All Customer articles – Page 42
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DataPost-pandemic spending bubble bursts as shoppers rein in spending
Retail sales fell last month as consumers’ disposable income came under increased pressure, signalling an end to the post-pandemic boom enjoyed by some retailers.
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NewsPlatinum jubilee drives footfall bounce as grocers report strong trading
The extended platinum jubilee bank holiday was a boon for retail footfall, as some grocers reported strong sales in alcohol and commemorative food products despite the cost-of-living crisis.
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Opinion‘Retailers must be on top form to ensure jubilee is not consumers’ last hurrah’
Retailers – grocers particularly – can probably look forward to a golden few days as the platinum jubilee celebrations take place.
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NewsShop prices soar in May but inflation to ‘get worse before it gets better’
Shop prices rose further in May as inflationary pressures took their toll on retailers’ margins.
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NewsSainsbury’s commits to £500m price investment as customer concerns grow
Sainsbury’s chief executive has committed the grocery giant to invest a further £500m in lowering prices as customer concern over the cost-of-living crisis increases.
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Opinion‘Walmart woes spook investors, but now’s not the time to run a business for the share price’
The challenges flagged by Walmart, and its responses to them, likely give a taste of things to come for the US giant’s counterparts on this side of the pond.
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Retail VoiceThree stages of retail opportunity in the metaverse
With the metaverse offering retailers a whole new level of customer interaction, EY’s Thomas Harms takes a look at what firms can do to seize the moment
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Opinion‘A new kind of leadership can help retailers thrive through the challenges ahead’
In the face of mounting challenges, retail leaders can succeed by hiring and developing the right people, adopting a constructive approach to all stakeholders and fostering a culture of innovation, writes Sally Elliott.
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DataConsumer confidence plummets to lowest-ever levels as cost-of-living crisis escalates
Consumer confidence has reached an all-time low since records began in 1974.
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NewsInflation balloons to highest rate for 40 years as recession fears mount
Inflation has hit its highest rate in 40 years as soaring energy bills pile further pressure on consumers.
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Retail VoiceHow serving stakeholders can have a powerful purpose
A bright and secure future for a business is balanced on all key stakeholders being happy. Spencer Stuart’s Sally Elliott and Susan Hart focus on how retailers can serve all key parties and keep the outlook optimistic.
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VideoWatch: Boots CIO – a ‘meaningful difference’ in customer messaging forges a more human connection
Join Boots and Cognizant as they discuss why connecting with customers, especially younger, digital-native consumers, is becoming increasingly complex.
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NewsM&S chair Norman warns on food prices and Ireland Brexit red tape
Marks & Spencer chair Archie Norman has signalled the likelihood of higher food prices later this year and lambasted “pointless” rules affecting business in Ireland following Brexit.
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NewsBank chief warns of ‘apocalyptic’ food price rise prospects
Bank of England governor Andrew Bailey has flagged the potential for “apocalyptic” food price rises fuelled by factors such as Russia’s invasion of Ukraine.
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Opinion‘Retail hardly features in the levelling-up debate – that’s a mistake’
Small, entrepreneurial retailers can be the drivers of redistributing wealth and opportunity across the UK, believes eBay UK general manager Murray Lambell.
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Retail VoiceThree ways to create a better customer connection
Exceeding expectations is a sure-fire way to keep shoppers happy. Slalom’s Miriam Souissi explores three ways in which retailers can go above and beyond to create better customer connections.
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OpinionAlessandra Bellini: ‘Now more than ever, we must make healthy food accessible to all’
The cost-of-living crisis may be dominating headlines, but making products healthier and more sustainable is just as important, says Alessandra Bellini, chief customer officer at Tesco.
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NewsZara starts charging customers for online returns
Zara has started charging shoppers who return items purchased online.
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Opinion‘Food insecurity is a reality for many, and the fear is it will only get worse’
Mitigating higher costs for consumers while ensuring food supply chains remain sustainable is a fine balance, says Co-op Food co-managing director Matt Hood.
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NewsTesco chair calls for action after lack of help to ease inflation in Queen’s speech
Despite promising to ease the cost of living crisis, no new measures were introduced in the Queen’s speech, after Tesco chair John Allan called for a windfall tax to ease rampant inflation.