All Customer articles – Page 23
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AnalysisCan Wilko's flagging fortunes ever be revived?
With news emerging that troubled value retailer Wilko would need £70m investment from a new owner to bring it back to life, we take a look at how it could turn its luck around
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NewsAllSaints posts record results as product focus pays off
Fashion retailer AllSaints has reported its best-ever annual sales and profits.
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NewsRetail sales increase in July despite damp weather
Overall retail sales increased in July but saw a significant fall in the last two weeks of the month as a result of bad weather.
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NewsPets at Home customer numbers grow as revenues spike
Pets at Home has reported an increase in “active VIP” customers and a jump in both total and group like-for-like sales.
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NewsRetail footfall drops as rail strikes and rain drive decline
Footfall across all retail destinations declined in July as rail strikes, interest rates and bad weather impacted consumer spending.
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AnalysisSky gardens and skateparks: What Oxford Street could look like in the future
In its current state, Oxford Street is dragging its heels in the rank of international retail centres. But what could it look like if it was a gold-medal winner? We tasked creative agency Imagination to come up with a new vision for Oxford Street, in an ideal world with unlimited budget, free from timeframes and not at the mercy of willingness from its stakeholders. Here’s what it came up with
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AnalysisThree ways retailers are fine-tuning customer experience
Ahead of our upcoming Consumer Summit this September, which will see leaders across the sector explore how they are redefining CX strategies, we home in on the shining examples of customer excellence across the sector.
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NewsCo-op invests £70m in member prices
The Co-op has made its biggest ever single investment as it extends its member-only prices across everyday essentials.
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Innovation of the WeekInnovation of the Week: Patagonia launches 24-hour online repair portal
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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NewsJohn Lewis makes senior marketing hire to ‘deepen customer relationships’
John Lewis has strengthened its marketing clout with an appointment to lead its newly created customer planning team.
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NewsExclusive: UK consumers to cut back-to-school spend
UK consumers are forecast to cut back on back-to-school spending as the cost-of-living crisis continues to take its toll, according to Deloitte.
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NewsCurrys launches scheme to support digitally excluded customers
Currys has launched a new initiative that offers deals on broadband and discounted refurbished devices to customers experiencing digital poverty.
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AnalysisWhat to expect from the 2023 Christmas adverts
The all-important festive ad – Retail Week finds out what it takes to get it right
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NewsPoundland price cuts ‘just the start’ as inflation slows
Poundland announced its recent price cuts are “just the start” of what could be more cost-saving initiatives as the rate of inflation slows.
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NewsM&S data reveals family optimism at highest point in two years
Optimism among families has reached its highest level in nearly two years, Marks & Spencer’s Family Matters Index has indicated.
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NewsPoundland slashes prices and brings back £1 items as inflation moderates
Poundland is slashing the prices of big-selling products with many items returning to a £1 price point.
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NewsCo-op to offer rewards for members in collaboration with Uber Eats
The Co-op has started offering rewards for its members and their communities through its online grocery partnership with Uber Eats.
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NewsRetail sales rise as food stores ‘bounce back’
Retail sales rose by value in June but volumes inched down, the latest official data shows.
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NewsUK consumer confidence falls six points as ‘reality starts to bite’
UK consumer confidence took a dramatic six-point dip after showing steady signs of recovery over the past six months as resilience starts to collapse and reality bites.
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NewsAsda cuts prices on more than 200 own-brand products
Asda has cut the prices of more than 200 of its own-label products in a bid to continue supporting families during the cost-of-living crisis.