All Customer articles – Page 28
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AnalysisValue-driven shopping: How retailers from Iceland to Pets at Home are getting it right
As the cost of living rises, consumers are prioritising value. But what does ‘value’ really mean, and how can retailers strategically align with customer values whilst still boosting sustainable long-term growth? In this digital feature, Retail Week explores four ways retailers are getting it right
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NewsRetail sales slow in September despite falling inflation
UK retail sales slowed in September as the “high cost of living continues to bear down on households”, according to the BRC-KPMG Retail Sales Monitor.
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AnalysisThe Disruptors: Eight innovative beauty and skincare brands for all generations
Retail Week looks at the most disruptive beauty brands on the market today that are meeting the challenges of each life stage
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AnalysisResearch: 44 retail leaders talk in-depth about 2024 CX strategy
Leaders from Cotton Traders, Bravissimo, Gift Universe, Jollyes and Bensons for Beds have spoken in-depth to Retail Week about their plans for 2024.
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NewsFootfall weakens as shoppers limit spend ahead of Christmas
Footfall across all UK destinations declined in September as consumers restricted their shopping ahead of the Christmas season.
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NewsOcado slashes prices on more than 500 products
Pureplay grocer Ocado has cut the prices on more than 500 of its items, including “autumn and winter favourites”, as part of its ‘Big Price Drop’ initiative.
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NewsRetail footfall forecast to drop in lead-up to Christmas
Retail footfall is predicted to fall in the run-up to Christmas as consumers “tighten their purse strings” due to rising bills, according to MRI Software, formerly Springboard.
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DataFashion Forward: How the future consumer will shop
Retail Week investigates the shopping trends and consumer behaviour likely to shape the fashion industry over the next three years
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Opinion‘Retailers must operate as loyalty companies, not businesses with a loyalty scheme’
Loyalty must sit at the centre of a brand’s strategy and positioning – think Starbucks Rewards or Amazon Prime – believe Eagle Eye’s Sarah Jarvis and Tim Mason
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Report StoreRetail 2024
The bosses of leading retailers have spoken in-depth to Retail Week for its annual flagship report.
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NewsAmazon accused of ‘exploiting monopoly power’ in antitrust lawsuit
Amazon is being hit with an antitrust lawsuit by the US Federal Trade Commission and 17 state attorneys general.
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Report StoreLessons in Loyalty
How can you cut through the noise in a world where consumers are hypersensitive to price, crave authenticity and have retailers queuing up to give it to them?
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Retail VoiceCan we still afford for the customer to always be right?
It’s a truth universally experienced in the retail business but so rarely discussed: delivering an outstanding quality of customer experience can’t come at any price, says Colin Gittens at Arvato CRM Solutions
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NewsTesco locks 1,000 prices to help shoppers deal with cost-of-living crisis
Tesco is locking more than 1,000 prices until 2024 as part of its plan to deliver “great value” and help shoppers cope with the cost-of-living crisis.
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AnalysisThe recreation of secondhand: How new life is being breathed into pre-loved fashion
As Second Hand September hits its fourth year, Retail Week looks at how new life is being breathed into the pre-loved fashion sector
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NewsRetail sales boost in August driven by sunnier weather
Retail sales have risen in August compared to a slight fall in July mainly driven by better weather, according to the Office for National Statistics.
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Retail VoiceDear marketer, don’t shoot an arrow in the dark
The lack of relevant focus and in-depth data around consumer food habits and preferences is costing retailers and brands in the F&B sector unparalleled lost opportunities each year. Vinhood looks at how to collect the right data points
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AnalysisStrategy spotlight: Five ways Lush is building its brand identity to accelerate future growth
With an overriding ethos focused on “leaving the world Lusher than we found it”, the Retail Week analyst team explores five ways Lush is strengthening its brand identity to drive future growth
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NewsUK consumer confidence inches up but customers still under pressure
UK consumer confidence inched up four points in September as inflation slowed, but customers continue to face financial pressure.
