All Customer articles – Page 12
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Opinion‘Under new management, customer complaints are music to the ears at Morrisons’
It was Microsoft tycoon Bill Gates who said “your most unhappy customers are your greatest source of learning” – now Morrisons seems to be taking the same view.
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AnalysisShein vs Temu: battle of the ecommerce beasts
Two online behemoths, one fierce fight. Shein and Temu have dominated headlines as they lock horns to win popularity, market share and customers. These rivals are changing the retail landscape as we know it, but which one will come out on top?
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NewsRetail sales steadied in February despite downturn
Retail sales were flat in February despite wet weather and continued economic insecurity.
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NewsMatalan unveils new brand campaign in latest value push
Matalan has launched a new multimillion-pound brand platform, reinforcing its strategic transformation and commitment to value and supporting families in everyday life.
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NewsSuperdrug cosmetics price freeze celebrates highest market share
Superdrug is set to freeze prices on over 5,000 cosmetic products “as part of the business’s ongoing commitment to support shoppers, through the rising cost of living”.
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NewsDepop ditches selling fees for UK users
Secondhand platform Depop has announced the removal of selling fees for UK users in its latest bid to make fashion circular.
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NewsExclusive: Boots rolls out Klarna payments on app and website
Health and beauty giant Boots has rolled out the use of Klarna payments from today, Retail Week can reveal.
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Supplier InsightRevealed: Four ways retailers can reduce omnichannel friction
Simplifying sign-ins, prioritising privacy and delivering consistency can all help build consumer trust and have a knock-on positive impact on a retailer’s bottom line
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NewsExclusive: More than half of shoppers think supermarket loyalty prices are a scam
The majority of the British public believes that supermarket loyalty prices are a scam and that original prices have been doctored to make discounts look better, Retail Week can reveal.
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AnalysisRevealed: What shoppers really think about supermarket loyalty schemes
Supermarkets have flooded the market with next-generation loyalty schemes to give back to their customers – but do shoppers actually think of them as a reward? And after speculation about their value, do they trust that the prices they see are genuine?
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NewsFreemans launches first credit offer in 13 years
Freemans has announced the launch of a new credit offer, its first in 13 years, in a bid to continue offering value and flexibility to shoppers.
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NewsYoung Minds: ‘The most successful brands we work with are the ones leaning into young people’
UNiDays head of wellbeing Alex Smith, speaking on the ‘Young minds: Future of Loyalty’ panel at LIVE 2024, has said that the most successful brands are the ones leaning into the needs of young people.
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NewsDunelm non-exec named new customer director
Dunelm has announced that a non-exec director has stepped down from the board to take on a full-time role as the retailer’s customer director.
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Retail VoiceDon’t let innovation and choice fall down the priority list
As consumers become ever more discerning, Worldpay’s Pinar Koygun takes a look at five ways retailers can deepen their engagement with customers
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Retail VoiceFive ways to make smart use of data
From market spend insights to mobility metrics, Experian examines five areas where retailers can use data to unlock further growth
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NewsSainsbury’s slashes baby milk prices
Sainsbury’s has confirmed it is slashing prices on some of its baby milk products from tomorrow.
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NewsRetail sales dampened by one of wettest Februarys on record
UK retail sales declined as consumer demand was dampened by one of the wettest Februarys on record, according to the latest BRC-KPMG Retail Sales Monitor.
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Retail VoiceFive ways stock tech can superpower your business
With retailers navigating increasing financial pressures and evolving customer expectations, Trust Retail’s Mike Dotson believes the key to success lies in software
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Innovation of the WeekTesco launches menopause-friendly aisles
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.