All Customer articles – Page 30
-
Innovation of the WeekInnovation of the Week: Ocado broadens retail media opportunities with new partnership
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
-
Opinion‘How to recover cost inflation while continuing to offer value to customers’
Grocers must walk a tightrope of managing their own inflationary pressures to preserve margins while continuing to win customers, says Alvarez & Marsal’s Erin Brookes
-
InterviewQ&A: Sustainable beauty brand KinKind’s director on moving into physical retail and growth plans
KinKind, the plastic-free bath and body brand, has carved a name for itself since its launch in 2019. With a mission to make every bathroom in every home plastic-free, the pureplay brand announced it would be expanding into the world of retail starting January this year, appointing Paul Brown as the brand’s sales and operations director.
-
NewsBoots revamps Advantage Card as part of ‘biggest ever investment’ in value
Shoppers will now get an instant 10% discount when they shop for Boots own-brand products with the retailer’s Advantage Card membership scheme.
-
Opinion‘Can you be sure that AI will capture who you are and what customers like about you?’
Trying to distil the essence of a brand can be tricky, even for a human, let alone an artificial intelligence, cautions Kantar’s Tom Lees
-
NewsFebruary retail sales benefit from Valentine’s Day boost
UK retail sales saw a steady increase in the month of February, according to the BRC-KPMG Retail Sales Monitor.
-
AnalysisVirtual try-on and fewer returns: How retailers are using AR to elevate the customer experience
As footfall shows little signs of improving this year and ecommerce sales growth slows, retailers are turning to advanced technologies such as augmented reality (AR) to improve their offering to consumers
-
DataFebruary footfall rises after strong half-term and weekend spending
Retail footfall in February saw a sharp increase due to the school half-term and greater weekend spending.
-
DataShop price inflation reaches record highs for the second time this year
The BRC-Nielsen Shop Price Index has revealed that inflation has reached yet another high across all categories for the second time this year.
-
InterviewQ&A: John Bason on brand collaborations, cost of living and Primark’s digital future
Following Primark’s latest report of trading “well ahead of expectations”, Retail Week spoke to ABF’s finance director John Bason about the latest footfall patterns, the importance of in-store experiences and the future of digital at the retailer
-
NewsVictoria’s Secret launches first ever loyalty scheme
US lingerie giant Victoria’s Secret has announced the launch of its first loyalty programme as part of plans to provide “a better experience and value for customers”.
-
NewsSupermarket value items rising at higher rate than inflation
The prices of supermarket value items are increasing at a level that is exceeding grocery inflation, meaning shoppers relying on the cheapest product ranges are feeling the pinch the most.
-
DataConsumer confidence inches up but ‘too early to talk about green shoots’
The GfK consumer confidence index increased by seven points to -38 in February in a surprise rebound after languishing at historic lows.
-
AnalysisSmart gear, pickleball and yoga: Decathlon reveals sports retail’s biggest trends
From sustainability to sports tech and the emergence of non-traditional games like padel, Decathlon predicts the trends that will take centre stage in its sector in 2023’
-
NewsShopify profits and revenue jump off back of new initiatives
Ecommerce platform Shopify has recorded an increase in profit and revenue for the fourth quarter and full year in 2022, driven by “new strategic products”.
-
DataUK retail sales inch up in January
UK retail sales started the year positively, following a dip in December, according to the latest figures from the Office for National Statistics.
-
AnalysisThe Disruptors: Five brands transforming house and home
From fast wallpaper to curtain-measuring apps and build-it-yourself cork walls, Retail Week looks at five brands taking an innovative approach to homewares
-
NewsWaitrose invests £100m into slashing own-brand prices
Waitrose & Partners is to invest £100m in cutting the prices of hundreds of its own-brand products in a bid to compete with rival supermarkets as the grocery sector deals with record-high inflation.
-
NewsExclusive: Marks & Spencer exits home energy market to focus on ‘better retail’
Marks & Spencer has ended its home energy supply venture, transferring customers to partner Octopus.
-
NewsCurrys to trial selling refurbished devices due to consumer demand
Electricals giant Currys is to trial sales of more refurbished devices on its website as consumer demand for second-hand tech grows.