All Customer articles – Page 27
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NewsBRC boss urges retailers to focus on innovation rather than cut costs in Budget response
The chief executive of the BRC has urged retailers to “stay focused on the innovative end and customer deliver” rather than just cut costs in response to the Budget.
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NewsBoots exec says leveraging data for healthcare services is “the next frontier” for retailer
Boots chief digital officer Paula Bobbett has said the retailer is looking to leverage data to evolve healthcare services.
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NewsRetail sales survive stormy January as consumers flock to stores looking for deals
Retail braved a stormy start to the year to deliver strong trading as January sales drove the strongest performance by stores in nearly two years.
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AnalysisThe shoplifting epidemic has become ‘anti-capitalist inspo’ for well-off Gen-Zers
Casual pilfering has become a rebellious anti-capitalist statement and a response to cost-of-living pressures for young shoppers. But what can be done to change their minds?
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NewsBoots’ new report reveals the trends set to shape the beauty industry in 2025
Boots has released its fifth annual trends report revealing the top trends set to shape the beauty industry this year.
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Opinion‘The vibecession is lingering but things should be more positive heading into summer’
The retail landscape is likely to remain challenging but it’s also ripe with opportunities for those willing to pivot towards growth, believes PwC’s Lisa Hooker
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Retail VoiceAttracting candidates in retail: 8 strategies for success
Recruitment in retail has traditionally grappled with high application volumes, but the post-pandemic shift in labour dynamics demands a focus on attracting the right candidates. Tribepad’s Hayley Reeves looks at how retailers can attract the perfect candidates
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NewsFrasers Group rolls out Frasers Plus loyalty scheme for Marks Electrical
Frasers has extended its proprietary credit and loyalty offer to online electricals retailer Marks Electrical.
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Opinion‘Retail media is still evolving, and fragmentation will get worse before it gets better’
As retail media matures, what developments can be expected in 2025? Publicis Media’s Steve Ricketts takes a look
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NewsAsda workers on ‘cusp of justice’ in equal pay dispute
Tens of thousands of Asda workers, predominantly female staff, are on the brink of receiving historic payouts after a ruling in the supermarket’s ongoing equal pay case.
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AnalysisIn pictures: How Asda is promoting its Rollback price offensive in-store
The return of Asda’s Rollback prices is a big moment for the grocer as it seeks to regain a once unchallenged reputation for value for money. Retail Week visited Asda’s Stockton supercentre to see how the Rollback launch was executed
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InterviewQ&A: Deichmann UK managing director on putting ‘our money where our mouth is’ in 2025
Retail Week sat down with Deichmann’s UK managing director Simon Wilson to discuss affordability and value at Deichmann, the importance of the omnichannel shopping experience and the Deichmann ethos
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NewsPhysical retail footfall is growing as experiential shops and office returnees drive visits
Physical retail is proving resilient as more people are visiting retail destinations thanks to the increase in experiential shops and people returning to the office.
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AnalysisBridging the gap: how retail leaders can empower store staff with technology
New exclusive staff data shows that while many retail leaders are excited about the opportunities afforded by advancing in-store technologies, the store staff themselves still have many reservations.
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NewsAmazon is planning to bring drone deliveries to the UK
Amazon is in the process of making drones a viable delivery solution for its UK customers.
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NewsShop price deflation driven by retailers offering deep discounts
Shop price deflation in the first month of the year was driven by retailers offering customers deep discounts during the period.
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NewsConsumer confidence has fallen on all measures as January blues set in
The British public is less confident about the economy and their personal finances, according to the latest GfK consumer confidence index.
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DataData: Amazon, John Lewis, Asda and Tesco are CX leaders, say consumers
Retail Week recently asked 1,000 UK consumers to name, unprompted, the retailers and brands they feel provide the best shopping experiences
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NewsPrimark has launched a clothing range for people with disabilities
Fashion giant Primark has launched a range of men’s and womenswear adapted from the brand’s bestselling products to meet a variety of needs.
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Opinion‘ONS figures add unnecessarily to retail doom and gloom’
Yes, the retail industry faces challenges, but the way the official sales data is presented risks distorting the picture, believes George MacDonald