All Customer experience articles – Page 44
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OpinionOpinion: Retailers must connect with their customers
There was some great conversation at the recent Squire Patton Boggs retail seminar, with Richard Lim presenting Retail Economics’ thoughts and data on the retail shopping experience.
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Retail VoiceIs your CEO a bit like Jeff Bezos?
Why retail leaders should look to Amazon’s pioneering chief executive as they navigate a sector transformation.
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Retail VoiceUsing data effectively for the bigger picture
Card transaction data is helping retailers close the loop between consumer insights and loyalty data for a more detailed view.
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AnalysisAnalysis: The brands making a play for the high street
Brands have always eyed opportunities to get closer to the consumer and now a generation of names are taking their own stores.
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OpinionOpinion: Wilko needs an update, and soon
With large numbers of staff accepting redundancy and a slump in profits, what should Wilko do to make things better?
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GalleryLong read: The best stores in the world, by design
Every year Retail Week scours the globe to find the best-designed stores that stand head and shoulders above the rest, and 2017’s list is no different.
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GalleryStore gallery: Is Bunnings giving Homebase enough TLC?
Bunnings has a mountain to climb when it comes to converting the Homebase estate to match the store format it revealed earlier this year in St Albans.
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OpinionDoes ‘experience’ just mean service at John Lewis?
There’s quite a lot on offer in Oxford’s new John Lewis, but is the ‘experience’ of shopping the store something that’s been around for years?
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GalleryStore gallery: Experiencing Oxford's John Lewis
John Ryan visits the new John Lewis in Oxford, which takes experience as its starting point, and builds from there.
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OpinionOpinion: Oxford’s Westgate will be a disappointment
Appropriately in the city of dreaming spires, the £440m Westgate centre extension in Oxford has been a vision of retailers, developers and city councillors for over 20 years.
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Retail VoiceThe future of retail - A view from Tech.
Vodafone UK discusses the most exciting ways technology is changing dynamics in retail.
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OpinionOpinion: Others should follow Topshop’s ‘reset’ lead
A day in October when you are not going to take much money is the perfect time to shut up shop and remerchandise rather than muddling through.
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OpinionMajestic and other wine stores can live up to the name
‘Immersive experience’ is a hackneyed term, but it can be a reality if you are selling wine.
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AnalysisAnalysis: Five lessons retailers can learn from Netflix
Very few companies have had such a powerful effect on our collective conscience as Netflix.
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OpinionDon’t let retail become the next ‘nasty’ industry
Business practices that don’t prioritise customer service can reflect on a whole sector. Retailers should be wary of repeating Ryanair’s mistakes.
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OpinionOpinion: Rents and rates in retail reach the tipping point
The rising cost of rents, rates, consumer apathy and the web. How will retailers keep pace?
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OpinionDisrupt or be disrupted? A question for retailers
Amazon is the ultimate disruptor of retail. First it was online retailing with faster and faster delivery, then it was subscription models with Amazon Prime, and the internet of things with the dash button.
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GalleryStore of the week: Lavazza’s coffee shop in Milan
The blurring of the fine line between retail, leisure and entertainment is one of the features of many shopping districts and malls at the moment, and the newly opened Lavazza in Milan is a case in point.
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OpinionOpinion: Retail destinations can improve people’s lives
Our centres are vibrant, bustling destinations. But we’ll be dimming their lights and turning down the music for 60 minutes next week to create a better shopping experience for autistic people.
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Report StoreThe Top 30 UK Multichannel Retailers
The big hitters mastering seamless cross-channel retail
