All Customer articles – Page 34
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Retail VoiceHow empathy and empowerment can transform the frontline experience
From disgruntled consumers to high-pressured, busy environments, customer-facing roles in retail often bear the brunt of the more challenging aspects of the industry. Workday’s Laurent Homeyer examines five ways retail leaders can enhance the front-line experience.
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NewsCost-of-living crisis to cost households £65bn
The cost-of-living crisis is likely to go on for the next 10 months and cost households £65bn, according to the latest research by Retail Economics and Grant Thornton UK LLP.
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NewsAmazon mobile users fall ahead of Prime Day as Shein and Temu grow
The number of Amazon mobile users in the UK has fallen by 1 million since the start of the year, while Temu and Shein’s daily mobile users have been growing.
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AnalysisSend it back: can online fashion turn its returns problem around?
With return rates on the increase, Retail Week looks at what fashion retailers can do to transform this perennial pain point into a potential opportunity
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Opinion‘As retail passes the year’s midpoint things could be better – but they could have been far worse’
Is it July already? As the summer holiday period kicks in and they sip a cool beer or glass of wine in Faros or Florida, retailers can pause for breath and reflect on a year now halfway through and prospects for the remainder
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DataSunny weather provides unexpected boost in footfall
Footfall across all retail destinations saw an unexpected increase due to warmer weather in June.
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NewsKlarna and Stellar Global launch virtual shopping solution
Klarna has partnered with retail experience agency Stellar Global to deliver a virtual shopping solution for ecommerce brands.
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AnalysisExclusive survey: 75% of consumers believe supermarkets profiteering
Despite the protestations of the big supermarkets about falling profits and investment in price, our new consumer survey shows that shoppers feel grocers are profiteering during this ongoing period of high inflation
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NewsM&S launches members’ prices for Sparks loyalty scheme
Marks & Spencer has become the latest retailer to offer lower prices to members of its loyalty scheme.
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Opinion‘As grocers come under fire for profiteering, they should speak up on behalf of hard-pressed consumers’
As big grocers continue to come under fire over ‘profiteering’ concerns, they clearly still have work to do to convince policymakers and the public that providing great value for money is absolutely front of mind.
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NewsB&M boosts first-quarter sales as shoppers seek value
B&M has grown revenue by 13.5% in the 13 weeks to 24 June, 2023, as shoppers search out value during the cost-of-living crisis.
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NewsOcado slashes prices on more than 100 grocery products
Pureplay grocer Ocado has cut the prices on over 100 everyday essential items by up to 25% across a range of own-brand and Marks & Spencer items.
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AnalysisHow did supermarket bosses fare in the glare of Westminster spotlight?
In a public forum designed to intimidate and pressurise, the traditional big four supermarkets more than held their own, but the spectre of further scrutiny looms
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NewsExclusive: Customers believe supermarkets are more guilty of profiteering than banks
Shoppers believe supermarkets are more guilty of “profiteering” during the cost-of-living crisis than banks, according to new research.
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NewsGrocery bosses to point to dwindling profits ahead of grilling by MPs
The traditional big four grocers are preparing to point to dwindling profits as a result of increased costs to head off accusations of profiteering at tomorrow’s crunch price summit.
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NewsPoundland to extend grocery offer to more stores
Poundland is expanding its grocery offering to an additional 24 stores across the UK.
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DataRetail sales rise in May but volume declines
Retail sales rose by value but declined by volume in May, according to the Office for National Statistics (ONS).
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DataUK consumer confidence increases ‘despite fierce economic headwinds’
UK consumer confidence increased for the fifth month in a row despite “fierce economic headwinds of the cost-of-living crisis” and “double-digit grocery price increases”.
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NewsShock interest rate rise means ‘struggle’ for shoppers and retailers, warns credit insurer
The bigger-than-expected increase in interest rates to the highest level since the 2008 financial crisis will pile more pressure on consumers and retailers, a leading credit insurer has warned.
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NewsExclusive: TOFS to bring back physical club card and extend club pricing
The Original Factory Shop is reintroducing its physical club card to stores and extending its club pricing to all members, Retail Week can reveal.
