All Customer experience articles – Page 8
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AnalysisLive shopping: When should retailers brave its murky waters?
Despite being one of the most promising new commerce channels, livestream shopping has had a lukewarm reception from established retailers in the UK. Retail Week explores whether the phenomenon will take off here and how retailers can tell if it’s the right time to get involved
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NewsM&S forced to apologise after website and app go down
Marks & Spencer has become the latest retailer to apologise to customers after its website and app both went down at the weekend.
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NewsCurrys set to revamp stores to improve customer experience
Electricals giant Currys is preparing to transform some of its stores to create an improved customer experience.
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Opinion‘As ChatGPT gets flirty, now is the time to embrace this cutting-edge technology’
With new releases this week from OpenAI and Google, generative AI (Gen-AI) tools are developing rapidly and destined to be on every smartphone. As more customers gain access to this dynamic technology, now is the time for retailers to get on board and explore the opportunities.
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Retail VoiceSix ways to enhance your ecommerce offering
As consumers continue to savour online shopping, Octopia’s Nikki Lovell examines six actions retailers can take today to stay one step ahead when it comes to ecommerce
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Innovation of the WeekWalmart trials ecommerce in the metaverse on Roblox
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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Opinion‘From checkout to check-up: is now the time for retailers to diversify into services?’
People are increasingly prepared to pay to manage their health and wellness, which could spell opportunity for retailers, believes PwC’s Lisa Hooker.
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Opinion‘Retail pay is rising at record levels – something’s got to give’
The investment case for technology increasingly stands up because people are becoming more expensive, observes Fran Minogue
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AnalysisAI, customer experience and dream teams – the key talking points from Paris
As more than 800 retail leaders from around the world gathered to inspire and be inspired at WRC 2024, Retail Week highlights some of the key takeaways from the congress in Paris
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Opinion‘As Vinted dominates pre-loved fashion, are retailers missing a trick?’
Earlier this month, eBay scrapped seller fees on consumer-to-consumer fashion and it’s no wonder – the secondhand market for clothing is soaring. But there is one problem for established players such as eBay and Depop: the exodus of customers switching to Vinted
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AnalysisSephora CEO Guillaume Motte reveals secrets of retailer’s success
It’s 10am and the doors to Sephora’s Champs-Élysées flagship are opened to an expectant queue of customers in the heart of Paris.
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Retail VoiceThe four ingredients of a great delivery strategy
From scalability to agility, nShift’s Mattias Gredenhag examines the four must-haves retailers need to consider when it comes to delivery
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InterviewQ&A: Holland & Barrett execs on its journey from vitamin shop to wellness destination
As Holland & Barrett launches its biggest-ever investment in women’s healthcare, Retail Week speaks to the executives behind the new campaign to discover how it fits into the retailer’s transformation strategy
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NewsHolland & Barrett invests £4m in women’s health
Holland & Barrett is investing over £4m in its women’s health offer as it kicks off its new ‘Own Every Day of the Month’ campaign to bring awareness and education to women’s health issues.
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NewsMatalan adds 17 new brands and gets more inclusive on sizes
Matalan has launched 17 new third-party brands and extended its sizing options, strengthening its “commitment to bring customers better choice, style and value”.
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NewsMorrisons launches AI-based loyalty card feature in UK first
Morrisons is launching a new feature under its Morrisons More Card loyalty scheme which uses AI to personalise offers to each customer.
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NewsPret a Manger subscription crackdown leaves customers up in arms over app
Food-to-go specialist Pret is facing a customer rebellion after its attempts to crack down on subscription sharing left shoppers facing difficulties getting their free coffees.
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NewsM&S teams up with HSBC to enhance digital customer experience
Marks & Spencer’s banking arm has struck a new deal with HSBC to bring together digital payments and loyalty and create a more personalised experience for customers.
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AnalysisHow Currys became one of the UK’s most productive retailers
Currys has leapfrogged into the top five in a ranking of The UK’s Top 30 Most Productive Retailers, according to new exclusive data.
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Innovation of the WeekFrom next-gen AI to Apple Vision Pro: 13 global retail innovations shaking up the industry
Here we bring you the latest quarterly roundup of 13 innovations that caught our attention over the past three months, from ways to protect store staff to Apple’s latest device and an explosion of new AI tools.
