All Customer articles – Page 29
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NewsTesco chief customer officer Bellini steps down
Tesco chief customer officer Alessandra Bellini is stepping down from her role at the end of September, after nearly seven years with the business.
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InterviewQ&A: Fruugo founder Dominic Allonby on international expansion and standing up to Amazon
Retail Week speaks to Fruugo founder and executive chairman Dominic Allonby about the importance of cross-border ecommerce, setting itself apart from the likes of Amazon and why every retailer can benefit from operating in a marketplace
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DataForecast: Who will win in grocery as inflation begins to ease?
Grocery spend increased by 8.4% and 8.7% on a total and like-for-like basis respectively in the three months to July, according to the BRC-KPMG Retail Sales Monitor. This compares to a 1.5% increase for retail overall. With high rates of food inflation, value has been the key focus and, despite transaction value increasing, volumes have been in decline.
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NewsCarrefour warns shoppers with ‘shrinkflation’ signs
French supermarket Carrefour has started warning its shoppers of “shrinkflation” with shelf-edge signs.
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NewsWilliam Reed launches Retail Week x The Grocer LIVE 2024
William Reed has launched Retail Week x The Grocer LIVE 2024, a two-day gathering of the leading minds in retail and fast-moving consumer goods (FMCG).
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NewsFreemans axes catalogue after 118 years
Home-shopping retailer Freemans has announced plans to stop printing its catalogue after 118 years, in its journey to “reinvent itself as a digital pureplay”.
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NewsRetailers call on Jeremy Hunt to freeze business rates
A group of 44 retail leaders across the industry have written to the chancellor of the exchequer, Jeremy Hunt, to call for a freeze in business rates as part of his autumn statement.
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Opinion‘Wilko’s rescue deal fiasco is a distraction from the real problem’
A new week brings fresh headlines about Wilko’s struggle to find a rescue deal that would save most of its 400 stores and keep its 12,500 staff employed but, as of the time of writing, the hunt for a buyer rumbles on.
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NewsHobbycraft launches new app for customers
Hobbycraft has launched a new mobile app for customers to access thousands of product offerings, exclusive discounts and loyalty rewards.
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NewsMarks & Spencer freezes prices on 140 grocery products
Marks & Spencer has announced a price lock on 140 of its products until after Christmas as well as reducing prices on its cheese and butter, as part of its latest round of value investments.
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NewsMorrisons unveils latest round of price cuts
Morrisons has confirmed it will cut prices on 170 products as part of its eighth round of price reductions launched this year in a bid to help customers “plan their budgets without worrying about price fluctuations” amid the cost-of-living crisis.
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NewsAsda owners questioned by MPs over finances and price rises
MPs have questioned Asda over its finances and ability to help curb price rises and support customers during a cost-of-living crisis.
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AnalysisThe Disruptors: Nine brands transforming the way shoppers pay
The latest instalment of Retail Week’s Disruptors series showcases the companies making waves in the payments sector.
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Opinion‘Successful digital transformation should also mean return on investment’
The current climate presents an opportunity for retailers to leverage the full spectrum of technological advancement, believes Alvarez & Marsal’s Erin Brookes
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NewsRetail footfall shows slow growth as consumers rein in spending
Footfall across UK retail destinations showed little growth in August as consumers limited their leisure trips.
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NewsThe Perfume Shop price freeze saved customers £870k
The Perfume Shop said its price-freeze initiative, rolled out in late 2022, has saved UK shoppers more than £870,000 this year.
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AnalysisPrice cuts vs promotional offers: what have the discounters decided?
As more customers turn to discount retailers during the cost-of-living crisis, Retail Week takes a look at what changes the value sector is making to appeal to a wider range of customers
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AnalysisStrategy spotlight: Five ways Sephora is set to disrupt the UK market
Sephora returned to the UK in March 2023 with its first store after a nearly 15-year hiatus. What has brought the global beauty specialist back for round two and what can other retailers learn from its return?
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Opinion‘Wilko’s demise doesn’t mean the death of the high street’
The collapse into administration of Wilko has been seen as symbolic of an ongoing ‘death of the high street’ as the town centres in which it mainly operates face the prospect of yet more shuttered stores – some in places where former Debenhams or Topshop stores may still stand empty since they toppled.
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NewsPret a Manger to double loyalty discount
Pret a Manger is set to double its Club Pret discount from 10% to 20% from September 5 for loyal customers.
