All Customer articles – Page 10
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DataWhat shoppers really think about retail’s use of AI
Interviews with 1,000 consumers for Retail Week’s new report indicate whether AI is incentivising spending and how shoppers want to interact with the technology
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News‘Serial returners’ are expected to generate £6.6bn of online returns this year
Customers who are deemed “serial returners” are expected to account for £6.6bn of online returns in the UK this year, according to new research by Retail Economics and ZigZag.
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Innovation of the WeekSainsbury’s is testing hybrid self-checkouts and digital screens in store
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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Opinion‘Despite the consumer gloom, retailers still need to prepare for a hyper-competitve Black Friday’
While consumers are still price concious after the cost-of-living crisis, the coming Black Friday and Cyber Monday sales events still promise to be super lucrative for UK retailers – provided they can seize the opportunities writes YouGov’s UK head of consumer insights Sarika Rana.
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NewsPoundland has launched its rewards app across the UK as part of £20m investment
Value retailer Poundland is rolling out its rewards app in-store and online across the UK alongside a £20m investment.
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NewsCurrys has refreshed its credit offering by launching a flexible payment option
Currys has unveiled a refreshed credit offering to give customers more flexibility when purchasing new products.
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Retail VoiceLevel up your loyalty: Four ways gamification supercharges customer retention
Integrating game-like elements into loyalty programmes is a surefire way to foster stronger relationships with customers, believes Trust Retail’s Mike Dotson. Find out why
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AnalysisRevealed: The UK’s top grocery innovators and what’s key to their success
As the most competitive retail sector in the UK, nothing comes easy for the grocers, making innovation and transformation an essential part of supermarket strategies as they fight for share of wallet.
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NewsOnline retail sales have grown for the first time in three years
Online UK retail sales saw growth for the first time since 2021 as sales spikes across key categories provided “optimism” for retailers ahead of the peak trading period.
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NewsStrongest retail sales growth in six months driven by autumn fashion and back-to-school
Retail sales saw the strongest growth in six months as autumn-winter apparel and back-to-school sales drove “better than expected” non-food performance.
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DataData: Shopper verdict on the top five retailers and brands for online CX
One thousand UK consumers were asked, with no prompts, to share the retailer or brand that had offered them the best digital shopping experience this past year. We take a look at shoppers’ top five with the full list revealed in Retail Week’s new report
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DataRanking: The most sustainable retailers according to shoppers
New data collected by Lumina Intelligence exclusively for Retail Week shows customers believe Marks & Spencer and Tesco are the most sustainable retailers.
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NewsSeptember footfall saw a decline driven by floods and low consumer confidence
Retail footfall in September declined as widespread flooding, children going back to school and falling consumer confidence affected traffic.
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Opinion‘The retail sector can’t rely on Keir to deliver a dose of Christmas cheer’
The new government’s party conference didn’t do much to dispel an atmosphere of doom and gloom. As the golden quarter advances, retailers will need to take a DIY approach to spreading the festive cheer that keeps tills ringing, says George MacDonald.
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FeatureExcluded: Does the world of experiential retail include people with disabilities?
Retailers are begging shoppers to get up off the sofa and come into a store. You can swipe along a huge colourful screen to see if the trainers you’ve been eyeing are suitable for your foot arch, you can pick up a latte in-store after you’ve tried on a few t-shirts and you can even slip into a chair and have your hair done while you explore blow-dryers.
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NewsOliver Bonas profits have dipped as shoppers tighten belts
Fashion, jewellery and homewares retailer Oliver Bonas has reported rising sales but declining profits for the 2023 financial year as it battles soaring inflation and “subdued discretionary consumer spending”.
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NewsTesco’s Aldi price-match scheme is under scrutiny following Panorama investigation
Various products on Tesco’s Aldi price-match scheme are not like-for-like matches with those of the discounter, according to an investigation by BBC’s Panorama.
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AnalysisThe themes that are shaping ecommerce as retail gears up for the golden quarter
Physical retail may be back with a bang, but online still remains a popular channel for customers shopping over Black Friday and Christmas.
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Opinion‘John Lewis ad has started a conversation, but I’m not sold just yet’
The splash made by John Lewis’ new advert is testament to the retailer’s influence, but it needs to be easier for people to understand the message, believes Kantar’s Lynne Deason
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NewsSupermarket convenience stores are found to charge ‘up to a fifth’ more than bigger branches
Supermarket convenience stores have been revealed to cost shoppers up to 21% more than if they were to shop at larger branches, according to a study by Which?
