All Customer articles – Page 29
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Opinion‘Retailers using personalisation for a quick buck will end up on wrong side of customers’
Retailers need to think about how personalisation strategies fit with building and retaining customer trust, historically the most important determinant of lifetime value, maintains OC&C’s Matt Coode
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DataForecast: The trends shaping health and beauty in 2023 and beyond
The Retail Week analyst team predicts the UK health and beauty market will grow at a compound annual growth rate (CAGR) of 3.9% to 2026/27 as retailers fight to gain market share in this lucrative category.
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DataUK retail sales given Mother’s Day boost
UK retail sales rose in March due to consumers shopping for Mother’s Day.
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NewsBattersea Power Station records 5 million visitors
London’s newest shopping destination, Battersea Power Station, has welcomed more than 5 million visitors since opening its doors to the public six months ago.
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DataFootfall declines as cautious shoppers rein in weekend spending
Retail footfall decreased in March as shoppers began to limit their spending on leisure-based trips as the cost-of-living crisis deepens.
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Innovation of the WeekInnovation of the Week: H&M expands its plus-size offering in the US
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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AnalysisRetail Horizon: Winners will balance retail detail with the big picture
Our mid-year update to Retail Horizon 2023 – presented for the first time at Retail Week Live – explores the key trends shaping the retail sector.
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NewsTesco raises online minimum spend threshold
Tesco has made changes to its online order terms, including raising the minimum spend customers must reach for delivery by £10.
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AnalysisRetail Week Live 2023: Lessons from the next generation of retailers and consumers
Reporting by Ritika Bhoora, Ellis Hawthorne, George MacDonald, Megan Robinson, Hugh Radojev
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AnalysisLord Wolfson poses ‘the big question’ for Next’s long-term future
Next chief executive Lord Wolfson this week asked the provocative question of whether the business should now be seen as mature or if it still has strong growth prospects. Here are the takeaways from the bellwether retailer’s full-year results
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DataConsumer pain increases as grocery inflation hits record high
Grocery price inflation reached a new high in March, with consumers now facing an £837 increase in their annual bills.
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NewsFood inflation surge drives shop prices to fresh highs
The highest levels of food inflation on record drove overall shop prices to fresh highs during the ongoing cost-of-living crisis in March.
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DataRetail sales rise by value but volume falls
Retail sales climbed by value but fell by volume in February, official data has shown.
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DataConsumer confidence inches up but ‘cost-of-living crisis remains stark reality’
UK consumer confidence has jumped by two points in the month of March, though the outlook remains gloomy.
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NewsTesco expands Whoosh rapid delivery to 1,000 stores
Tesco has expanded its Whoosh rapid delivery service to 1,000 stores, exceeding its rollout target by 25%.
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NewsSurprise inflation jump puts further squeeze on UK consumers
The overall inflation index soared to 10.4% in February compared with 10.1% in January, according to the latest ONS Consumer Price Index (CPI) figures.
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NewsTesco to slash the value of Clubcard points from the summer
Tesco is cutting the value of its Clubcard rewards scheme for members.
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NewsVirgin Wines profits wiped as Christmas trading impacted by operational issues
Virgin Wines profits and sales dropped in the first half, as the cost-of-living crisis exacerbated what the chief executive called “certain internal and operational challenges” over Christmas.
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Opinion‘UK’s economic underperformance matters for all in retail’
Long-term strategic thinking is required to drive progress for the country and retail, argues Matt Truman
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DataRanking: The 50 most-loved retailers in the UK for 2023
Shoppers have had a tough time of late. Leaping from a global pandemic to an economic crisis has meant many have had to take a closer look at how much they spend and who they’re spending it with. For retailers, that means yet another obstacle course, forcing them to roll up their sleeves and navigate their customers through it.