All Customer articles – Page 15
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NewsHidden charges for online shoppers to be banned
Unavoidable hidden fees for online shoppers are set to be banned under new law proposals expected to come into force this spring.
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NewsCo-op targets 8 million members after scrapping loyalty scheme
C-store specialist Co-op has unveiled new targets of having 8 million members and increasing its share of the quick commerce market, as part of wider changes to its membership scheme rolled out today.
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NewsSainsbury’s and M&S unveil fresh price pushes
Grocery giants Sainsbury’s and Marks & Spencer have today unveiled fresh investments in price as the two look to build on strong food performance over Christmas.
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NewsOfcom review paves way for Royal Mail to scrap Saturday deliveries
Royal Mail could be given the green light to scrap Saturday deliveries as part of an Ofcom review into how the UK’s postal service may need to be updated.
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DataGeneration Alpha: Who’s influencing the next retail influencers?
Next year Generation Alpha will be at its peak, with 2 billion from this age group around the globe, but who is influencing the next influencers? Retail Week teams up with Beano Brain to find out what the retail world looks like through the eyes of Gen A
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Innovation of the WeekCarrefour teams up with Netflix to enhance loyalty programme
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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NewsRetailer pain from volume hit to December sales, ONS reports
Retail sales advanced by value in December but volume slid, official data shows.
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AnalysisRed Sea: What’s the situation and how are retailers mitigating the impact?
As the tensions in the Red Sea continue to escalate, Retail Week looks at how retailers are dealing with supply chain disruptions and the options on the table to mitigate potential price rises and availability issues.
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Opinion‘The real superpower of Gen-AI? Putting the customer at the heart of retail’
‘The rise of generative AI means that the relationship between retailers and their customers could become unrecognisable from anything seen previously, McKinsey experts believe
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NewsHuman connection is key for beauty retailers, says Ulta Beauty boss
Ulta Beauty chief executive Dave Kimbell has highlighted the importance of human connection for beauty retailers despite the technological innovations within the industry.
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AnalysisAutopsy: what caused the death of the retail metaverse – and can it be resurrected?
Two years ago, retailers across the sector were developing or showing an interest in metaverse experiences. Retail Week asks why enthusiasm has waned and what the future holds for immersive tech
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NewsNo ‘major disruptions’ expected from Red Sea attacks, says Estée Lauder exec
Estée Lauder vice president of global supply chain planning Frank Maassen has said the beauty giant does not anticipate any “major disruptions” to customers as a result of the supply chain issues in the Red Sea.
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NewsHelloFresh slapped with fine for spamming customers
Recipe-in-a-box retailer HelloFresh has been slapped with a £140,000 fine by the Information Commissioner’s Office for sending millions of spam emails and texts.
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NewsSainsbury’s launches EV charging business
Sainsbury’s has launched an electric vehicle (EV) charging business called Smart Charge.
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NewsIkea slashes prices on thousands of products
Ikea has rolled out new lower prices on thousands of products, with more to come by spring.
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NewsMarks & Spencer: ‘No clothing price increases this year’
Marks & Spencer has signalled that it does not intend to increase apparel prices in 2024.
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NewsSainsbury’s boss working with government on Red Sea shipping
Sainsbury’s chief executive Simon Roberts is in direct contact with the government to mitigate any knock-on effects of the supply chain issues in the Red Sea and Suez Canal.
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Retail VoiceInsider tips to keep future shoppers coming back
No matter the demographic, shoppers’ expectations are sky-high these days, with a seamless omnichannel experience expected as standard. What can retailers do to keep future consumers happy? Worldpay’s senior director of global retail Pinar Koygun reveals all.
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NewsRetail sales see ‘sluggish’ growth
UK retail sales slowed in December as weak consumer confidence continued to hold back spending in the festive period, according to the latest BRC-KPMG retail sales monitor.
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NewsTesco launches first double Clubcard points event in a decade
Tesco has launched its first double Clubcard points drive in over a decade.