All Customer experience articles – Page 47
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OpinionMajestic’s Rowan Gormley on when not to follow the crowd
The one thing we can be certain about in 2017 – apart from death and taxes – is that there will be change ahead for retailers. It is no longer enough to simply offer good products at competitive prices.
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OpinionOpinion: Putting dynamic pricing back on the shelf
Dynamic pricing has been trialled by a variety of retailers, but hasn’t had a significant roll-out across the sector. Is it worth the investment?
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AnalysisOnline secret shopper: House of Fraser
House of Fraser should focus on ensuring that its customer experience is outstanding, before rushing to invest in a challenger bank.
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Retail VoiceGet closer to what customers really want
Learn more about connected consumers’ preferences for everything from fitness trackers to drones as Osborne Clarke reveals its latest findings in partnership with Retail Week.
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VideoWatch: Holland & Barrett boss on Brexit and new stores
Holland & Barrett boss talks to Retail Week about the future of its More store format, ambitious expansion plans and retail theatre.
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AnalysisWhat does the sharing economy mean for retail?
The sharing economy is one of the topics that will be debated at Retail Week Live in March. We look into what the trend means for retail.
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NewsBreakfast briefing: FoodCloud, Amazon and more
Retail news round-up: FoodCloud expands with UK retailers, Amazon is number one for customer satisfaction, and Finsbury warns of further price rises
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Retail VoiceThe hottest supply chain buzzwords of 2017
The New York tech conference and expo will highlight some of the hottest supply chain buzzwords of 2017, finds Relex Solutions.
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AnalysisCES 2017: Five tech trends for retailers to watch
The Consumer Electronics Show sets the agenda for the coming year. Here are some of the products and trends retailers should look out for.
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NewsWHSmith upgrades PoS offer in tech investment drive
WHSmith is deploying updated PoS technology across its high street and travel outlets in an effort to drive its convenience offer.
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OpinionOpinion: How can retailers win millennial loyalty?
The rise of ecommerce and mobile has given retailers a new roster of tools to win customer loyalty, but should they go back to basics?
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AnalysisCES 2017: Maplin boss Oliver Meakin on smart home
Maplin chief executive Oliver Meakin spoke to Retail Week about putting service at the heart of his business and the impact of Brexit on price.
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AnalysisCES 2017: Is in-store AI a goldmine or a gimmick?
Artificial intelligence was one of the big talking points at CES this year, from driverless cars to and voice-activated devices.
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AnalysisOnline secret shopper: Where can Argos find growth?
Following the £1.4 billion takeover of Home Retail Group, Argos has new shareholders with high expectations. So where can it find growth?
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AnalysisRetail resolutions for 2017: Seb James, Dixons Carphone
As the New Year nears, retail bosses tell Retail Week about their resolutions for 2017.
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AnalysisPrice prevails as number one priority for online shoppers
Price is the number one priority when it comes to the websites online shoppers choose, exclusive Retail Week research has found.
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AnalysisOpinion: Is Dixons Carphone a digital plumber?
The once humble home is rapidly becoming a complex network requiring new levels of connectivity.
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VideoWatch: Notonthehighstreet boss talks offline experience
Simon Belsham, boss of the gifting etailer, discusses how physical space can encourage customers to shop online and connect with manufacturers.
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OpinionOpinion: Retailers must listen to implement change
The clamour for change feels unprecedented. Few people predicted the populist victories seen here and in America but they expose a deep-rooted desire to shift the status quo.
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AnalysisOnline secret shopper: What could Currys do to change?
Retailers are becoming far more sophisticated at managing Black Friday to project their margins, employees and their customers.