
InterSystems reveals how retailers can achieve a 360-degree understanding of their customer data without compromising on reliability, scalability or security.
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Retail Voice
Habits of the British shopper revealed
Consumers hate queuing and love shopping online, but are still more likely to buy in store, according to research by Adyen on today’s shopper.
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Opinion
Opinion: The enduring power of the physical store
At a time when retail estates are being slimmed down and online shopping continues to burgeon, don’t forget the shop.
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Opinion
What Amazon’s Whole Foods deal means for grocers
The retail sector is used to change, but every so often an event occurs that shakes the industry to its core.
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Opinion
Opinion: Politicians could learn from retail
Whatever your perspective on the outcome of this year’s general election, I get the sense that many voters will have felt torn between policies, promises and people across the spectrum of political parties.