All Customer articles – Page 24
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NewsDunelm ups profit guidance as shoppers seek affordable home improvements
Dunelm has upped its profit guidance as sales climb and shoppers search out affordable treats and improvements for their homes.
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NewsBoots says rewards scheme delivers £50m savings for customers
Boots has reported that customers with an Advantage Card have saved almost £50m through Price Advantage deals since January last year.
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AnalysisThe biggest consumer trends of Christmas 2023
How customers will be shopping during the 2023 golden quarter
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NewsOnBuy becomes first marketplace to offer cashback rewards
UK-based OnBuy has become the first online marketplace to offer cashback, with £10m set aside to reward customers as part of the launch.
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InterviewQ&A: Cotton Traders boss Nick Hamblin on tackling a younger demographic
As Cotton Traders recently recorded its “most successful financial year to date”, boss Nick Hamblin spoke to Retail Week about the brand’s evolution, its new average customer age of 56 and the importance of womenswear within the product offering
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Retail VoiceSix trends retailers should continue watching across the next six months
From spending on experiences to an abundance of payment options, Mastercard examines six of the biggest consumer trends retailers should be focused on for the rest of the year
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AnalysisStrategy spotlight: Five ways Zara owner Inditex can remain on top
Inditex saw group profits surge in its latest quarter, with pre-tax profit margins rising from 14.7% to 19.8% and group EBITDA jumping 14% to €2.2bn (£1.89bn) for the three months to April 30, 2023 (2023/24)
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AnalysisHow inflation has forced retailers to adapt their loyalty schemes
As inflation has run rampant and customer confidence plummets, retailers have increasingly turned to loyalty schemes to drive sales. Retail Week takes a look at how six retailers have adapted their programmes to appeal to cash-strapped customers
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Retail VoiceHow empathy and empowerment can transform the frontline experience
From disgruntled consumers to high-pressured, busy environments, customer-facing roles in retail often bear the brunt of the more challenging aspects of the industry. Workday’s Laurent Homeyer examines five ways retail leaders can enhance the front-line experience.
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NewsCost-of-living crisis to cost households £65bn
The cost-of-living crisis is likely to go on for the next 10 months and cost households £65bn, according to the latest research by Retail Economics and Grant Thornton UK LLP.
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NewsAmazon mobile users fall ahead of Prime Day as Shein and Temu grow
The number of Amazon mobile users in the UK has fallen by 1 million since the start of the year, while Temu and Shein’s daily mobile users have been growing.
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AnalysisSend it back: can online fashion turn its returns problem around?
With return rates on the increase, Retail Week looks at what fashion retailers can do to transform this perennial pain point into a potential opportunity
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Opinion‘As retail passes the year’s midpoint things could be better – but they could have been far worse’
Is it July already? As the summer holiday period kicks in and they sip a cool beer or glass of wine in Faros or Florida, retailers can pause for breath and reflect on a year now halfway through and prospects for the remainder
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DataSunny weather provides unexpected boost in footfall
Footfall across all retail destinations saw an unexpected increase due to warmer weather in June.
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NewsKlarna and Stellar Global launch virtual shopping solution
Klarna has partnered with retail experience agency Stellar Global to deliver a virtual shopping solution for ecommerce brands.
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AnalysisExclusive survey: 75% of consumers believe supermarkets profiteering
Despite the protestations of the big supermarkets about falling profits and investment in price, our new consumer survey shows that shoppers feel grocers are profiteering during this ongoing period of high inflation
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NewsM&S launches members’ prices for Sparks loyalty scheme
Marks & Spencer has become the latest retailer to offer lower prices to members of its loyalty scheme.
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Opinion‘As grocers come under fire for profiteering, they should speak up on behalf of hard-pressed consumers’
As big grocers continue to come under fire over ‘profiteering’ concerns, they clearly still have work to do to convince policymakers and the public that providing great value for money is absolutely front of mind.
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NewsB&M boosts first-quarter sales as shoppers seek value
B&M has grown revenue by 13.5% in the 13 weeks to 24 June, 2023, as shoppers search out value during the cost-of-living crisis.
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NewsOcado slashes prices on more than 100 grocery products
Pureplay grocer Ocado has cut the prices on over 100 everyday essential items by up to 25% across a range of own-brand and Marks & Spencer items.