All Customer articles – Page 11
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AnalysisAI, customer experience and dream teams – the key talking points from Paris
As more than 800 retail leaders from around the world gathered to inspire and be inspired at WRC 2024, Retail Week highlights some of the key takeaways from the congress in Paris
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NewsDecathlon expands buyback service in sustainability push
Decathlon has expanded its buyback scheme that allows customers to swap or repair old sports gear in exchange for store credit to give their old items a second life.
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InterviewMohsin Issa: ‘I’m absolutely committed to Asda's long-term success’
Asda owner Mohsin Issa talks to Retail Week to discuss the rumoured split with his brother, supermarket strikes, his search for a CEO and his long-term vision for the grocer
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NewsMarks & Spencer launches free postal donation service for pre-loved clothing
Marks & Spencer is trialling a free postal donation service, in partnership with Oxfam, as it calls upon customers to donate wearable and unwearable clothing with the potential to be used, reused or recycled.
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NewsRetail sales flat in March, official data shows
Retail sales growth was flat last month, the Office for National Statistics (ONS) has reported.
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Opinion‘Asos and Superdry will remain fashion victims unless they win back customers’
While Asos and Superdry can tinker with things behind the scenes as much as they like, neither brand seems able to articulate how they plan to go about attracting new customers or winning old ones back.
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NewsInflation rate reaches lowest level in over two years
The rate of inflation has fallen to its lowest level in two-and-a-half years, according to the latest figures by the Office for National Statistics.
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NewsCharles Tyrwhitt sales jump as brand pivots to casual work attire
Suits and shirts specialist Charles Tyrwhitt expects its business to grow by 20% over the next year as customer demands for casual work attire booms.
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NewsPret a Manger subscription crackdown leaves customers up in arms over app
Food-to-go specialist Pret is facing a customer rebellion after its attempts to crack down on subscription sharing left shoppers facing difficulties getting their free coffees.
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NewsExclusive: Retail spend to take £2.4bn hit in 2024
Retail spending is expected to take a £2.4bn hit this year as consumers are impacted by “lower levels of affluence” amid the cost-of-living crisis, according to the latest research by Retail Economics and beBettor.
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NewsRetail sales handed boost by early Easter
UK retail sales increased in March driven by an early Easter, which boosted food and non-food sales ahead of the long weekend, according to the latest BRC-KPMG Retail Sales Monitor.
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NewseBay scraps selling fees for secondhand clothes
eBay has become the latest marketplace to ditch its selling fees for fashion-seeking UK users in its latest effort to encourage shopping for pre-owned clothing.
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NewsCyberattacks and fraud cost UK retail sector £11bn in 2023
The UK retail sector lost £11.3bn to fraudulent activity in 2023, according to global financial technology platform Adyen.
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NewsRetail footfall sees ‘modest’ rise boosted by Easter weekend
Retail footfall in March increased across all destinations as the Easter weekend helped boost footfall.
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NewsSainsbury’s launches new ‘Low Everyday Prices’ offer
Sainsbury’s is launching a new value offering to provide “market low prices” on more than 1,000 brands for customers.
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NewsNot scrapping tourist tax is ‘missed opportunity’, warns New West End Company boss
New West End Company chief executive Dee Corsi has said not eliminating the tourist tax is a “missed opportunity” to bring money to the UK economy.
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NewsGreetings card retailers urge Ofcom to keep Saturday deliveries
Greetings card retailers have suggested to Ofcom that if it has to reduce Royal Mail letter services then a midweek delivery day should be axed instead of Saturday.
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NewsWaitrose slashes prices on more than 200 products
Waitrose has slashed prices on over 200 of its products, including 64 in its Everyday ranges.
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NewsAldi unveils fresh £125m investment to slash prices
Discounter Aldi has unveiled a fresh £125m round of investment in price cuts, as the grocery “reinforces its commitment to never be beaten on price”.
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Opinion‘In retail’s AI-enabled future, practical application should reign supreme’
The spike in interest catalysed by generative AI advances has reframed the potential for how much further it could drive critical business improvements, believes Brian Kalms