All Customer articles – Page 20
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AnalysisResearch: 44 retail leaders talk in-depth about 2024 CX strategy
Leaders from Cotton Traders, Bravissimo, Gift Universe, Jollyes and Bensons for Beds have spoken in-depth to Retail Week about their plans for 2024.
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NewsFootfall weakens as shoppers limit spend ahead of Christmas
Footfall across all UK destinations declined in September as consumers restricted their shopping ahead of the Christmas season.
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NewsOcado slashes prices on more than 500 products
Pureplay grocer Ocado has cut the prices on more than 500 of its items, including “autumn and winter favourites”, as part of its ‘Big Price Drop’ initiative.
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NewsRetail footfall forecast to drop in lead-up to Christmas
Retail footfall is predicted to fall in the run-up to Christmas as consumers “tighten their purse strings” due to rising bills, according to MRI Software, formerly Springboard.
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DataFashion Forward: How the future consumer will shop
Retail Week investigates the shopping trends and consumer behaviour likely to shape the fashion industry over the next three years
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Opinion‘Retailers must operate as loyalty companies, not businesses with a loyalty scheme’
Loyalty must sit at the centre of a brand’s strategy and positioning – think Starbucks Rewards or Amazon Prime – believe Eagle Eye’s Sarah Jarvis and Tim Mason
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Report StoreRetail 2024
The bosses of leading retailers have spoken in-depth to Retail Week for its annual flagship report.
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NewsAmazon accused of ‘exploiting monopoly power’ in antitrust lawsuit
Amazon is being hit with an antitrust lawsuit by the US Federal Trade Commission and 17 state attorneys general.
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Report StoreLessons in Loyalty
How can you cut through the noise in a world where consumers are hypersensitive to price, crave authenticity and have retailers queuing up to give it to them?
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Retail VoiceCan we still afford for the customer to always be right?
It’s a truth universally experienced in the retail business but so rarely discussed: delivering an outstanding quality of customer experience can’t come at any price, says Colin Gittens at Arvato CRM Solutions
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NewsTesco locks 1,000 prices to help shoppers deal with cost-of-living crisis
Tesco is locking more than 1,000 prices until 2024 as part of its plan to deliver “great value” and help shoppers cope with the cost-of-living crisis.
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AnalysisThe recreation of secondhand: How new life is being breathed into pre-loved fashion
As Second Hand September hits its fourth year, Retail Week looks at how new life is being breathed into the pre-loved fashion sector
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NewsRetail sales boost in August driven by sunnier weather
Retail sales have risen in August compared to a slight fall in July mainly driven by better weather, according to the Office for National Statistics.
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Retail VoiceDear marketer, don’t shoot an arrow in the dark
The lack of relevant focus and in-depth data around consumer food habits and preferences is costing retailers and brands in the F&B sector unparalleled lost opportunities each year. Vinhood looks at how to collect the right data points
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AnalysisStrategy spotlight: Five ways Lush is building its brand identity to accelerate future growth
With an overriding ethos focused on “leaving the world Lusher than we found it”, the Retail Week analyst team explores five ways Lush is strengthening its brand identity to drive future growth
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NewsUK consumer confidence inches up but customers still under pressure
UK consumer confidence inched up four points in September as inflation slowed, but customers continue to face financial pressure.
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NewsTesco chief customer officer Bellini steps down
Tesco chief customer officer Alessandra Bellini is stepping down from her role at the end of September, after nearly seven years with the business.
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InterviewQ&A: Fruugo founder Dominic Allonby on international expansion and standing up to Amazon
Retail Week speaks to Fruugo founder and executive chairman Dominic Allonby about the importance of cross-border ecommerce, setting itself apart from the likes of Amazon and why every retailer can benefit from operating in a marketplace
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DataForecast: Who will win in grocery as inflation begins to ease?
Grocery spend increased by 8.4% and 8.7% on a total and like-for-like basis respectively in the three months to July, according to the BRC-KPMG Retail Sales Monitor. This compares to a 1.5% increase for retail overall. With high rates of food inflation, value has been the key focus and, despite transaction value increasing, volumes have been in decline.
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NewsCarrefour warns shoppers with ‘shrinkflation’ signs
French supermarket Carrefour has started warning its shoppers of “shrinkflation” with shelf-edge signs.