All Customer articles – Page 26
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Retail VoiceFour top takeaways for retail leaders from World Retail Congress
The dust has settled on this year’s World Retail Congress in Barcelona, but what were the key themes for leaders? Spencer Stuart’s global retail team takes a look at the key takeaways from one of the most important gatherings for retail leaders
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NewsSainsbury’s unveils Nectar Prices across new categories
Sainsbury’s has expanded its new Nectar Prices initiative across new categories, offering discounts on branded dairy and bakery products.
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Retail VoiceShould more retailers start charging for returns?
Zara, Boohoo and New Look made headlines when they started charging customers for returns, but this isn’t a decision to be taken lightly as James Hepher, lead consultant at Newton Europe, explains
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AnalysisRetail Week turns 35: Special anniversary magazine edition
First established in 1988, Retail Week brings together retail leaders, experts and past editors to reflect on the past 35 years and to explore what the future now holds for the industry. Access your free copy of the magazine here
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NewsAO to recruit 250 customer service staff after raising salaries by 20%
AO is looking to recruit more than 250 people to its customer service team after raising the pay of contact centre agents by over 20% in the past 12 months.
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NewsRetail sales growth slows as bank holidays fail to get consumers spending
Retail sales increased but sales growth slowed to its “lowest level in six months” as the three bank holidays in May failed to get consumers spending.
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Retail VoiceFour next-gen CX lessons learned by industry leaders
Did Covid kill in-store retail? Informatica’s Tim Davies investigates how retailers can deliver a first-class customer experience post-pandemic
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Innovation of the WeekInnovation of the Week: H&M invests in materials science company Kintra Fibers
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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InterviewThe Sosandar sorority: Co-chiefs Julie Lavington and Ali Hall on the power of partnership
Meet Sosandar co-chief executives Julie Lavington and Ali Hall, the former fashion magazine outfit who started the rapidly growing etailer, both in sales and reputation
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AnalysisStrategy spotlight: Five ways Frasers Group aims to elevate its proposition
In 2021/22, Frasers Group’s total sales climbed 32.5% to £4.8bn for the 52 weeks to 24 April, 2022, and it recorded pre-tax profits of £335.6m.
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NewsAsos launches incubator to ‘bridge gap’ for ethnic minority-owned brands
Asos has teamed up with The Fashion Minority Report to launch ScaleUP, a new programme to “help bridge the gap between the fashion industry and ethnic minority-owned brands”.
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DataMay footfall rises on the back of three bank holidays
Retail footfall in May increased as shoppers took advantage of the three bank holidays last month.
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Opinion‘Government should forget food price caps and let shopkeepers shopkeep’
The latest government idea to combat the cost-of-living crisis is so outlandish that it might have been formulated on Neptune, the furthest planet from Earth, rather than in Downing Street
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NewsGovernment price cap plans ‘will not make a jot of difference’, BRC warns
The British Retail Consortium (BRC) has warned that the latest government plans to introduce price caps on basic food items in a bid to tackle the cost-of-living crisis will “not make a jot of difference to prices”.
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NewsFood inflation eases but prices still lingering at near record highs
Food inflation in the UK slowed from April’s record-breaking rise – but was still up by more than 15% year on year in May.
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AnalysisExclusive survey: How much do customers trust you with their data?
We asked consumer research agency Walnut to quiz more than 2,000 shoppers across the UK about how much they trust the nations’ supermarkets with their data – and the results are in
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Innovation of the WeekInnovation of the Week: Lululemon supports female athletes with Further research initiative
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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NewsMajestic relaunches subscription service to help customers with cost-of-living crisis
Majestic Wine has relaunched its Lock It In subscription proposition for customers struggling with the cost-of-living crisis.
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NewsSainsbury’s unveils Stamford Street value range rebrand
Sainsbury’s announced today that it has rebranded its value range to the new name Stamford Street.