All Customer articles – Page 41
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NewsAsda chair Rose urges VAT cut to combat cost of living crunch
Asda chair Lord Stuart Rose believes the government should consider reducing VAT or further cutting fuel tax to help ’kill’ inflation, which is prompting shoppers to limit their spending.
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AnalysisAnalysis: Basket sizes shrink and customers trade down at Tesco as cost-of-living crisis worsens
While Tesco delivered a steady set of first-quarter results, boss Ken Murphy is braced for worse to come this year as he outlined changing customer behaviour in response to soaring costs.
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NewsTesco sees signs of changing shopper behaviour as inflation bites
Tesco has reported “early signs” that shopper behaviour is shifting as the soaring cost of living bites.
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AnalysisHow Asos’ new boss aims to put the etailer firmly back in fashion
The very day Asos announced the long-awaited appointment of its new chief executive, the retailer also issued a shocking profit warning as the cost-of-living crisis hit its 20-something customer hard.
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AnalysisRetail 100: Jack Monroe, Alessandra Bellini and Dame Sharon White celebrated for industry impact
Twenty-seven female and non-binary leaders have been recognised in Retail Week’s Retail 100 index of the most inspiring individuals driving change across the sector.
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AnalysisThe Retail 100 is here: Industry’s most inspiring individuals celebrated
Retail Week’s annual celebration of the sector’s top 100 leaders [ref tag] driving culture, purpose and profits is back – but not as you know it. This year it’s an index rather than a ranking, with people champions, disruptors and sustainability activists among those recognised
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Report StoreRetail 100 2022
Retail Week’s annual celebration of the sector’s 100 most influential individuals
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Opinion‘Cost-of-living tsar appointment smacks more of spin than substance’
As the punishing weight of inflation dominates daily life – and looks as if it will continue to for a long time yet – the government’s latest attempt to address the issue is the appointment of a cost-of-living tsar.
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Opinion‘Only with economically unsustainable competition removed can the economy reset’
The fiscal stimulus in response to Covid lowered the cost of capital, flooding business models that didn’t deserve funding with valuations that were, at times, eye-watering. The upshot of excess stimulus is the inflation every business is now faced with, says True co-founder Matt Truman.
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Retail VoiceGen Z: Your greatest retail opportunity or biggest threat?
With Generation Z consumers potentially providing a huge opportunity for retailers, Attensi’s Madeleine Porter takes a look at how to cash in on retail’s newest shoppers.
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NewsHome-working shift threatens ‘permanent scarring’ for city centre trading
The switch to working from home will hit urban retail locations permanently if sustained at present levels, a leading shopper footfall monitor has warned.
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NewsGovernment appoints cost-of-living tsar as inflation climbs
The government has appointed Just Eat founder David Buttress to work with companies including grocers to support consumers as the cost-of-living crunch bites.
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Retail VoiceCost of living: The top three questions for retail leaders as the crisis deepens
With the cost of living spiralling and consumers facing increasingly challenging times, Fourth’s Sebastien Sepierre examines how retailers can further support their own workforce.
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Retail VoiceRetail media: A multibillion-pound opportunity to improve CX and revenue
With the retail media market set to be a £100bn juggernaut over the next five years, according to global consulting firm BCG, there is a colossal opportunity for retailers to boost their bottom line. WNS’ Brian Burchfield delves into the ways retailers can capitalise on retail media.
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AnalysisRetail Horizon 2022: Navigating cost of living, sustainability and ‘blended retail’
From Brexit to Covid-19, Russia’s invasion of Ukraine to supply chain issues and soaring inflation, the power of external influences to challenge the retail industry has been relentless in recent months.
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AnalysisRetail Horizon 2022: Navigating cost of living, sustainability and ‘blended retail’
From Brexit to Covid-19, Russia’s invasion of Ukraine to supply chain issues and soaring inflation, the power of external influences to challenge the retail industry has been relentless in recent months.
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Opinion‘CMA will act to protect shoppers from price fixing’
The Competition and Markets Authority receives more complaints about price fixing than any other infringement of competition law, says its senior director of antitrust Ann Pope – and it will not hesitate to clamp down on offenders
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DataData: New ranking reveals top 30 UK retailers by store growth
Retail Week’s latest report features new analysis of the retailers that expanded their store footprint the most from January 2019 to March 2022. It also features data from Local Data Company to show the sectors that are driving store growth and where the opportunities lie.
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Retail VoiceThree reasons why retailers should switch from reactive to predictive monitoring
With flexibility now one of the linchpins of a successful business, Diebold Nixdorf’s Leyla Feghhi sets out the case for retailers using managed services to ensure they are as proactive as possible.
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NewsM&S launches tech start-up sustainability challenge to drive net-zero goals
Marks & Spencer has unveiled a sustainability challenge for tech start-ups as it pursues its ambition to become a net-zero business by 2040.