All Customer articles – Page 109
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OpinionOpinion: How Lovehoney got its licence to thrill
Lovehoney co-founder Neal Slateford writes how eye-catching licensing deals helped grow the etailer’s sales from £15m to £60m in five years.
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AnalysisAnalysis: Can Jaeger recapture its heyday?
Jaeger’s recent exodus of senior staff is the latest volatility to hit the retailer, which has had more than its fair share of turbulence.
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AnalysisRetail resolutions for 2017: Seb James, Dixons Carphone
As the New Year nears, retail bosses tell Retail Week about their resolutions for 2017.
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OpinionOpinion: Voice search is the next mobile frontier
Ongoing technological change means being ‘mobile first’ is no longer enough to guarantee retail success.
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AnalysisPrice prevails as number one priority for online shoppers
Price is the number one priority when it comes to the websites online shoppers choose, exclusive Retail Week research has found.
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AnalysisOpinion: Is Dixons Carphone a digital plumber?
The once humble home is rapidly becoming a complex network requiring new levels of connectivity.
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VideoWatch: Notonthehighstreet boss talks offline experience
Simon Belsham, boss of the gifting etailer, discusses how physical space can encourage customers to shop online and connect with manufacturers.
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AnalysisResearch reveals Amazon's Christmas dominance
Latest research shows extent Amazon is disrupting the retail landscape this golden quarter and how competitors can react to the challenge.
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OpinionOpinion: Retailers must listen to implement change
The clamour for change feels unprecedented. Few people predicted the populist victories seen here and in America but they expose a deep-rooted desire to shift the status quo.
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GalleryIn pictures: Six of the best Christmas windows
There is more to the season of goodwill than Santa, reindeer and elves when it comes to creating a window display.
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AnalysisNext-day delivery demand high in younger shoppers
New research has revealed shoppers in younger age brackets have higher expectations when it comes to next-day deliveries in the run-up to Christmas.
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AnalysisResearch gets inside mind of the UK shopper
A perception of value and knowledge of previous promotions is enticing consumers back to retailers as they shop around for Christmas bargains, new research has found.
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AnalysisAnalysis: Who won the battle of the Christmas ads?
The battle for the best Christmas ad is well and truly under way. Two advertising supremos sift the turkeys from the crackers.
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AnalysisNew research shows value of consumer loyalty in 2017
A new shopper study has revealed 92% of the UK is registered with a loyalty scheme, but 20% of shoppers have failed to redeem any points.
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AnalysisThe impact of Black Friday on Christmas spend
Black Friday is the busiest shopping day of the year, but what impact does the discounting extravaganza have on Christmas spend?
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NewsWatch: H&M's Wes Anderson-directed Christmas ad
H&M has unveiled its cinematic Christmas advert, directed by US film-maker Wes Anderson and starring Adrien Brody.
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NewsAgent Provocateur launches Ménage à Trois WhatsApp chat
Agent Provocateur has launched a ‘Ménage à Trois’ WhatsApp chat feature to allow couples to shop with its agents.
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OpinionOpinion: Black Friday may drag spend forward from 2017
This weekend is likely to be one of the busiest of the year for many retailers.
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AnalysisOnline secret shopper: What could Currys do to change?
Retailers are becoming far more sophisticated at managing Black Friday to project their margins, employees and their customers.
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NewsLidl to lower prices based on shoppers' tweets
Discounter Lidl has launched a social campaign that allows shoppers to lower prices on its products by tweeting about them.