All Customer articles
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NewsBRC has warned of a ‘challenging year’ to come for retailers
Trade body the BRC has cautioned that a difficult 2025 lies ahead as jittery consumer confidence and rising costs pile pressure on retailers.
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AnalysisHow nine retailers are supercharging their marketing with AI
This deep dive is the fifth in our ‘Consumer 2025 – from acquisition to advocacy’ series.
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AnalysisWhat will 2025 bring? Primark, Tesco, Amazon, Sephora and H&M bosses predict the year ahead
Looking ahead: What will shape retail in 2025? We’ve asked the top bosses in British retail to gaze into the horizon and give us their predictions for the industry’s next chapter.
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NewsFootfall has peaked at just the right time for retailers in the run-up to Christmas
Christmas might not have come early for retail but it is at least coming, with footfall predicted to soar over the last weekend before the big day.
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NewsNetwork Rail retail sales have jumped ahead of Christmas rush
Network Rail Property saw a double-digit uplift in retail sales across its 19 managed stations over the summer ahead of the Christmas peak.
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NewsRetail sales volumes edged up in November, ONS reports
Retail sales volumes edged up last month, official data showed.
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Opinion‘Don’t waste a cost crisis – it can catalyse much-needed change’
Economic pressure forces evolution, observes AlixPartners’ Brian Kalms. Now is the time to break free from outmoded business models
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NewsShoe Zone will close stores and slash jobs after profit warning
Struggling footwear retailer Shoe Zone has issued a profit warning and said it plans to close “a number of stores” due to increased costs related to the Budget.
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Opinion‘At Christmas most people shop with their hearts and if they can spend, they will’
Dire predictions about retail’s Christmas performance are almost as traditional as holly and mistletoe, but rarely come true, says Charlotte Hardie
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NewsRetail sheds 225,000 jobs in five years with Budget heaping on further pain
The sector shed over 225,000 jobs over the last half a decade, with the Budget set to heap further pain on retailers, warns the British Retail Consortium (BRC).
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NewsTemu has become the most downloaded iPhone app in the UK in 2024
Temu has topped the rankings as the most downloaded iPhone app in the UK in 2024 according to app store data released by Apple.
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NewsLush and Gymshark top list of retailers accused of hiring young Christmas staff without rights
Unions have accused a host of retailers of utilising social media apps like TikTok to draft in young staff on gig contracts without basic employment rights in the run up to Christmas.
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NewsBoots has revealed the biggest beauty trends of 2024
Boots has unveiled the biggest beauty and wellness trends of this year by using customer sales and search data.
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NewsUK businesses slashing staff at fastest rate in years after Budget
UK businesses are slashing staff numbers at the fastest rate since the global financial crisis, according to a new survey which blames the government’s October Budget.
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Innovation of the WeekAsda is trialling electronic shelf edge labels in a convenience store
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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Analysis32 retailers reveal the products that will dominate Christmas
Argos, Boots, H&M, Iceland, John Lewis, Primark, Sainsbury’s, Tesco, The Entertainer, Waitrose and other leading retailers have told Retail Week which products they forecast to dominate sales this Christmas.
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NewsThe products and trends that ‘defined’ 2024, according to John Lewis
2024 bestselling products included Oura rings, barrel leg jeans, SPF50 and dehumidifiers, in a year of “social shopping” dominated by damp weather, the need for good sleep and the ‘Brat girl’ fashion trend, according to John Lewis.
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NewsConsumer confidence has inched up ahead of Christmas
Consumer confidence has increased by one point in December, but the public are still cautious about the economic outlook and spending big money.
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Report StoreHow They’ll Spend It 2025
Exclusive research with 1,000 UK consumers on where they intend to spend in 2025
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DataData: How 1,000 UK shoppers will spend their money next year
A massive 73% of consumers are “worried” about the high cost of living and 37% are reducing their spending as a result, Retail Week’s new report reveals.