All Customer experience articles – Page 50
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AnalysisAnalysis: Retail's amazing company cultures delivering commercial success
Retailers are in constant competition to attract the best talent. What underpins good financial performance in the industry is not just product or price, but often people.
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OpinionOpinion: Service never sleeps in the age of social media
Speedy responses on social media shouldn’t be confused with fixing the issues, argues Screwfix chief executive Andrew Livingston.
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NewsPicture gallery: Retail Week’s Customer Experience Awards 2016
Carphone Warehouse reigned supreme last night at Retail Week’s Customer Experience Awards as the retailer scored a hat-trick of gongs.
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NewsMaplin boss says that only omnichannel retailers have a shelf-life
Maplin boss Oliver Meakin said the longterm winners in retail will be omnichannel retailers because human interaction “can’t be replaced”.
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OpinionOpinion: Retailers must treat staff as an asset, not a cost
Retail is making some very uncomfortable headlines, and I’m sure I’m far from alone in feeling a mix of sadness, despair and resentment.
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VideoWatch: Why Waterstones designed its new London store with a focus on events
Waterstones’ Tottenham Court Road store opened in December and has hosted a number of events in an effort to engage customers.
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NewsM&S full-year profits fall as Rowe warns strategy will dent earnings
M&S has posted a slump in full-year profits as new boss Steve Rowe warned his strategy will have an “adverse effect” on short-term earnings.
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VideoWatch: How Fortnum & Mason makes a splash with great retail experiences
Fortnum & Mason boss Ewan Venters explains how being relevant and talking to the world is vital in order to ensure footfall through your door.
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AnalysisAnalysis: Time for retail to raise the multichannel bar
If every business worth its salt is becoming multichannel, how can retailers up the ante and go one step better than rivals? Jon Severs reports
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NewsHMV presses play on checkout software to speed up sales
The specialist music, DVD and games retailer has selected Omnico’s OmniBasket software to bolster its fixed and mobile point of sale.
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AnalysisAnalysis: Five enduring lessons from retail legend Harry Selfridge
Following the weekend’s anniversary of Harry Selfridge’s death, Retail Week explores five brilliant lessons from the department store magnate.
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AnalysisAnalysis: The role of store associates in the digital age
Retail Week and Manhattan Associates investigate the role of technology in the evolving retailer-customer relationship in a new report.
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OpinionOpinion: Facebook’s chatbot and the future of retail sales
Facebook’s recently launched chatbot technology could revolutionise customer service, online delivery and sales for retailers.
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OpinionOpinion: Asos sets standards others must meet to win tomorrow’s shoppers
The fast fashion etailer’s investment in technology and service mean it is still growing strongly. But even the disruptors get disrupted.
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NewsWaitrose pushes button on ‘scan as you shop’ mobile app pilot
Waitrose is trialling a ‘scan as you shop’ Quick Check mobile app with a view to easing the checkout experience for myWaitrose customers.
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NewsArgos meets high customer expectations with Fast Track delivery service
The Connolly Supply Chain Initiative of the Year award was won by Argos after launching its same-day Fast Track delivery service.
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GalleryStore of the week: Converse to go one step further with personalisation
Personalisation stations are not new but Converse is introducing designers into its New York store to help customers create unique products.
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NewsHow do the world’s best restaurants deliver customer experience?
When it comes to customer experience, the world of gastronomy leads the way. See how your business can benefit – Wednesday March 2.
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OpinionOpinion: Chief customer roles underpin how shoppers think about retail
News Asda has hired Saatchi & Saatchi X founder Andy Murray as chief customer officer once again casts a spotlight on this very modern role.
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AnalysisProfile: Asda's new chief customer officer Andy Murray
In the week his tennis star namesake became a dad, news Andy Murray will be Asda’s chief customer officer didn’t serve up as many headlines.