All Customer articles – Page 33
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Innovation of the WeekInnovation of the Week: Patagonia launches 24-hour online repair portal
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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NewsJohn Lewis makes senior marketing hire to ‘deepen customer relationships’
John Lewis has strengthened its marketing clout with an appointment to lead its newly created customer planning team.
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NewsExclusive: UK consumers to cut back-to-school spend
UK consumers are forecast to cut back on back-to-school spending as the cost-of-living crisis continues to take its toll, according to Deloitte.
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NewsCurrys launches scheme to support digitally excluded customers
Currys has launched a new initiative that offers deals on broadband and discounted refurbished devices to customers experiencing digital poverty.
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AnalysisWhat to expect from the 2023 Christmas adverts
The all-important festive ad – Retail Week finds out what it takes to get it right
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NewsPoundland price cuts ‘just the start’ as inflation slows
Poundland announced its recent price cuts are “just the start” of what could be more cost-saving initiatives as the rate of inflation slows.
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NewsM&S data reveals family optimism at highest point in two years
Optimism among families has reached its highest level in nearly two years, Marks & Spencer’s Family Matters Index has indicated.
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NewsPoundland slashes prices and brings back £1 items as inflation moderates
Poundland is slashing the prices of big-selling products with many items returning to a £1 price point.
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NewsCo-op to offer rewards for members in collaboration with Uber Eats
The Co-op has started offering rewards for its members and their communities through its online grocery partnership with Uber Eats.
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NewsRetail sales rise as food stores ‘bounce back’
Retail sales rose by value in June but volumes inched down, the latest official data shows.
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NewsUK consumer confidence falls six points as ‘reality starts to bite’
UK consumer confidence took a dramatic six-point dip after showing steady signs of recovery over the past six months as resilience starts to collapse and reality bites.
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NewsAsda cuts prices on more than 200 own-brand products
Asda has cut the prices of more than 200 of its own-label products in a bid to continue supporting families during the cost-of-living crisis.
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NewsDunelm ups profit guidance as shoppers seek affordable home improvements
Dunelm has upped its profit guidance as sales climb and shoppers search out affordable treats and improvements for their homes.
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NewsBoots says rewards scheme delivers £50m savings for customers
Boots has reported that customers with an Advantage Card have saved almost £50m through Price Advantage deals since January last year.
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AnalysisThe biggest consumer trends of Christmas 2023
How customers will be shopping during the 2023 golden quarter
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NewsOnBuy becomes first marketplace to offer cashback rewards
UK-based OnBuy has become the first online marketplace to offer cashback, with £10m set aside to reward customers as part of the launch.
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InterviewQ&A: Cotton Traders boss Nick Hamblin on tackling a younger demographic
As Cotton Traders recently recorded its “most successful financial year to date”, boss Nick Hamblin spoke to Retail Week about the brand’s evolution, its new average customer age of 56 and the importance of womenswear within the product offering
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Retail VoiceSix trends retailers should continue watching across the next six months
From spending on experiences to an abundance of payment options, Mastercard examines six of the biggest consumer trends retailers should be focused on for the rest of the year
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AnalysisStrategy spotlight: Five ways Zara owner Inditex can remain on top
Inditex saw group profits surge in its latest quarter, with pre-tax profit margins rising from 14.7% to 19.8% and group EBITDA jumping 14% to €2.2bn (£1.89bn) for the three months to April 30, 2023 (2023/24)
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AnalysisHow inflation has forced retailers to adapt their loyalty schemes
As inflation has run rampant and customer confidence plummets, retailers have increasingly turned to loyalty schemes to drive sales. Retail Week takes a look at how six retailers have adapted their programmes to appeal to cash-strapped customers
