All Customer articles – Page 13
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AnalysisHarnessing the power of content: The strategies setting Elemis, Boots and Nike apart from the competition
This deep dive is the third in our ‘Consumer 2025 – from acquisition to advocacy’ series.
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NewsShop prices have fallen into deflation for the first time in three years
Shop prices fell into deflation for the first time in nearly three years driven by non-food retailers discounting heavily to shift their summer stock.
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NewsUK economy expectations have fallen for the first time since February
Consumer confidence remained flat in August but expectations for the UK economy slipped for the first time since February, according to the latest GfK Consumer Confidence Barometer.
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NewsTesco has named former Costa and John Lewis exec as customer and digital director
Tesco has appointed Costa Coffee’s former global commercial, marketing and innovation director Becky Brock as its new customer and digital director.
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InterviewQ&A: Former NOTHS exec Ella d’Amato on disrupting social commerce with her new platform
Retail Week sits down with former Not On The High Street (NOTHS) executive Ella d’Amato to talk about her new review-based shopping platform which aims to disrupt the social commerce space.
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NewsNearly one in five shoppers are primarily using AI tools when purchasing products
Nearly one in five consumers now use AI tools as their primary source of information when choosing a product to buy, according to a new survey.
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Retail VoiceHow Gen Z is redefining experience in the digital age
What’s driving the youth demographic to connect with brands? UNiDAYS’ Derek Morrison has the answers
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NewsHolland & Barrett has launched world’s first express DNA test service in stores
Holland & Barrett is exclusively trialling the world’s first express DNA test service at selected stores in the UK, offering customers on-the-spot genetic insights for skincare and improved sleep.
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AnalysisConvenience is king for customers when it comes to ecommerce
New consumer data shows that retailers looking to win in the online space must focus on making things easy for the consumer to win their trust and loyalty.
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NewsM&S has launched a baby club for Sparks members to boost kidswear market share
Marks & Spencer has announced the launch of a new baby club for Sparks loyalty members in a bid to boost its kidswear market share.
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NewsAsda denies union claims that workers could strike at Skelton store
Asda has denied GMB claims that it’s facing another potential strike at one of its stores as health and safety concerns prompted the opening of a formal strike ballot.
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NewsAmazon’s drone delivery trial given green light in the UK
Amazon is set to start testing the use of its drone delivery service, Prime Air, in the UK by the end of the year.
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AnalysisShoppable TV ads: The next big thing in the retail media revolution?
Retailers are constantly looking for new ways to reach consumers, gain loyal customers and boost sales.
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NewsInflation has risen for the first time since December but food inflation remains unchanged
The rate of UK inflation saw a rise above its target 2% in July, according to the latest data from the Office for National Statistics (ONS).
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AnalysisPrice, value and competition: The factors determining this year’s back-to-school winners and losers
As the majority of the back-to-school retail players lock prices across school uniforms and essentials again this year, Retail Week looks at the driving factors of the peak shopping period ahead of the return to school in August and September
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Retail VoiceUnderstanding Gen Z’s back-to-campus spending priorities
From the tech-savvy to the trend-conscious, UNiDAYS’ Derek Morrison explains how brands can tap into students’ spending choices to maximise engagement during the crucial pre-semester event
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NewsAmazon has teamed up with Barclays to launch a credit card
Ecommerce giant Amazon has teamed up with Barclays to launch a co-branded credit card in the UK to allow customers to earn rewards when they spend.
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Opinion‘What should retailers do in response to more riots in the coming days?’
Retailers have prioritised the needs of colleagues during the recent rioting and are working closely with the police and authorities to make use of the latest intelligence, says BRC chief executive Helen Dickinson
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NewsFootfall plummeted across the UK in the week marred by far-right riots in English cities
Footfall across the UK fell in the last week as far-right riots and looting broke out in cities and towns across England.
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NewsMorrisons is going to make major improvements to its loyalty card
Morrisons’ loyalty scheme is in line for a revamp next month as part of chief executive Rami Baitiéh’s recovery efforts.
