All Customer experience articles – Page 49
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Opinion
Retail surgery: How can retailers prevent account takeover fraud?
How can retailers prevent account takeover fraud?
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Analysis
Personalisation: Structure your business to power customer loyalty
Ever since Amazon pioneered personalisation – using data to recommend products to consumers – numerous retailers have followed suit.
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News
Webinar: Striking up an emotional connection with your consumer is crucial
Studies have shown that positive emotions towards a retail brand have a far greater influence on consumer loyalty than trust.
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Opinion
Opinion: What the high street can learn from Notonthehighstreet
Despite BHS’s final closure last weekend, retail remains a vibrant and versatile industry as exciting newcomers emerge.
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Opinion
Blog: SilkFred’s Emma Watkinson on the evolving digital fashion marketplace
Ahead of Retail Week Buzz, chief executive officer of SilkFred Emma Watkinson talks about setting up on her own and making business choices.
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Retail Voice
Opinion: How to build an emotional connection with your customers
Salesforce shares its top tips for building personal connections with customers, and how it can improve loyalty and sales for retailers.
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Analysis
Online secret shopper: Three ways M&S can engage with customers
Following another M&S clothing sales fall (8.9% – the biggest in 10 years), what role can online play in engaging customers to drive growth?
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Video
Watch: Elephant & Castle welcomes Italian food and leisure emporium
Stores editor John Ryan pays a visit to Italian specialist Mercato Metropolitano in south London and speaks to founder Andrea Rasca.
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Analysis
Analysis: 10 key performance indicators for the new retailing world
Retailers increasingly realise that they need to respond to new dynamics such as a shift from transactions to relationships.
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Opinion
Opinion: Why retailers need negative reviews, and what to do with them
The rise of online retail has given shoppers more avenues than ever to offer feedback. How should retailers respond to negative reviews?
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Analysis
Analysis: Five things that retailers can learn from Pret
Founded by Julian Metcalfe and Sinclair Beecham as a sandwich shop in 1986, Pret is now on nearly every major British high street.
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Video
Watch: Tesco launches pop-up wine bar to 'bring Finest brand to life'
Tesco has launched its first wine bar as part of a move to boost awareness of its Finest brand and drive ’retail-tainment’ in a competitive marketplace.
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Analysis
Analysis: Why retailers are introducing new compelling concessions
Concessions have long been the lifeblood of department stores and the industry in general has served up some compelling and surprising tie-ups lately.
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Video
Watch: Topps Tiles boss Williams on 'out-specialising the specialists'
Topps Tiles boss Matthew Williams discusses the changing consumer and how its consultation table is a vital part of the customer journey.
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Video
Watch: Dixons Carphone's Oxford Street offering explored in a store tour
Dixons Carphone has opened a “3-in-1” model on Oxford Street, London and stores editor John Ryan explains how the space is used.
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Analysis
Analysis: Five things retailers can learn from Pimlico Plumbers
Pimlico Plumbers grew from small local firm to the UK’s most recognisable plumbing brand. Here are five things retail can learn from it:
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Opinion
Opinion: The value of mobile apps for the retail workforce
Consumers today expect more than ever before from bricks-and-mortar stores. How can retail staff use apps to meet shoppers’ expectations?
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News
House of Fraser confirms start date for Harding replacement Walmsley
House of Fraser has confirmed that former Marks & Spencer digital director David Walmsley will join the business at the end of August.
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Opinion
Opinion: Is traditional customer loyalty a thing of the past?
As shoppers swop brand loyalty for speed and convenience, how can retailers use technology to ensure their in-store offer is up to scratch?
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Video
Watch: First look at Dyson's maiden UK store on London's Oxford Street
Dyson has lifted the lid on its first UK store in London’s Oxford Street. The firm’s UK and Ireland boss Steven Wichary explains the purpose of the space.