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All Customer articles
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DataData: Amazon, John Lewis, Asda and Tesco are CX leaders, say consumers
Retail Week recently asked 1,000 UK consumers to name, unprompted, the retailers and brands they feel provide the best shopping experiences
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NewsPrimark has launched a clothing range for people with disabilities
Fashion giant Primark has launched a range of men’s and womenswear adapted from the brand’s bestselling products to meet a variety of needs.
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Opinion‘ONS figures add unnecessarily to retail doom and gloom’
Yes, the retail industry faces challenges, but the way the official sales data is presented risks distorting the picture, believes George MacDonald
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AnalysisDigital marketing’s new rules: Inside Asos, New Look and Urban Decay’s social strategies
This deep dive is the sixth in our ‘Consumer 2025 – from acquisition to advocacy’ series.
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DataHow to understand the December drop in retail sales
The story many were telling about the performance of the retail sector over Christmas got a bit complicated last week as the ONS released figures suggesting sales volumes were down month-on-month
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NewsToolstation rolls out rapid delivery service nationwide
Exclusive: Home and DIY giant Toolstation is rolling out its rapid delivery service to over 460 stores across the UK, after a successful pilot scheme.
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Opinion‘Why we are more downbeat on the UK retail outlook’
It’s hard to believe how the mood music of shoppers and retailers has changed since last year’s general election, observes Shore Capital’s Clive Black
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NewsUK retail sales dropped in the lead up to Christmas, says ONS
UK retail sales fell during the peak Christmas trading month of December, according to the Office for National Statistics (ONS).
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DataUK festive spending on buy now, pay later hit a record this year
One of the key figures coming out of the record UK online Christmas spending released earlier this week by Adobe Analytics was that 13.9% or £3.6bn of payments came through buy now, pay later providers
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NewsStrong discounts helped drive ‘record’ £26bn online spend over golden quarter
UK shoppers spent a record £25.8bn during the golden quarter period, according to Adobe Analytics.
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DataRanking: The best retailers for customer satisfaction
The January edition of the UK Customer Satisfaction Index showcases which organisations consumers enjoy interacting with the most.
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AnalysisMajority of retail finance heads are predicting price rises this year. Here is what retailers say
Two thirds of retail CFOs are planning price rises in response to changes to employer National Insurance contributions, according to new data published by the British Retail Consortium
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NewsAbercrombie & Fitch opens new London stores
Abercrombie & Fitch will open two new central London stores at Oxford Street and Covent Garden later in the month, as the US fashion giant continues its UK expansion.
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DataGolden quarter footfall and what it means – in charts
December’s footfall numbers did not provide the hope that retailers were looking for ahead of 2025.
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DataData: The categories shoppers plan to splurge and save on in 2025
Eating out and fashion are the leading categories for prioritising spending and making cuts this year, revealing the extent of polarisation in the market, according to Retail Week’s latest report.
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NewsJohn Lewis chief customer officer steps away after three years
Department store group John Lewis’ chief customer officer Charlotte Lock has stepped down after three years in the role, she has announced on LinkedIn.
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NewsBrompton boss says bike industry ‘in turmoil’ as profits nearly wiped out
The chief executive of Brompton has said the industry is “in turmoil” and predicted that 2025 will be another tough year after profits nosedived.
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NewsAsda and Morrisons kick off new year with price cuts on hundreds of products
Supermarket giants Asda and Morrisons have both kicked off the new year by rolling out price cuts across thousands of products.
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NewsDecember footfall is given a boost as retailers brace for ‘challenging’ 2025
UK retail in December saw an uplift in footfall across all destinations as shoppers flocked to stores over the festive season.
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AnalysisWhat will UK retail look like in 2035?
A lot can change in 10 years. In 2015, online shopping was still gaining speed, self-checkouts were only lightly sprinkled throughout the country, and BHS was still on the high street. So what could change for retail over the next decade? Retail Week takes a look into the future.