All Customer experience articles – Page 57
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AnalysisInnovation watch: Hong Kong bag boutique Pomch creates accessories out of tools
Located at Hong Kong’s newest design hub, PMQ, POMCH is a local bag boutique that brings the process of creation centre stage and embodies an aesthetic that is more workshop than retail shop.
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OpinionRetail surgery: How can I improve the performance of customer-facing staff?
Variation in staff performance is a fact of life – at one end of the scale there are the less able, at the other the high flyers.
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AnalysisAnalysis: How are Christmas supply chains evolving?
Planning for the Christmas period is well under way, and with more channels than ever the pressure on supply chains has never been greater.
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GalleryStore gallery: M&S and Waitrose combine snacking with shopping
‘Grazing’ is a trend gaining traction in supermarkets as retailers look at new ways of engaging shoppers. Retail Week samples what is on offer.
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OpinionRetail surgery: How do I ensure my website can cope with unexpected traffic booms?
Over the last year retailers have been noticing the ‘George effect’, with certain childrenswear brands seeing items in high demand, driven by Prince George’s endorsement.
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AnalysisAnalysis: B&Q’s Finnish timber from forest to shopfloor
As B&Q increases its efforts to source its timber products sustainably, Retail Week takes a trip to the retailer’s Finnish timber suppliers.
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AnalysisAnalysis: Meet the advisory board for Retail Week Live 2015
Retail Week Live 2015 should be the best yet. Meet the first dedicated advisory board of retailers who are helping to make it happen.
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OpinionComment: UK ecommerce must constantly innovate to keep up with shoppers
The UK has been a pioneer in digital retail since the early days, but retailers must continue adapting to the demands of the consumer to survive.
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OpinionComment: Store staff are essential for customer insight
Retailers must ensure that their store staff can put their ideas forward as getting feedback from the shopfloor can only improve a business.
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OpinionComment: Mothercare’s turnaround must do more than go back to basics
The struggling maternity retailer’s turnaround strategy must do more than cut prices in order to survive in a competitive retail market.
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OpinionComment: Dixons shows that change is a constant in retail
Dixons’ merger with Carphone Warehouse continues the retailer’s legacy of success by continually innovating and listening to their customers.
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AnalysisAnalysis: Waitrose spends money to make money
Waitrose’s investments aim to position it well for the future but will hit first-half profits – Retail Week asks where the grocer is spending.
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OpinionComment: Why UK retail shines on an international stage
The UK retail market sets the standard globally due to its focus on competition and innovation that puts the customer in the driving seat.
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GalleryStore gallery: Conviviality Retail uncorks a new offer
Conviviality, the group that owns Wine Rack and Bargain Booze is raising its in-store game. Retail Week talks to Conviviality boss Diana Hunter.
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GalleryStore gallery: Mr Arkwright’s Tool Emporium celebrates a bygone age
Mr Awkright’s Tool Emporium has opened in central Leeds and uses shoppers nostalgia to its advantage with its throwback store design.
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OpinionComment: Philip Clarke leaves Tesco in unhappy 40th year at the grocer
Dave Lewis will replace Philip Clarke at Tesco this October after the firm registered its worst trading performance in forty years.
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OpinionOxford Summer School programmes nurture retail talent
Programmes such as Oxford Summer School help to foster and inspire retailers in an industry where talent is a business’s greatest resource.
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GalleryStore gallery: Birchbox New York delivers with first store
Online beauty company Birchbox has opened shop – Retail Week looks at how they have translated online personalisation to an in-store format.
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InterviewQ&A: Coast's global digital and strategy director Jess Shepherd
Jess Shepherd, global digital and strategy director of Coast talks to Retail Week her proudest achievement and the England rugby team.
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AnalysisApp review: Tesco Vs Waitrose
Danny Donovan, joint managing director of London MediaCom looks at the user personalisation of Tesco and Waitrose’s grocery apps.