All Customer articles – Page 21
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Opinion‘AI without good data is like a car without fuel’
The future of AI won’t be won by those chasing the latest model, it will be won by those who know how to wield data wisely, advises Dunnhumby’s chief data and science officer Sandra Stanley
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AnalysisHow Amazon’s next-generation tech will impact colleagues and customers
In a constant pursuit of innovation and efficiency, Amazon hosted another Delivering the Future event, this time at its last-mile innovation centre in Dortmund, Germany
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Opinion‘Stores may mitigate M&S’ cyber disruption, but shoppers’ omnichannel expectations bring risk’
About a third of M&S’ clothing sales are online and shoppers are unlikely simply to switch to in-store purchasing as a cyber incident continues, believes Retail Week executive editor George MacDonald
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NewsNext upgrades profit guidance after ‘better than expected’ first quarter
Next has upgraded its profit before tax guidance for the full year, after warmer weather led to a “better than expected” first quarter of trading.
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GalleryIn pictures: Walmart’s store of the future
Retail goliath Walmart has unveiled its latest store of the future as it prepares for a raft of similar openings.
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NewsCo-op diverting supplies to rural areas as it battles cyber-attack triggered shortages
The c-store specialist is diverting food and drink supplies to remote stores to avoid communities being cut off as it battles availability issues as its cyber attack nightmare drags on.
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DataData: Deliveroo buyout follows spike in rapid grocery delivery
As Deliveroo agrees a £2.9bn sale to US rival DoorDash, Retail Week looks at how fast the rapid delivery sector is growing, why it’s so popular in the UK and how national retailers are riding the wave.
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NewsSeasalt launches new points-based loyalty scheme
Cornish fashion retailer Seasalt has announced the launch of its new loyalty scheme, Seasalt Rewards.
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NewsThe Perfume Shop freezes prices of hundreds of ‘bestsellers’ until 2026
The Perfume Shop has committed to holding firm on the prices of hundreds of its “bestselling” products until 2026 as it extends its price promise for the third year running.
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Innovation of the WeekKorean retailer Matin Kim deploys in-store holograms
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsHarrods latest retail victim of a cyber attack
Luxury retailer Harrods has “restricted internet access” after becoming the latest retailer to suffer from a cyber attack.
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NewsShein explores US restructuring as Trump tariffs threaten London float
Fast-fashion giant Shein is reportedly exploring restructuring its US business, as the ongoing trade war between the US and China threatens its long-rumoured London float.
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NewsTapi confirms opening dates for raft of former Carpetright stores
Tapi has confirmed the opening dates of seven new stores since its takeover of Carpetright.
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NewsNearly half of retailers to plan deals or discounts for the May bank holidays
Nearly half of UK retailers are planning to offer special deals or discounts for the May bank holidays, according to data from Virgin Media O2 Business.
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NewsGrocery price jump doesn’t dampen Easter sales splurge
Despite a sizeable jump in grocery inflation over the period, customers were still willing to spend big on Easter this year.
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NewsFood inflation rises in April as labour costs rise
Recent figures suggest that food price inflation is slowly creeping back up, according to the BRC-Nielsen shop price index.
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NewsChatGPT launches new search function to ‘improve shopping experience’
ChatGPT has today rolled out a new functionality in its search feature which allows customers to search for, compare prices and buy products.
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NewsAmazon names latest four UK companies for sustainability incubator
The 2025 Amazon Sustainability Accelerator has selected four new companies from the UK to participate in their 10-week programme to help increase sales and business skills.
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GalleryInside the first ever Fanatics Collectibles global flagship store
Sportswear giant Fanatics has unveiled its debut global flagship store for its Collectibles brand on London’s Regent Street.
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NewsUK retail sales keep rising, defying analyst expectations
Clothing and outdoor retailers cited good weather as the reason for a rise in sales volumes, which rose by 0.4% versus the previous month. Analysts had been expecting a 0.4% fall.