All Customer experience articles – Page 44
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Retail Voice
The future of retail - A view from Tech.
Vodafone UK discusses the most exciting ways technology is changing dynamics in retail.
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Opinion
Opinion: Others should follow Topshop’s ‘reset’ lead
A day in October when you are not going to take much money is the perfect time to shut up shop and remerchandise rather than muddling through.
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Opinion
Majestic and other wine stores can live up to the name
‘Immersive experience’ is a hackneyed term, but it can be a reality if you are selling wine.
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Analysis
Analysis: Five lessons retailers can learn from Netflix
Very few companies have had such a powerful effect on our collective conscience as Netflix.
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Opinion
Don’t let retail become the next ‘nasty’ industry
Business practices that don’t prioritise customer service can reflect on a whole sector. Retailers should be wary of repeating Ryanair’s mistakes.
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Opinion
Opinion: Rents and rates in retail reach the tipping point
The rising cost of rents, rates, consumer apathy and the web. How will retailers keep pace?
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Opinion
Disrupt or be disrupted? A question for retailers
Amazon is the ultimate disruptor of retail. First it was online retailing with faster and faster delivery, then it was subscription models with Amazon Prime, and the internet of things with the dash button.
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Gallery
Store of the week: Lavazza’s coffee shop in Milan
The blurring of the fine line between retail, leisure and entertainment is one of the features of many shopping districts and malls at the moment, and the newly opened Lavazza in Milan is a case in point.
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Opinion
Opinion: Retail destinations can improve people’s lives
Our centres are vibrant, bustling destinations. But we’ll be dimming their lights and turning down the music for 60 minutes next week to create a better shopping experience for autistic people.
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Report Store
The Top 30 UK Multichannel Retailers
The big hitters mastering seamless cross-channel retail
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Opinion
Opinion: Will Microsoft Oxford Circus be Apple Lite?
A much bigger challenge than securing the right location lies ahead for Microsoft as news breaks that it will open a flagship in central London.
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News
Sainsbury’s trials checkout-free payments
Sainsbury’s is piloting checkout-free shopping in-store, allowing customers to pay via an app rather than queuing at the tills.
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News
Debenhams snaps up Blow stake in beauty services drive
Debenhams has acquired a stake in on-demand beauty services firm Blow Ltd, securing an exclusive partnership with the provider.
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Analysis
Online secret shopper: A French Connection faux pas
French Connection's losses may have shrunk in the six months to the end of July, but by no means is it out of the woods.
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Analysis
How to ensure your ecommerce offering is world-class
Following Retail Week’s inaugural Tech.event, Isobel Chillman asks how retailers can ensure their digital evolution creates the best possible experience for consumers.
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Opinion
Opinion: Retail design companies must fail fast
The Tech. conference from Retail Week should have attracted store designers as well as technology fans, so why weren’t they there?
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News
Google, John Lewis and M&S on backing the right tech
Directors at Google, John Lewis and M&S spoke today about backing the right tech.
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Opinion
Opinion: Stores need individual personality and a USP
A friend of mine popped out to Lidl the other day to buy some milk and returned delighted with their purchase of a foot pump and a two-metre-long, inflatable pink flamingo.
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Interview
Fenwick unveils a department store fit for millennials
Fenwick has had the past 14 years to mull over what its next generation of department stores will look like – and the result doesn’t disappoint.
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Retail Voice
Marketing myth #1 – should marketers use urgency?
With an identified range of 15 marketing emotions, Persado shows brands how to take their relationships with online shoppers to the next level.