All Customer articles – Page 103
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OpinionOpinion: Borough Market represents retail at its best
Cascades of colourful produce, fish so fresh they might have jumped straight from the waves, an abundance of food spanning every shade of savoury and sweet.
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OpinionOpinion: Social media isn't just about being social
The “feedback” British Airways’ customers posted online and the airline’s largely inadequate responses show how big businesses can still get social media very wrong.
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AnalysisAnalysis: Five ways Iceland delivered cool profits
Just two years ago, Iceland suffered plunging profits and sales as boss Malcolm Walker admitted his business was going through “exceptionally challenging” times.
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NewsIceland profits climb as strategic initiatives bear fruit
Iceland has posted a rise in full-year sales and profits as its business improvement programme delivered results.
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AnalysisOpinion: Are merchandisers now data scientists?
There is not a day that goes by where we don’t hear the words ‘transformation’, ‘digital’ and ‘omnichannel’ in the same sentence.
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OpinionOpinion: Retail appeal of the pop-up may be waning
Temporary stores have been around for a while now, but are they the force that they once were?
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AnalysisAnalysis: Four secrets of customer experience success
Spoilt for choice by an abundance of merchandise of every variety imaginable, consumers are placing increasing value on experience rather than simply product.
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Retail VoiceHow to protect your business by managing risk
Why new sentencing guidelines should place regulatory compliance at the top of retailers’ priority lists.
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Report StoreInside the Mind of the Fashion Consumer
Four global insights that prove smarter pricing means higher profits
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AnalysisAnalysis: How can retailers exploit seasonal events?
The prestigious KPMG/Ipsos Retail Think Tank discuss how retailers should use seasonal events to shore up sales.
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NewsWhy improved data security can save retailers money
New Retail Week research reveals why better handling of customer data will lead to major business savings in light of new data laws.
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OpinionSeasonless fashion boosts revenues for 80% of retailers
Retail Week’s new report reveals what 50 of the UK’s most well-known fashion bosses think about trans-seasonal buying.
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NewsDune poaches Ralph Lauren exec for new ecommerce role
Dune has snapped up Ralph Lauren marketing boss Rob Silsbury to take the helm of its marketing and ecommerce division.
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NewsAsos plots visual search and returns revolution
Asos is investing in new technologies, such as visual search and the ability to refund its customers as soon as returns leaves their hands.
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GalleryStore gallery: Wedgwood pop-up at John Lewis
John Lewis has unveiled a new window display at its Peter Jones flagship in Chelsea ahead of a collaboration with Wedgwood.
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AnalysisAnalysis: Can a Saturday job still lead to the top?
Some of UK retail’s biggest names began their career on the shop floor – but is ascending the retail ranks still possible today?
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Retail VoiceHow chatbots create conversational commerce
Chatbots provide retailers with a host of opportunities, from operational efficiencies and enhanced customer experiences to cost saving and intentional selling. Microsoft explores the technology.
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NewsGen Z want new technology, but still value stores
Generation Z are more inclined to use new technology and channels than their older millennial counterparts.
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NewsAndy Harding joins Mothercare as chief customer officer
Former House of Fraser chief customer officer Andy Harding is to join Mothercare in the same role, Retail Week can reveal.