All Customer articles – Page 13
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InterviewQ&A: B&Q marketing director Tom Hampson on the power of ‘You Can Do It’
As B&Q dusts off its ‘You Can Do It’ slogan for a new advertising campaign, we spoke to marketing director Tom Hampson about the power of the catchphrase, balancing innovation with heritage, and influencer marketing
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NewsHammerson reports growth in footfall as rental income increases
Hammerson, which owns and operates shopping centres including Brent Cross in London, posted a rise in rental income as occupancy and footfall increased in the full year ending December 2023.
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NewsFebruary footfall ‘saved’ by half-term holiday shoppers
Retail footfall across all locations increased in February as the school half-term drove shoppers to stores.
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InterviewQ&A: BP's Joanne Hayward on why food is the future of forecourt retail
As news emerges that BP is rolling out a fresh, made-to-order food pilot across its stores, vice president of convenience Europe Joanne Hayward talks to Retail Week about these new Wild Bean Cafe pilots, the transition to electric vehicles, and how BP is growing its convenience offer.
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Retail VoiceDeliveries enable ecommerce growth. Here’s how
Getting that all-important customer experience right is crucial. nShift’s Lars Dige Pedersen examines how retailers can make sure they are delivering at every single step
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NewsBP launches freshly made food-to-go pilot
BP has today rolled out a fresh, made-to-order food offer pilot across 10 of its convenience stores, following the “success of two proof of concept” openings in 2023.
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NewsShop price inflation falls again to reach lowest level in two years
Shop price inflation fell in February for the second consecutive month to reach the lowest level of annual growth since March 2022.
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NewsRed Sea disruption takes toll on more than half of UK businesses
More than half of UK businesses and manufacturers have seen increased costs and delays to shipments as a result of the ongoing attacks on shipping containers in the Red Sea, according to new research.
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NewsB&Q refreshes ‘You Can Do It’ slogan in new ad campaign
B&Q is launching a new ad campaign that puts the spotlight back on its 40-year-old ‘You Can Do It’ slogan.
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NewsReintroducing tax-free shopping would be ‘welcome relief’ for luxury sector
Reinstating tax-free shopping for tourists visiting the UK would be a welcome relief for the luxury sector, which is suffering from softer consumer demand, according to GlobalData.
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NewsAO director says negative reviews drive better ‘everyday business decisions’
AO’s director of consumer and brand Vicky Monk said negative reviews drive the company to “be better” and make “everyday business decisions” as it reached 500,000 reviews on Trustpilot.
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NewsMother’s Day spend to hit £1.7bn as inflation boosts sales
UK shoppers are expected to spend £1.7bn on Mother’s Day this year, with high inflation meaning they pay “more for less”, according to a report by GlobalData.
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NewsUK consumer confidence falls but optimism for year ahead remains
Consumer confidence took a dip in February as the UK entered recession, but the outlook for the next 12 months remains sturdy as consumers continue to spend despite the cost-of-living crisis.
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Opinion‘We may be on the cusp of emerging from a final act of austerity’
There could well be light at the end of the tunnel for retailers, believes OC&C’s Matt Coode
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NewsTesco to display unit prices alongside Clubcard offers in stores
Tesco will now show Clubcard Prices per unit alongside the total price in a move the grocer said it had been “planning to do for some time,” according to UK chief executive Jason Tarry.
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Supplier InsightRevealed: Two-thirds of retailers are using AI to drive personalisation
Almost two-thirds of retailers are already using AI to enhance personalisation, despite cost reductions being a key focus for IT leaders this year.
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NewsMorrisons revives Aldi and Lidl price match
Supermarket giant Morrisons has unveiled a new Aldi and Lidl price match on hundreds of products, having first introduced a similar scheme in 2014.
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NewsJohn Lewis Partnership drafts in former Tesco director to board
John Lewis Partnership has appointed a former Tesco and Dunnhumby director as a non-executive on its board.
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NewsFood prices fall for first time in two years as inflation stalls
The annual rate of inflation was unchanged in January, despite the first monthly fall in food prices, according to the Office for National Statistics.
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Retail VoiceMake deliveries and returns the focus of peak 2024 planning
From returns strategies to sustainability tracking, nShift’s Lars Dige Pedersen looks at how retailers can lay the groundwork for a triumphant 2024