All Customer articles – Page 35
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NewsSainsbury’s extends Nectar Prices to fresh fruit and vegetables
Grocery giant Sainsbury’s has expanded its Nectar Prices offer to include some products across its fresh fruit and vegetable ranges.
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NewsMarks & Spencer invests in lower prices on 200 products in summer value push
Marks & Spencer has unveiled a new round of price investment as it seeks to “deliver trusted value” to customers.
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NewsMorrisons unveils new round of summer price cuts
Morrisons has cut the prices of almost 50 popular products by an average of 25% as it seeks to bolster its appeal to hard-pressed shoppers.
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DataRevealed: The 25 most vibrant retail locations in the UK
Location, location, location. Whether you’re opening another store to better serve your core market or looking for new eyeballs to thrill and excite with an experiential flagship, where to open is a topic bandied around boardrooms up and down the UK all year long.
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Innovation of the WeekInnovation of the Week: Sephora opens second ‘store of the future’ in Shanghai
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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DataForecast: How the sports and outdoor sector continues to excel
The Retail Week analyst team forecasts that the UK sports and outdoor market will grow at a compound annual growth rate (CAGR) of 4.6% in the five years to 2026/27 as retailers fight to gain market share in this lucrative category
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EventsConsumer Summit 2023
Retail Week’s third annual Consumer Summit will help redefine CX strategies and take a deep dive into the consumer psyche.
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NewsN Brown sales dampened by poor spring weather
Fashion group N Brown has reported a fall in first-quarter sales following lacklustre early spring weather as consumer confidence remained fragile.
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NewsAsda freezes prices on 500 grocery products
Asda is putting a price freeze on more than 500 of its branded and own-brand products until the end of August in a bid to “give customers more control over what they spend”.
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AnalysisWill AI take your retail job?
From stores to warehouses and customer service, the true potential for AI in retail is only just being explored. But what does this mean for the existing workforce?
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Innovation of the WeekInnovation of the Week: Amazon leverages AI to detect damaged goods
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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Retail VoiceFour top takeaways for retail leaders from World Retail Congress
The dust has settled on this year’s World Retail Congress in Barcelona, but what were the key themes for leaders? Spencer Stuart’s global retail team takes a look at the key takeaways from one of the most important gatherings for retail leaders
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NewsSainsbury’s unveils Nectar Prices across new categories
Sainsbury’s has expanded its new Nectar Prices initiative across new categories, offering discounts on branded dairy and bakery products.
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Retail VoiceShould more retailers start charging for returns?
Zara, Boohoo and New Look made headlines when they started charging customers for returns, but this isn’t a decision to be taken lightly as James Hepher, lead consultant at Newton Europe, explains
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AnalysisRetail Week turns 35: Special anniversary magazine edition
First established in 1988, Retail Week brings together retail leaders, experts and past editors to reflect on the past 35 years and to explore what the future now holds for the industry. Access your free copy of the magazine here
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NewsAO to recruit 250 customer service staff after raising salaries by 20%
AO is looking to recruit more than 250 people to its customer service team after raising the pay of contact centre agents by over 20% in the past 12 months.
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NewsRetail sales growth slows as bank holidays fail to get consumers spending
Retail sales increased but sales growth slowed to its “lowest level in six months” as the three bank holidays in May failed to get consumers spending.
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Retail VoiceFour next-gen CX lessons learned by industry leaders
Did Covid kill in-store retail? Informatica’s Tim Davies investigates how retailers can deliver a first-class customer experience post-pandemic
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Innovation of the WeekInnovation of the Week: H&M invests in materials science company Kintra Fibers
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
