All Customer experience articles – Page 46
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AnalysisOnline secret shopper: Next must start with customers
With its share price having dropped more than 50% from its 2015 high, Next has fallen off its pedestal. Ecommerce expert James Hammersley investigates.
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OpinionOpinion: The future of shopping – functional or fun?
The general consensus is that in the future shopping will be either functional or fun.
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Retail VoiceWhat makes shoppers pick bricks over clicks?
Mood Media uncovers three key reasons why consumers are continuing to shop in physical stores instead of online.
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OpinionOpinion: How Superdrug made up ground in beauty
Superdrug’s stellar full-year results were driven by strong sales in its cosmetics division as the retailer contours its business for a younger shopper.
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Retail VoiceThink audio shopping is a joke? Think again
With sales of Amazon Echo and Google Home increasing, audio shopping is changing the customer journey and retailers need to take notice.
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OpinionOpinion: Unexpected phrases in the bagging area
The last few minutes of a supermarket shop can ruin everything that went before, but what can be done to better it?
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Retail VoiceMaximise your data without breaking the bank
InterSystems reveals how retailers can achieve a 360-degree understanding of their customer data without compromising on reliability, scalability or security.
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Retail VoiceHabits of the British shopper revealed
Consumers hate queuing and love shopping online, but are still more likely to buy in store, according to research by Adyen on today’s shopper.
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OpinionOpinion: The enduring power of the physical store
At a time when retail estates are being slimmed down and online shopping continues to burgeon, don’t forget the shop.
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OpinionWhat Amazon’s Whole Foods deal means for grocers
The retail sector is used to change, but every so often an event occurs that shakes the industry to its core.
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OpinionOpinion: Politicians could learn from retail
Whatever your perspective on the outcome of this year’s general election, I get the sense that many voters will have felt torn between policies, promises and people across the spectrum of political parties.
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NewsFarfetch and Condé Nast pen partnership deal
Farfetch has partnered with Condé Nast to create a ‘content-to-commerce’ partnership, integrating Farfetch product with Condé Nast editorial.
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AnalysisPodcast: The future of the embattled department store
Retail Week is proud to launch its first podcast series Taking Stock, this month shining a spotlight on the embattled department store sector.
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OpinionOpinion: Borough Market represents retail at its best
Cascades of colourful produce, fish so fresh they might have jumped straight from the waves, an abundance of food spanning every shade of savoury and sweet.
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OpinionOpinion: Social media isn't just about being social
The “feedback” British Airways’ customers posted online and the airline’s largely inadequate responses show how big businesses can still get social media very wrong.
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AnalysisAnalysis: Four secrets of customer experience success
Spoilt for choice by an abundance of merchandise of every variety imaginable, consumers are placing increasing value on experience rather than simply product.
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Retail VoiceHow to protect your business by managing risk
Why new sentencing guidelines should place regulatory compliance at the top of retailers’ priority lists.
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AnalysisAnalysis: How can retailers exploit seasonal events?
The prestigious KPMG/Ipsos Retail Think Tank discuss how retailers should use seasonal events to shore up sales.
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OpinionSeasonless fashion boosts revenues for 80% of retailers
Retail Week’s new report reveals what 50 of the UK’s most well-known fashion bosses think about trans-seasonal buying.
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NewsAsos plots visual search and returns revolution
Asos is investing in new technologies, such as visual search and the ability to refund its customers as soon as returns leaves their hands.
