All Customer articles
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NewsUK shoppers are expected to spend £86bn over the festive season despite ‘cautious Christmas’
Exclusive: The total spend by UK shoppers is expected to increase 1.8% to reach £86.4bn this Christmas, according to data from Rendle Intelligence and Insights shared with Retail Week.
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Analysis10 retailers nailing online UX – and what you can learn from them
This deep dive is the fourth in our ‘Consumer 2025 – from acquisition to advocacy’ series.
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NewsRetail leaders call on government to ‘mitigate harmful effects’ of Budget
Leaders from across the sector have signed a letter calling on the government to phase in changes to national insurance contributions to ease the burden on the retail from the Budget.
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DataConsumer research: retailers should get set for a bumper Black Friday and bright Christmas
New consumer data from YouGov shows that customers are getting back into the Christmas spirit in 2024.
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Retail VoiceHow retailers can rebuild trust with data
Today’s consumers seek more than just a product – they want trust in return for loyalty. From production and labour standards to provenance and environmental impact, customers are making more complex purchasing decisions
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AnalysisBlack Friday: How can retailers stand out to capture the wallets of cautious shoppers?
As Black Friday weekend nears, Retail Week takes a look at what retailers can do to stand out from a very busy crowd.
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Opinion‘Grocers’ Budget anger is understandable, but passing on the pain to consumers would be unforgivable’
The supermarkets have led an uncharacteristically brutal retail response to the recent Budget. While grocers have every right to feel aggrieved, Hugh Radojev writes, they’d do well to have a good hard think before passing costs onto their consumers
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NewsGoPuff launches Aldi price match on 50 essential items in time for Christmas
On-demand delivery brand GoPuff has launched an Aldi price match scheme on 50 essential items just in time for Christmas
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NewsAldi to open 11 new stores in time for crucial Christmas trading period
Aldi is set to open 11 new stores across the UK between now and Christmas, with a further 15 existing stores undergoing refurbishments to enhance the customer experience during the crucial festive period.
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NewsSpace NK urges shoppers to watch out for Black Friday fraudsters
Cosmetics retailer Space NK is warning customers not to purchase its luxury advent calendar from fake adverts for Black Friday Sales as criminals are targeting consumers with offers that are too good to be true.
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AnalysisWhere are retailers on their hyper-personalisation journeys?
All retailers are playing around with personalisation, but the rise of AI brings even more opportunities with the right strategy in place. We interview retailers including Osprey London, DFS and Dune to find out how they’re making progress
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NewsUK retail sales show marginal increase as economic uncertainty spooks consumers
Retail sales in the UK improved marginally in October as “uncertainty during the run-up to the budget” and “rising energy bills” spooked consumers.
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Innovation of the WeekAdidas has partnered with global media platform Teads on dynamic product ads
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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VideoSinging oven gloves are back for musical Morrisons Christmas ad
Morrisons has unveiled its Christmas ad for 2024 that marks the return of the singing oven gloves with a theatrical spin.
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NewsPoundland cuts prices to ‘reduce costs for customers’ after Budget tax rises
Value retailer Poundland has unveiled a raft of price reductions on essential items following yesterday’s Budget.
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AnalysisDrowning in data? Learn from Tesco, The Very Group and more about how to connect, harness and scale up
Retail businesses having one holistic view of all data was once seen as an unreachable holy grail. Not anymore. New technologies are enabling meaningful and scalable data strategies.
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NewsOctober footfall has declined as consumers remain cautious ahead of Black Friday spending
Retail footfall in October saw a small decrease due to factors including bad weather, a shift in school holidays and consumer caution ahead of the budget, according to MRI Software.
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AnalysisNational Insurance contributions, business rates and crime – what the Budget means for retail
Chancellor Rachel Reeves today delivered Labour’s first Budget in nearly 15 years. But what was in there for retail, and how has the sector reacted?
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NewsJohn Lewis and Dunnhumby unveil real-time customer insight platform
John Lewis Partnership and customer data specialist Dunnhumby have launched a new insights platform designed to provide real-time insights to partner brands as well as to the retailer.
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AnalysisHoist the sales: Could cruise ships be the next big opportunity for retailers to climb aboard?
Although evolving rapidly, the retail offer on many cruise ships hasn’t caught up with the expectations of its increasingly youthful clientele. To find out what it might look like in an ideal world, with no budget constraints or pesky stakeholders, we asked creative agency Household to dream up what the world’s best cruise ship shopping might look like.