All Customer experience articles – Page 7
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NewsM&S teams up with HSBC to enhance digital customer experience
Marks & Spencer’s banking arm has struck a new deal with HSBC to bring together digital payments and loyalty and create a more personalised experience for customers.
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AnalysisHow Currys became one of the UK’s most productive retailers
Currys has leapfrogged into the top five in a ranking of The UK’s Top 30 Most Productive Retailers, according to new exclusive data.
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Innovation of the WeekFrom next-gen AI to Apple Vision Pro: 13 global retail innovations shaking up the industry
Here we bring you the latest quarterly roundup of 13 innovations that caught our attention over the past three months, from ways to protect store staff to Apple’s latest device and an explosion of new AI tools.
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Opinion‘Under new management, customer complaints are music to the ears at Morrisons’
It was Microsoft tycoon Bill Gates who said “your most unhappy customers are your greatest source of learning” – now Morrisons seems to be taking the same view.
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InterviewQ&A: Spoke founder Ben Farren on the importance of the right fit
As menswear retailer Spoke continues to prioritise making clothes “built for fit with real craftsmanship”, founder and chief executive Ben Farren talks to Retail Week about how he turned his tailoring travails into a booming brand.
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NewsExclusive: Boots rolls out Klarna payments on app and website
Health and beauty giant Boots has rolled out the use of Klarna payments from today, Retail Week can reveal.
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Supplier InsightRevealed: Four ways retailers can reduce omnichannel friction
Simplifying sign-ins, prioritising privacy and delivering consistency can all help build consumer trust and have a knock-on positive impact on a retailer’s bottom line
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Innovation of the WeekMatalan launches ‘hugely exciting’ Gen-AI marketing tool
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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Retail VoiceDon’t let innovation and choice fall down the priority list
As consumers become ever more discerning, Worldpay’s Pinar Koygun takes a look at five ways retailers can deepen their engagement with customers
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Retail VoiceFive ways to make smart use of data
From market spend insights to mobility metrics, Experian examines five areas where retailers can use data to unlock further growth
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AnalysisDisruptors: Seven smart tech companies streamlining retail
From AI headsets to cryptocurrency, Retail Week explores seven tech firms that are aiming to boost efficiency, sales and engagement across the industry
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Retail VoiceFive ways stock tech can superpower your business
With retailers navigating increasing financial pressures and evolving customer expectations, Trust Retail’s Mike Dotson believes the key to success lies in software
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Innovation of the WeekTesco launches menopause-friendly aisles
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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Retail VoiceDeliveries enable ecommerce growth. Here’s how
Getting that all-important customer experience right is crucial. nShift’s Lars Dige Pedersen examines how retailers can make sure they are delivering at every single step
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Opinion‘Body Shop shows standing still is the most dangerous thing you can do in retail’
Retailers such as Lush and Rituals show the kind of mentality that bricks-and-mortar retailers need, by giving customers an experience they can’t get on a screen, maintains Natalie Berg.
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Innovation of the WeekL’Oréal launches AI beauty assistant
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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NewsAO director says negative reviews drive better ‘everyday business decisions’
AO’s director of consumer and brand Vicky Monk said negative reviews drive the company to “be better” and make “everyday business decisions” as it reached 500,000 reviews on Trustpilot.
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Innovation of the WeekDecathlon launches immersive app on Apple Vision Pro
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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NewsDebenhams launches AI-driven personalised beauty service
Debenhams has partnered with AI and AR beauty platform Revieve to offer consumers personalised skincare, haircare and makeup advice on the retailer’s website.
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Retail VoiceMake deliveries and returns the focus of peak 2024 planning
From returns strategies to sustainability tracking, nShift’s Lars Dige Pedersen looks at how retailers can lay the groundwork for a triumphant 2024